Sharon Cowell
Dorchester,MA
Summary
Resourceful Coordinator with background providing administrative and customer support, efficient task completion. Polished in scheduling meeting, maintaining calenders, and workflow coordination. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
39
39
years of professional experience
Work History
Administrative Coordinator
New England Eye Center
Boston, MA
11.2016 - 05.2024
- Provided administrative support to glaucoma specialist within New England Eye Center.
- Maintained the physician's clinical schedules, coordinated with the surgical coordinator, and communicated with the patient regarding surgeries.
- Prepare letters, financial reports, confidential sensitive correspondence and compliance with relevant laws and policies.
- Maintained a complex on-call schedule for all attendings, fellows, and residents.
- Prepare and maintain all credentialing applications and documents for physicians.
- Organize educational and training lectures and seminars for attendings, fellows, and residents.
- Answer phones, send and respond to emails, faxing and other assistance as needed
Practice Coordinator
New England Eye Center
Boston, MA
08.2004 - 10.2016
- Answer phones, take messages, forward messages to the appropriate person, and schedule appointments.
- Prepare dictations, compose letters, open mail, filing, and send correspondence.
- Coordinated medical records between internal departments and external providers.
- Managed patient scheduling, verifying insurance coverage and providing detailed instructions on necessary paperwork.
- Set up patient charts for clinic, responsible for ensuring patient charts are ready for surgery.
Receptionist Administrator
Department of Economic Development
Boston, MA
09.1998 - 07.2003
- Greet all visitors, assist them with their request, or direct them to the appropriate staff for assistance.
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the appropriate staff or relevant department.
- Prepare letters, memos, and other documents or correspondence for the department or executive staff.
- Received, routed, and opened mail and packages for staff. Handle various requests for clients in person, or by phone.
- Assist with research projects
Secretary
State Office of Minority and Women Business Assist
Boston, MA
07.1985 - 09.1998
- Answered incoming phone calls, responded to inquiries and transferred calls as needed.
- Greeted visitors in a professional manner and directed them to appropriate personnel or offices, maintained visitors' area.
- Responsible for daily mail pick up, processing all incoming mail, faxes, distributing mail, and keeping an electronic log of all received correspondence.
- Maintain an adequate supply of workshop and application packages at all times for usage.
- Respond to all requests for information or applications for certification, maintain tracking system for all incoming applications for certification, prepare monthly statistical reports on applications received and processed.
- Maintain a complex filing system, maintain the calendar for the executive director of the agency.
Education
Word Processing Program
Massachusetts Bay Community College
Wellesley Hills, MA09-1983
High School Diploma -
Jamaica Plain High School
Jamaica Plain, MA05-1983
Skills
- Correspondence Management
- Microsoft Word
- Team Collaboration
- Epic
- Telephone Etiquette
- Meeting Coordination
- Microsoft Excel
- Report Preporation
Affiliations
- Singing in the choir
- Traveling
Timeline
Administrative Coordinator
New England Eye Center
11.2016 - 05.2024
Practice Coordinator
New England Eye Center
08.2004 - 10.2016
Receptionist Administrator
Department of Economic Development
09.1998 - 07.2003
Secretary
State Office of Minority and Women Business Assist
07.1985 - 09.1998
Word Processing Program
Massachusetts Bay Community College
High School Diploma -
Jamaica Plain High School
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