Sharon Creps

Benefits Verification

• My work was contracted to CVS Specialty Pharmacy.
• Verified patient eligibility for benefits using advanced verification systems.
• Collaborated with healthcare providers to resolve discrepancies in benefits information.
• Analyzed benefit coverage details to ensure accuracy and compliance with regulations.
• Assisted clients with resolving complex benefits issues, improving overall customer satisfaction.
• Monitored industry changes and updated internal protocols to maintain up-to-date practices.
• Optimized the use of an electronic claims submission system (SPRx) to expedite claim processing times.
• Maintained up-to-date knowledge on industry regulations, ensuring compliance throughout all benefit verification processes.
• Safeguarded confidential client information by adhering to strict privacy guidelines and protocols.

Corporate Trainer for CVS Specialty Pharmacy

• Facilitated training materials for 15-32 newly hired Benefits Verification agents at a time, ensuring understanding and practical application. Training courses ran every 6 weeks.
• Conducted regular comprehension evaluations for trainees offering constructive feedback and opportunities for growth within the role.
• Paired with other trainers to deliver up-skill training to tenured agents.

• August 2020 was the start of my daughters first grade year of school and due to COVID it was a virtual learning environment. With a new ADHD diagnosis with overlapping Autistic tendencies, a lot of personal attention and specialized curriculum were needed.
• Developed educational programs with the school to enhance learning and development.
• Established a structured environment conducive to personal growth and learning.

• Assist with development of a Standard Operating Procedures manual for Tier 1 at the Shared Services Center in OKC which was newly established July 2018.
• Prioritize and escalate issues to Tier 2 and/or Corporate as needed.
• Developed training materials to improve compliance and employee performance.
• Managed in person training of new hires to enhance integration and retention.
• Mentored junior HR staff, fostering professional development and team collaboration.
• Managed employee data and privacy to keep employee data confidential per organizational privacy policies.
• Assist in development and regular maintenance of a SharePoint site Used as a daily information resource throughout the Shared Services Center.
• Answered employee inquiries regarding health benefits. 401k options, and HRIS system business processes.

• Resolved distributor and customer inquiries through effective communication and problem-solving strategies.
• Managed approximately 20 incoming calls and 15 emails daily with exceptional professionalism and efficiency.
• Provided timely support to distributors regarding product information and order status.
• Navigated multiple computer systems and applications to find information.
• Edit and update resources (forms, PDF documents, reports) available to distributors on company website

• Developed individualized care plans to support unique needs of special needs daughter.
• Coordinated daily activities and therapy sessions ensuring structured routines.

• Reconciled bank statements to maintain accurate financial records and resolve discrepancies.
• Managed accounts payable and receivable, ensuring timely processing of invoices and payments.
• Prepared weekly financial reports, providing insights for management decision-making.
• Coordinate orders, deliveries and create invoices for supplies and food orders of 7 restaurant locations and Catering department

• Led daily store operations, ensuring compliance with company policies and procedures.
• Manage staff of co-manager, assistant manager, visual manager, stock team, visual merchandising team, and sales staff of 5-20 depending on the season.
• Managed inventory control processes to optimize stock levels and reduce shrinkage.
• Trained and mentored staff on customer service best practices and sales techniques.
• Implemented visual merchandising standards to enhance product presentation and drive sales.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Analyzed sales trends to develop actionable strategies for improving store performance.
• Achieved 20% increase at wavering location within a 24-month period
• “Excellence Through Performance” award winner 2007. This is the highest award available to store level management – awarded to one manager per region of the top 2% of performers. Required more than 5% increase in ALL measurable categories.
• “Manager of the Year 2006” for Central United States Region
• Fostered a positive team environment through effective communication and conflict resolution strategies.
• Developed training programs that improved employee engagement and retention rates.
• Store closings, new store openings, store relaunches after remodel
• Generate customer interest through effective merchandising and high standard for overall appearance of store
• Inventory, hiring, scheduling (won Vice President of Marketing’s award for perfect store visit 3 times)