Sharon Copeland
Columbus,OH
Summary
Hardworking passionate, dependable job seeker fostering and adapting to evolving business needs. Known for reliability and project management skills, and great communication in strategic thinking, resulting in driven approach.
Detail-oriented individual looking to join a company that's obligated to quality of care, of individuals needs. Energetic to challenging situations, actively listen to clients inquirers, adapt to exceptional communication and project management skills. I have the ability to handle multiple tasks effectively and efficiently in fast-paced environments. I have the ability to take proactive approaches to identify and address issues, with focus on optimizing processes, achieving company goals and team objectives.
Overview
11
11
years of professional experience
Work History
Internal Operations Coordinator
TridentcareUSA
08.2019 - Current
- Provided backup to coworkers to step in to assist with various tasks such as processing emr's, faxes and radiology orders whenever coworkers was on break or at lunch.
- Exercised keen attention to detail in all aspects of dispatching case to technicians, helping to maintain high-quality output and minimize errors.
- Demonstrated strong time-management skills by prioritizing tasks based on urgency and importance, such as stat cases ensuring deadlines were consistently met.
- Provided exceptional customer support by addressing inquiries promptly, resolving issues efficiently, and maintaining clear communication channels both internally, Managers on call (MOC), and externally, Director of Nursing (DON).
- Handled confidential information with utmost discretion while managing sensitive documents related to patients personal information
Direct Service Professional
Department of Developmental Disabilities
06.2013 - Current
- Enhanced client satisfaction by providing personalized support and assistance in daily living activities.
- Developed strong rapport with clients and families through regular communication, trust-building strategies, and empathy.
- Provided transportation for clients to appointments, recreational activities, and community events, fostering social engagement.
- Participated in ongoing training opportunities to stay current on industry best practices and enhance professional growth.
- Maintained clean, safe, and well-organized patient environment.
- Transported clients to medical and dental appointments to provide support.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, and personal grooming.
- Assisted with daily living activities, running errands, and household chores.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Cooked meals and assisted patients with eating tasks to support healthy nutrition.
- Transported clients to and from medical appointments with safety and efficiency.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Identified needs and coordinated plans for travel and out-of-town functions.
Education
Bachelor of Science - Home Health Care Administration
Grand Canyon University
Phoenix, AZ10-2017
Associates Degree - Business Management
Columbus Paraprofessional Institute
Columbus, OH07-1988
High School Diploma -
North Adult Education Center
Columbus, OH10-1984
Skills
- Workload prioritization
- Customer Service
- Management
- Health and safety compliance
- Client Relationships
- Cultural Awareness
- Scheduler
Heart for Service
Above And Beyond Performance
Timeline
Internal Operations Coordinator
TridentcareUSA
08.2019 - Current
Direct Service Professional
Department of Developmental Disabilities
06.2013 - Current
Bachelor of Science - Home Health Care Administration
Grand Canyon University
Associates Degree - Business Management
Columbus Paraprofessional Institute
High School Diploma -
North Adult Education Center
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