Sharon Cook
Adairsville,GA
Summary
Experienced Purchasing/Pricing Coordinator with a proven track record in data analytics and client management. Enhanced customer satisfaction through effective pricing strategies and streamlined processes, achieving significant improvements in contract negotiations and supplier relationships. Proficient in Microsoft Excel, leveraging market insights to drive profitability and operational efficiency.
Overview
22
22
years of professional experience
Work History
Customer Service/Purchasing/Pricing Coordinator
Direct Packaging
12.2023 - 04.2025
- Developed strong relationships with internal teams and external partners, facilitating open communication channels for effective collaboration on pricing-related initiatives.
- Contributed to successful contract negotiations by providing detailed analyses of relevant market data and historical performance metrics.
- Maintained up-to-date pricing data by regularly reviewing market trends and competitor pricing activities.
- Streamlined the price adjustment process, ensuring timely implementation of changes in line with business needs.
- Enhanced customer satisfaction levels by addressing inquiries related to product pricing and discount structures promptly and professionally.
- Collaborated with supply chain management to understand cost fluctuations, enabling proactive adjustments in pricing strategies as necessary.
- Supported sales team members with customized price quotes for complex deals, leading to increased win rates.
- Developed effective pricing strategies for various product lines to increase revenue and profitability.
- Accomplished multiple tasks within established timeframes.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Warehouse Purchasing Manager
Stark Carpet
07.2003 - 11.2023
- Implemented a robust supplier evaluation process to improve supplier performance and reduce risk within the supply chain.
- Advised senior management on best practices for managing purchasing risks such as currency fluctuations or political instability in supplier regions.
- Negotiated favorable contracts with key suppliers, ensuring competitive pricing and reliable service levels for the organization.
- Coordinated closely with warehouse staff to optimize storage solutions and maintain accurate inventory records, reducing stock discrepancies significantly.
- Conducted detailed analyses of market trends and supplier offerings to identify potential savings opportunities within the procurement process.
- Streamlined purchasing processes by implementing an efficient inventory management system, resulting in reduced lead times and improved order accuracy.
- Collaborated with finance department to establish budgets and monitor expenditure, maintaining control over purchase costs while supporting business growth.
- Purchased new products and oversaw inventory stocking and availability.
- Sourced vendors, built relationships, and negotiated prices.
- Coordinated paperwork, updated spreadsheets, and maintained permanent records.
- Progressed through various purchasing, warehousing and leadership roles.
- Wrote standard operating procedures for department.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
- Negotiated pricing and terms with vendors to secure best value for company.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Facilitated resolution of vendor disputes and discrepancies.
- Hired and trained purchasing staff to improve effectiveness of purchasing operations.
- Researched and evaluated potential suppliers to determine best fits for company needs and to identify cost savings opportunities.
Operations Manager
Stark Carpet
07.2003 - 11.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Facilitated smooth collaboration between departments through clear communication channels.
- Managed budgets effectively, consistently delivering projects on-time and within financial constraints.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Developed strong relationships with vendors, resulting in better pricing and improved service quality.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
Customer Service Manager
Stark Carpet
07.2003 - 11.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
- Reduced customer complaints by proactively identifying and addressing common issues.
- Enhanced team productivity with introduction of flexible working arrangements.
- Developed customer service manual to standardize procedures across all departments.
- Defined clear targets and objectives and communicated to other team members.
Education
GED -
Calhoun High School
Calhoun, GASkills
- Microsoft Excel proficiency
- Client management
- Operations management
- Data analytics
- Product pricing
- Cost estimation
- Financial forecasting
Timeline
Customer Service/Purchasing/Pricing Coordinator
Direct Packaging
12.2023 - 04.2025
Warehouse Purchasing Manager
Stark Carpet
07.2003 - 11.2023
Operations Manager
Stark Carpet
07.2003 - 11.2023
Customer Service Manager
Stark Carpet
07.2003 - 11.2023
GED -
Calhoun High School
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