Hi, I’m
Sharon Coyne
Willowbrook,IL
Summary
Accurate Prepared Foods Team Member with precise approach to customer service, product inventory, safety procedures and pricing updates. Detail-oriented product knowledge allows for superior customer service opportunities to shine.
Overview
9
years of professional experience
Work History
Whole Food Market
Prepared Foods Team Member
11.2022 - 02.2023
Job overview
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Maintained knowledge base of company pricing, products and services.
- Followed food safety practices and sanitation guidelines.
- Greeted customers with friendly demeanor to enhance positive guest experience.
- Stored refrigerated and frozen items at correct temperatures to comply with food safety rules.
- Checked refrigerated and frozen cases and replenished low stock every day.
- Maintained composure and work quality while under stress.
- Stocked and rotated food items according to expiration dates.
DialAmerica
Customer Service Representative
05.2022 - 09.2022
Job overview
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Handled customer inquiries and suggestions courteously and professionally.
- Met customer call guidelines for service levels, handle time and productivity.
Apex Systems
Customer Service Representative
03.2020 - 09.2021
Job overview
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Sought ways to improve processes and services provided.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
W. R. Berkley
Quality Assurance Analyst
06.2014 - 01.2019
Job overview
- Mentored and coached team members on QA topics and strategies.
- Reviewed public-facing information for accuracy, relevancy and timeliness as desired by leadership.
- Fixed identified issues to increase productivity and boost workflows.
- Created and achieved product quality objectives and met product specifications.
- Reported progress, test metrics and results to project stakeholders.
- Supported company in maintaining work environment focused on quality, communication, collaboration, integration, and teamwork.
- Designed, documented and executed test scenarios to identify software bugs.
Education
Westwood College - O'Hare AirportChicago, IL
Associate of Science from Medical Assisting
Skills
- Food Safety Standards
- Proper Storage Procedures
- Efficient Service
- Chopping Vegetables
- Customer Service
- Food Preparation
- Clean and Sanitize Surfaces
Timeline
Prepared Foods Team Member
Whole Food Market
11.2022 - 02.2023
Customer Service Representative
DialAmerica
05.2022 - 09.2022
Customer Service Representative
Apex Systems
03.2020 - 09.2021
Quality Assurance Analyst
W. R. Berkley
06.2014 - 01.2019
Westwood College - O'Hare Airport
Associate of Science from Medical Assisting
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