Sharon Dahlman
Fairbanks,AK
Summary
Organized, detail-oriented, and dedicated Administrative Assistant with a proven track record of exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
19
19
years of professional experience
Work History
Caregiver
All Ways Caring HomeCare
2023.02 - 2023.05
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Provided safe mobility support to help patients move around personal and public spaces.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
Residential Aide
Tobacco Root Mountain Care Center
2022.10 - 2022.12
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Observed for any signs of physical or mental health decline in residents; promptly reported concerns to appropriate personnel for evaluation and intervention if needed.
- Improved residents'' quality of life by providing compassionate care and assistance with daily activities.
- Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
- Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
Administrative Assistant to Grasberg Mine
PT. Freeport Indonesia
2004.07 - 2007.07
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
Education
Associate of Arts - General Studies
Lake Michigan College
Benton Harbor, MI12.2010
Bachelor of Science - Bachelor of Science in Office Administration
Universitas Klabat
Manado, Indonesia05.2004
Skills
- Customer Service
- Critical Thinking
- Customer and client relations
- Computer Proficiency
- Documentation and Recordkeeping
- Scheduling and calendar management
- Administrative Support
- Professional Communication
- Filing
- Strong Ethics
- Time Management
- Professionalism
Timeline
Caregiver
All Ways Caring HomeCare
2023.02 - 2023.05
Residential Aide
Tobacco Root Mountain Care Center
2022.10 - 2022.12
Administrative Assistant to Grasberg Mine
PT. Freeport Indonesia
2004.07 - 2007.07
Associate of Arts - General Studies
Lake Michigan College
Bachelor of Science - Bachelor of Science in Office Administration
Universitas Klabat
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