Sharon Darrow
Oswego,NY
Summary
Office professional with comprehensive background in administrative support and office management. Expertise in streamlining office procedures, managing schedules, and handling communications. Known for fostering team collaboration and achieving goals, adaptable to dynamic work environments. Excellent interpersonal skills.
Overview
31
31
years of professional experience
Work History
Teaching Assistant
Oswego City School District
Oswego, NY
08.2017 - 04.2025
- Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
- Provided additional support for students with special needs, ensuring they received appropriate accommodations and resources.
- Partnered with teacher to implement lessons following school's curriculum, goals, and objectives.
- Participated in professional development opportunities to stay current on educational best practices and enhance teaching skills.
- Contributed to positive learning environment by addressing individual student needs, promoting equity and inclusion.
- Increased class participation by creating positive and inclusive classroom atmosphere.
Office Administrative Assistant
Ameriprise Financial Advisors
Oswego, NY
03.1994 - 07.2017
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Safeguarded company information by maintaining strict confidentiality in handling sensitive documents and records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Bachelor of Arts - Philosophy
SUNY College At Oswego
Oswego, NY12-1989
Skills
- Positive attitude
- Computer skills
- Relationship building
- Calm and patient demeanor
- Complex Problem-solving
- Collaborative teamwork
Timeline
Teaching Assistant
Oswego City School District
08.2017 - 04.2025
Office Administrative Assistant
Ameriprise Financial Advisors
03.1994 - 07.2017
Bachelor of Arts - Philosophy
SUNY College At Oswego
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