Sharon Darragh
Austin,Tx
Summary
Retail Merchandiser
Overview
44
44
years of professional experience
Work History
Title Clerk
Greater Texas Credit Union
04.2018 - 08.2025
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
- Communicated with customers to resolve common title issues.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
- Designated "Runner" to take transactions to the Travis County Tax Office, Tx DMV, and Texas Parks and Wildlife.
Application Technician
Maximus
09.2007 - 06.2017
- Improved application efficiency by conducting thorough testing and troubleshooting on software products.
- Accelerated project completion timelines by effectively prioritizing tasks and managing resources efficiently.
- Provided valuable input during the development phase, ensuring applications met end-user needs and expectations.
Call Center Representative
Maximus
11.2003 - 09.2007
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Team Member
MCI Telecommunications
09.1992 - 10.2003
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Authenticated member authorization on recorded phone calls
CASHIER
EXXON GAS STATION
03.1988 - 03.1990
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Christmas On The Mall
Barton Creek Mall
09.1988 - 01.1989
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Set up displays for Christmas sales
Retail Worker
Sage Dept Store
01.1982 - 01.1983
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Demonstrated strong communication skills when collaborating with fellow employees or assisting customers with inquiries or concerns.
- Maintained a clean and organized sales floor, enhancing the overall shopping experience for customers.
Education
Drama
John H Reagan
Austin, TXSkills
I like helping people and finding out what their needs are I have an eye for detail I am friendly and welcoming
Timeline
Title Clerk
Greater Texas Credit Union
04.2018 - 08.2025
Application Technician
Maximus
09.2007 - 06.2017
Call Center Representative
Maximus
11.2003 - 09.2007
Team Member
MCI Telecommunications
09.1992 - 10.2003
Christmas On The Mall
Barton Creek Mall
09.1988 - 01.1989
CASHIER
EXXON GAS STATION
03.1988 - 03.1990
Retail Worker
Sage Dept Store
01.1982 - 01.1983
Drama
John H Reagan
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