Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Medical Billing and Coding
Timeline
Generic

Sharon Davis-Johnson

St. Petersburg,FL

Summary

Dynamic professional with a proven track record in client relationship building and workload management, honed across roles from Lyft to Laurellwood Nursing Facility. Excels in critical thinking and effective communication, significantly enhancing customer satisfaction and team efficiency. Demonstrates adaptability and a keen attention to detail, ensuring high standards of care and service in fast-paced environments.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Independent Contractor

Lyft
04.2024 - Current
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Developed and maintained strong working relationships with clients, leading to repeat business and referrals.
  • Communicated effectively with clients throughout the entire project lifecycle, keeping them informed of progress updates or any potential issues that arose.
  • Provided exceptional customer service by addressing client concerns promptly and offering solutions that met their needs.

Medical Receptionist

St.Petersburg Pediatrics
09.2022 - 03.2024
  • Coordinated patient scheduling, check-in, check-out and payments for billing.
  • Checked patient insurance, demographic, and health history to keep information current.
  • Helped patients complete necessary medical forms and documentation.
  • Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Managed multi-line phone system and pleasantly greeted patients.
  • Provided compassionate customer service, creating a welcoming atmosphere for patients and their families.
  • Maintained current and accurate medical records for patients.
  • Enhanced patient satisfaction by efficiently managing the front desk operations and addressing inquiries in a timely manner.
  • Developed strong relationships with patients, fostering loyalty and trust in the practice''s services.
  • Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
  • Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
  • Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
  • Streamlined appointment scheduling for improved patient flow and reduced wait times.
  • Supported office staff and operational requirements with administrative tasks.
  • Handled billing procedures accurately, ensuring prompt payment from both patients and insurance providers.
  • Organized essential medical documents, streamlining access to vital information for healthcare providers during appointments.
  • Improved front office organization by implementing new filing systems and maintaining cleanliness in waiting areas.
  • Maintained strict confidentiality of patient records in compliance with HIPAA regulations.
  • Improved accuracy of patient data with meticulous record-keeping.
  • Supported patient care by scheduling appointments to accommodate urgent health needs.
  • Facilitated smooth check-in process, ensuring all necessary paperwork was completed promptly.

Executive Administrative Assistant

Northstar Academy
08.2020 - 07.2022
  • Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
  • Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
  • Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
  • Managed inventory levels for office supplies, reducing waste while guaranteeing availability when needed.
  • Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
  • Handled confidential and sensitive information with discretion and tact.
  • Answered high volume of phone calls and email inquiries.
  • Facilitated training and onboarding for incoming office staff.
  • Filed paperwork and organized computer-based information.
  • Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Took notes and dictation at meetings.
  • Created and managed office systems to efficiently deal with documentation.

Certified Nursing Assistant

Laurellwood Nursing Facility
09.2016 - 07.2020
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Utilized therapeutic communication, empathy and active listening skills to encourage and develop positive relationships with patients.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Promoted independence in patients through walking exercises or assisting them with mobility devices like walkers or wheelchairs.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
  • Built rapport with patients and families, providing emotional support during difficult times.
  • Assisted nurses with wound care procedures ensuring proper healing processes took place.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Education

High School Diploma -

Boca Ciega High School
Gulfport, FL
06-1997

Skills

  • Client relationship building
  • Workload management
  • Deadline adherence
  • Safety compliance
  • Scheduling
  • Records coordination
  • Time management
  • Attention to detail
  • Customer support
  • Problem-solving
  • Critical thinking
  • Task prioritization
  • Proficient in [software]
  • Multitasking and organization
  • Client communication
  • Active listening
  • Multitasking Abilities
  • Organizational skills
  • Decision-making
  • Multitasking
  • Excellent communication
  • Relationship building
  • Written communication
  • Team building
  • Teamwork
  • Problem-solving abilities
  • Reliability
  • Team leadership
  • Effective communication
  • Adaptability and flexibility
  • Self motivation

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved [Result] through effectively helping with [Task].
  • Achieved [Result] by completing [Task] with accuracy and efficiency.

Certification

  • CPR/AED Certification
  • First Aid Certification
  • [State] Driver's License

Medical Billing and Coding

Certified Medical Billing And Coding Specialist

Timeline

Independent Contractor

Lyft
04.2024 - Current

Medical Receptionist

St.Petersburg Pediatrics
09.2022 - 03.2024

Executive Administrative Assistant

Northstar Academy
08.2020 - 07.2022

Certified Nursing Assistant

Laurellwood Nursing Facility
09.2016 - 07.2020

High School Diploma -

Boca Ciega High School

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Sharon Davis-Johnson