Sharon Devine

• Provides excellent customer service by answering inquiries, resolving complaints and guiding customers through the purchasing process.
• Maintains accurate records of customer interactions and transactions for future reference.
• Develops relationships with key clients to ensure repeat business and increased sales opportunities.
• Communicates through phone, email and face to face interactions
• Provides efficient and accurate service in a fast paced ever-evolving environment
• Team building working within a group
• Works closely with other departments to resolve customer issues in a timely manner.
• Provided training and guidance for junior customer service associates when needed.
• Reported any unresolved product issues or discrepancies to supervisor immediately.
• Utilizes a variety of software applications to respond quickly to customer queries.
• Collaborates with management teams to develop strategies for improving customer service processes.
• Assists customers in navigating website features, enabling them to find products easily.

• Assisted in the preparation of food items, such as salads, sandwiches, and desserts.
• Provided customer service to guests by taking orders, answering questions and addressing complaints.
• Maintained cleanliness of work area, including floors, counters and equipment.
• Operated cash register to process payments from customers.
• Monitored food temperatures during cooking and serving processes.
• Served prepared meals to customers in a timely manner.
• Kept track of all supplies on hand for daily operations.
• Cleaned kitchen surfaces, utensils and equipment after each shift.
• Performed basic food prep tasks such as cutting vegetables or making sauces.
• Organized storage areas for food products in accordance with safety regulations.
• Trained new hires on proper sanitation protocols and safe handling of kitchen tools.
• Followed all health department standards for sanitation and hygiene.
• Communicated effectively with kitchen staff regarding daily tasks and order requests.
• Ensured that all dishes were properly plated before serving them to guests.
• Maintained accurate records of transactions made at the register throughout the day.
• Placed orders with vendors when necessary to restock inventory levels.
• Restocked napkins, plates and silverware as well as beverages and condiments.
• Performed variety of duties related to food service.

Stay at home mom raising 3 children

Multi-tasking a must 24/7

• Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
• Developed strategies to increase customer satisfaction and loyalty.
• Managed staff scheduling, hiring and training processes.
• Conducted regular performance reviews for all employees in the branch.
• Monitored financial performance of the branch on a monthly basis.
• Implemented internal control procedures to minimize risk exposure and maximize profitability.
• Provided guidance and support to team members regarding problem resolution and customer service issues.
• Analyzed data to identify trends related to products, services, customers and markets served by the branch.
• Resolved escalated customer complaints in a timely manner.
• Established strong working relationships with external partners such as vendors and suppliers.
• Ensured compliance with established policies, procedures and regulations governing banking operations.
• Created reports summarizing operational performance metrics for senior management review.
• Participated in community events to promote brand awareness.
• Assisted other branches when needed during peak periods or special projects.
• Facilitated weekly meetings with staff members to discuss progress on current initiatives.
• Performed regular audits of financial records in order to ensure accuracy.
• Managed and inspired team members to perform to full potential, driving branch profitability.