Sharon Dave Williams
Slidell,LA
Summary
Dedicated and compassionate Registered Nurse (RN) with progressive career history in direct patient care, triage and care coordination in fast-paced environment. Proven to remain calm under pressure and skillfully handle difficult patients and high-stress situations. Consistently developing strong relationships with patients and families through empathetic communication, respectful attitude and excellent customer service.
Professional healthcare manager prepared for Nurse Case Manager role. Strong focus on team collaboration and patient care. Reliable in adapting to changing needs and achieving results. Skilled in care coordination, medical assessment, and patient advocacy, with compassionate and patient-centered approach valued in healthcare.
Overview
30
30
years of professional experience
Work History
Nurse Case Manager I
Elevance
Slidell, LA
01.2023 - Current
- Coordinated comprehensive care plans to optimize patient outcomes and resource utilization.
- Assessed patient needs through detailed evaluations and developed personalized interventions.
- Collaborated with interdisciplinary teams to ensure seamless communication and care delivery.
- Monitored patient progress, adjusting care strategies based on evolving health conditions.
- Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
- Collaborated with healthcare leaders and physicians to support and offer resources in performance of duties to maintain high-quality and efficient patient care.
RN Case Manager
St Tammany Health System
Covington, LA
03.2020 - Current
- Advocated for patients by communicating care preferences to practitioners, verifying interventions met treatment goals and identifying insurance coverage limitations.
- Effectively communicated with physicians regarding patient needs, performance, medications and changes.
- Evaluated healthcare needs, goals for treatment and available resources of each patient and connected to optimal providers and care.
- Took active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
Cardiology RN
Slidell Memorial Hospital
Slidell, LA
10.2017 - 03.2022
- Administered nursing care to cardiac patients undergoing diagnostic, therapeutic or emergency services.
- Liaised with patients following cardiothoracic surgical procedures, providing support and education on post-surgical care.
Behavioral Health Registered Nurse
Lakeview Regional Medical Center
Covington, LA
10.2016 - 10.2017
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
APU/MHERE RN
Ochsner Medical Center
Jefferson, LA
11.2015 - 10.2016
- Provided direct patient care, stabilized patients and determined next course of action.
Geriatric Psych RN
Magnolia Behavioral Health
Lacombe, LA
11.2011 - 12.2012
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
Acute Adult/Geriatric Psychiatric RN
Our Lady Of The Lake Regional Medical Center
Baton Rouge, LA
03.2006 - 11.2011
- Provided direct quality care to patients by monitoring, recording and evaluating psychiatric conditions.
Geriatric Psychiatric RN
Lakeview Regional Medical Center
Covington, LA
10.2003 - 02.2006
- Coordinated with medical and paramedical professionals to provide appropriate input and effectively formulate and implement treatment plans for patients.
School Nurse
Metairie Park Country Day
Metairie, LA
08.1999 - 08.2003
- Oversaw health services for school of 750 students and faculty.
Labor and Delivery Registered Nurse
Medical Center Of New Orleans, LA
New Orleans, LA
08.1996 - 08.1999
- Responded to emergency situations such as pre-eclampsia, early labor and fetal distress.
Education
Bachelor of Science - Nursing
Dillard University
New Orleans, LA05.1996
Skills
- Patient and family advocacy
- Case evaluation
- Clinical assessment
- Care coordination
- Case management
- Professionalism
- Accurate documentation
- Chronic disease management
- Critical thinking
- Problem-solving
- Teamwork and collaboration
- Active listening
Preventive health
Chronic disease management
Family Education
Precepting
Shared governance
Staff supervision
Direct Patient Care
Care Plan Development
Patient Assessments
Patient discharge
Setting up referrals
Intravenous therapy
Timeline
Nurse Case Manager I
Elevance
01.2023 - Current
RN Case Manager
St Tammany Health System
03.2020 - Current
Cardiology RN
Slidell Memorial Hospital
10.2017 - 03.2022
Behavioral Health Registered Nurse
Lakeview Regional Medical Center
10.2016 - 10.2017
APU/MHERE RN
Ochsner Medical Center
11.2015 - 10.2016
Geriatric Psych RN
Magnolia Behavioral Health
11.2011 - 12.2012
Acute Adult/Geriatric Psychiatric RN
Our Lady Of The Lake Regional Medical Center
03.2006 - 11.2011
Geriatric Psychiatric RN
Lakeview Regional Medical Center
10.2003 - 02.2006
School Nurse
Metairie Park Country Day
08.1999 - 08.2003
Labor and Delivery Registered Nurse
Medical Center Of New Orleans, LA
08.1996 - 08.1999
Bachelor of Science - Nursing
Dillard University
Personal Information
Title: BSN RN