Sharon Craig

Maximized student engagement, scaffolded required lessons and retaught content where required. Retained student interest and maximized receptive learning. Planned lessons according to state standards to cover all requirements and prepare for formative assessments. Implemented classroom management techniques to enhance class morale and engagement. Taught students subject-specific material, learning strategies and social skills. Wrote appropriate communications to grade level team, admin and parents via email, text and telephone.

Performed instructional and classroom management duties for teachers who were absent for a day or longer. Responsibilities included taking attendance, explaining classwork and homework, and maintaining class cleanliness per COVID-19 guidelines. Created lesson plans when required. Performed instructional duties face to face, virtually and blended.

Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff. Operated in compliance with all airline and Federal Aviation Administration standards to ensure complete compliance with safety and security procedures.

Assumed operation of Max Score Credit. Responsible for management of 22 sales and operations staff in three locations. Created video marketing campaigns, wrote advertising copy, Used Canva and other apps to develop social media campaigns. Recruited and retained affiliates, generated reports and processed company payroll.

Wrote company Employee Handbook, communicated general HR policies and procedures, secured health insurance for company employees. Wrote staff job descriptions, hired employees, developed sales training and development modules.

Adjusted worker's compensation claims within the Catastrophic Unit of the State of Maryland's assigned risk pool. Responsible for the initial accident and coverage investigation, reserving medical case management and timely payment of benefits. Coordination of injured worker's return to work, both in full and light-duty capacity. Evaluated claims for settlement, wrote settlement evaluations and met with round table committee for approval. Conducted on-site safety meetings, attended hearings and claims reviews with policy holders.