Sharon Crain
Port Saint Lucie,FL
Summary
Effective Website Manager and Customer Service Representative with strengths in leadership and conflict-resolution excels in making customers feel heard. Quickly builds rapport with customers and makes sincere effort to understand and address concerns quickly. Collaborative approach to problem-solving results in increased sales as well as customer and employee satisfaction.
Overview
16
16
years of professional experience
Work History
Website Manager/Customer Service Representative
Nitro Golf, LLC
Stuart, FL
04.2009 - 05.2023
- Oversaw daily operations of the Order Fulfillment department through combination of careful QC, planning and troubleshooting.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Produced thorough, accurate and timely reports of project activities.
- Delegated work to staff, setting priorities and goals.
- Reviewed completed work to verify consistency, quality and conformance.
- Analyzed business performance data and forecasted business results for upper management.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Proposed or approved modifications to project plans.
Front Desk Medical Receptionist
Regency Square Emergency Care
Stuart, FL
04.2007 - 11.2008
- Called patients to confirm scheduled appointments and obtain additional details.
- Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
- Managed office phone lines by checking voicemail, returning calls and directing messages to team members.
- Checked patients in and out for appointments and collected co-payments.
- Handled correspondence, managed files and performed other clerical duties for office staff.
- Protected patients by observing strict HIPAA guidelines.
- Scheduled appointments, optimizing patient satisfaction, provider time and treatment room utilization.
- Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
- Entered insurance, demographics and health history into patient database.
- Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
- Conducted patient intake interviews to collect medical information and insurance details.
- Answered multi-line phone system and directed callers to requested personnel and departments.
Education
Bachelor of Science - Elementary Ed
12.1990
I performed my Senior Year Advanced Student Teaching in England through a program sponsored by the University.
Associate of Science - Liberal Arts And Sciences
12.1988
- I also graduated with a minor in Psychology
Skills
- Managing Operations and Efficiency
- Team Building
- Documentation and Reporting
- Verbal and Written Communication
- Goal Setting
- Work Planning and Prioritization
- Performance Tracking and Evaluation
- Problem Resolution
- Scheduling and Coordinating
- Technical Proficiency
- Teamwork and Collaboration
Timeline
Website Manager/Customer Service Representative - Nitro Golf, LLC
04.2009 - 05.2023
Front Desk Medical Receptionist - Regency Square Emergency Care
04.2007 - 11.2008
SUNY College At Old Westbury - Bachelor of Science, Elementary Ed
SUNY Suffolk Community College - Associate of Science, Liberal Arts And Sciences
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