Experienced in building and maintaining strong client relationships, optimizing end-to-end customer experiences, and driving customer satisfaction and loyalty. A professional and dynamic individual with a proven ability to implement customer-centric strategies, collaborate cross-functionally, and leverage data-driven insights to enhance processes and outcomes. Expertise lies in addressing customer pain points, managing escalations, and contributing to business growth through exceptional service delivery. Recognized for exceptional customer service, leadership in safety, and operational efficiency throughout career.
Nonstop Thanks Recipient (2014-2024) – Recognized annually for a decade of exceptional service and contributions to operational success.
Safety Champion Recipient (2015) – Honored for leadership in promoting and ensuring workplace safety standards.
American Airlines Chairman Awards Recipient (2019) – Awarded for excellence in project management and operational success within American Airlines.
AAvantage Barclay Silver Elite Status – Achieved elite status through consistent high-level contributions and collaboration with American Airlines.