Open To Work
Sharon Copley
Mentor,OH
Summary
Retail professional with consistent record of driving sales and enhancing product presentation. Known for collaborating effectively with team members to achieve common goals and adapting strategies to meet dynamic retail needs. Skilled in inventory management and visual merchandising, bringing reliability and flexibility to every project.
Capable Retail Multiple-Role experience with solid background in retail merchandising. Proven track record in optimizing product displays and inventory management to boost sales. Demonstrated success in using analytical skills to forecast trends and in leveraging creativity for impactful visual merchandising.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Retail Merchandiser
Crossmark
08.2021 - Current
- Analyzed sales data to optimize product placement and enhance inventory turnover.
- Developed and implemented visual merchandising strategies to drive customer engagement.
- Trained and mentored junior merchandisers on best practices and compliance standards.
- Coordinated with suppliers to manage stock levels and ensure timely replenishment of merchandise.
- Collaborated with cross-functional teams to execute successful promotional resets.
- Improved store appearance by executing merchandise resets and planogram updates according to client guidelines.
- Maintained inventory accuracy, conducting regular audits and reconciling discrepancies in a timely manner.
Catastrophe Response Team
Progressive Insurance Companies
06.2012 - 04.2016
- Handled claims for individuals with losses due to tornadoes, hail, flood.
- Progressive Insurance Claims - Mayfield, OH
- Managed high-volume inbound calls, providing exceptional customer support and resolving inquiries efficiently.
- Documented customer interactions accurately in CRM systems, ensuring detailed records for future reference.
- Implemented process improvements that streamlined call flow, reducing average handling time without compromising service quality.
- Collaborated with cross-functional teams to address complex customer issues and develop effective solutions.
- Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Collections Supervisor
Aarons Inc
09.2008 - 11.2012
- All aspects of store management including but not limited to, major roll as collections supervisor, banking, payroll, collections, opening and closing store, cash handling, greeting customers, customer service, sales, loading and unloading trucks, delivery driver
- Eastlake, OH September 2008 to November 2012
- Oversaw daily operations, ensuring efficient store management and adherence to company policies.
- Led credit risk assessments and established policies to mitigate financial exposure.
- Streamlined credit application processes, resulting in faster approvals and increased customer satisfaction.
- Optimized risk assessment procedures for more accurate evaluations of potential clients'' creditworthiness.
- Negotiated favorable payment terms with customers, balancing business needs and client relationships.
Assistant Manager
Speedway LLC
09.2002 - 07.2008
- All aspects of store Management
- Oversaw daily operations to ensure compliance with company policies and procedures.
- Implemented training programs to enhance team efficiency and customer service skills.
- Coordinated inventory management processes, optimizing stock levels and reducing waste.
- Developed scheduling systems that improved shift coverage and employee satisfaction.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
Education
High School Diploma -
Euclid Senior High
Euclid, OH06-1978
Skills
- Experience in supporting management
- Profit and loss management
- Proven leadership skills
- Skilled in digital tools
- Skilled in payroll operations
- Experience with Salesforce
- Account relationship development
- Customer service in grocery retail
- Customer service excellence
- Typing
- Inventory Control (10 years)
- Account Management
- Extensive experience in merchandising
- Point of sale operation
- Budget management
- Sales
- Office management
- Service excellence
- Load & unload
- Team leadership
- Store management
- Retail merchandising
- Retail sales
- Communication skills
- Microsoft Office
- Experienced delivery driver
- Retail Management (10 years)
- Strong organizational abilities
- Supervising experience
- POS
- Driving
- Cash handling
- Proven track record in supervision
- Management Experience (10 years) (10 years)
- Store Management Experience (10 years)
Accomplishments
Customer Service Award / Progressive Insurance Company
- Won Customer Service award in 2014.
Certification
- Driver's License
- Retail customer service — Proficient April 2024 Responding to customer situations in a retail setting Full results: Proficient
- Work style: Reliability — Proficient July 2024 Tendency to be reliable, dependable, and accountable at work Full results: Proficient
- Medical receptionist skills — Proficient November 2024 Managing physician schedules and maintaining accurate patient records Full results: Proficient
- Customer service — Proficient October 2022 Identifying and resolving common customer issues Full results: Proficient
- Sales skills — Proficient October 2022 Influencing and negotiating with customers Full results: Proficient
- Management & leadership skills: Impact & influence — Proficient February 2024 Choosing the most effective strategy to inspire and influence others to meet business objectives Full results: Proficient
- Attention to detail — Proficient July 2024 Identifying differences in materials, following instructions, and detecting details among distracting information Full results: Proficient
- Work style: Reliability — Proficient April 2024 Tendency to be reliable, dependable, and act with integrity at work Full results: Proficient
- Customer focus & orientation — Proficient October 2022 Responding to customer situations with sensitivity Full results: Proficient
Timeline
Retail Merchandiser
Crossmark
08.2021 - Current
Catastrophe Response Team
Progressive Insurance Companies
06.2012 - 04.2016
Collections Supervisor
Aarons Inc
09.2008 - 11.2012
Assistant Manager
Speedway LLC
09.2002 - 07.2008
High School Diploma -
Euclid Senior High
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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