Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Dickerson

Lubbock,Texas

Summary

Results-oriented Human Resource Specialist with 8 years of experience in talent acquisition, employee relations, performance management, and HR administration. Proven track record in developing and implementing HR strategies to attract, retain, and develop top talent. Skilled in building positive employee relations, resolving conflicts, and fostering a collaborative work environment. Strong expertise in employment law compliance and adaptable to evolving HR trends. Strategic thinker with excellent communication skills, partnering with stakeholders at all levels for organizational success. Passionate about optimizing HR processes for growth and success.

Overview

13
13
years of professional experience

Work History

Senior Regional Human Resource Specialist

South Plains Rural Health Services
Lubbock, Texas
08.2024 - Current
  • Identified training needs, developed HR policies, and administered employee benefits to ensure legal compliance while maintaining HR records.
  • Drafted, reviewed and revised policies and procedures related to resource utilization.
  • Monitored the performance of resources against established objectives.
  • Coordinated with other departments to identify and resolve resource issues.
  • Investigated potential vendors who could provide necessary resources at competitive prices.
  • Maintained records related to expenditures on various types of resources.
  • Conducted assessments of resources to ensure compliance with applicable regulations.
  • Conducted exit interviews and completed employment termination paperwork.
  • Analyzed employment-related data and prepared reports.
  • Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
  • Prepared or maintained employment records using human resources management system software.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Contacted job applicants to inform of application status.
  • Advised management on organizing, preparing or implementing recruiting or retention programs.
  • Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
  • Interpreted and explained human resources policies, procedures or regulations.
  • Administered employee benefit plans.
  • Addressed harassment allegations, work complaints or other employee concerns.
  • Informed or trained management on interviewing, performance appraisals or documentation of performance issues.
  • Conducted background checks and reference checks of prospective employees.
  • Identified, screened and interviewed potential employees.

Human Resources Specialist

South Plains Rural Health Services
Lubbock , TX
01.2024 - 08.2024
  • Developed and implemented new employee onboarding process.
  • Provided guidance to managers on disciplinary action and performance management.
  • Reviewed job descriptions, identified necessary changes and updated accordingly.
  • Created training materials for new hires and provided orientation sessions.
  • Conducted exit interviews with departing employees to identify areas of improvement in the organization.
  • Analyzed workforce data to develop strategies that address recruitment needs.
  • Managed applicant tracking system to ensure accurate records of applicants and employees are maintained.
  • Advised management on legal compliance related to employee relations matters such as FMLA, ADA, EEO.
  • Maintained confidential personnel files in accordance with applicable laws and regulations.
  • Assisted in developing policies and procedures for the Human Resources Department.
  • Organized recruitment events such as career fairs and open houses.
  • Developed compensation plans including salary surveys, job evaluations, bonus plans.
  • Drafted offer letters and employment contracts according to company guidelines.
  • Conducted investigations into workplace complaints or grievances raised by employees.
  • Facilitated resolution of conflicts between staff members through mediation or other dispute resolution techniques.

Global Talent Acquisition Specialist

TELUS Agriculture & Consumer Goods
11.2021 - 08.2023
  • Successfully recruited finance and accounting professionals, developed relationships with industry professionals, conducted candidate screenings, collaborated with hiring managers, managed end-to-end recruitment processes, and utilized recruitment tools to maintain candidate pipelines.
  • Researched and identified potential candidates for open positions.
  • Developed and maintained relationships with hiring managers to understand their talent needs.
  • Posted job openings on various job boards, social media sites, and other resources.
  • Conducted initial phone screens of potential candidates.
  • Assisted in the development of recruiting strategies to attract qualified applicants.
  • Coordinated interviews between hiring managers and prospective employees.
  • Negotiated employment offers with selected candidates.
  • Maintained applicant tracking system records and updated candidate information as needed.

Sales/Recruitment Manager

Robert Half International
01.2018 - 01.2020
  • Recruited and placed finance and accounting professionals, developed talent networks, conducted thorough candidate assessments, collaborated with clients, managed recruitment processes, and consistently met recruitment targets.
  • Developed and implemented recruitment strategies to attract the best talent.
  • Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
  • Conducted initial phone screenings with prospective candidates to assess their skills and qualifications for open roles.
  • Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
  • Created job descriptions that accurately reflect the roles and responsibilities of each position.
  • Provided guidance on interviewing techniques, assessment methods and selection criteria to ensure a successful recruitment process.
  • Maintained accurate records of all applicants throughout the recruitment process in compliance with applicable laws and regulations.
  • Negotiated employment contracts with successful candidates ensuring terms are mutually beneficial for both parties.

Branch/HR Manager

My Credit Union, LLC
01.2017 - 01.2018
  • Directed branch operations, implemented strategies for profitability, managed HR functions including recruitment and training, conducted employee training sessions, oversaw benefits administration, and resolved employee complaints.
  • Developed and implemented customer service policies to ensure efficient operations of the branch.
  • Analyzed financial statements, loan applications, and credit reports to determine customers' eligibility for loans.
  • Ensured compliance with banking regulations and internal procedures.
  • Initiated sales campaigns to increase deposits and loan products in the branch.
  • Developed and implemented HR strategies to improve employee engagement and retention.
  • Created and maintained personnel records, such as hiring documents, benefits information and payroll data.
  • Assisted in the development of policies related to human resources management.
  • Advised managers on how best to motivate employees and increase their satisfaction levels.
  • Maintained relationships with external stakeholders regarding employment issues or concerns.
  • Analyzed employee surveys to identify areas of improvement in workforce productivity.

Promotional Sales Representative

Muscle Elements Nutritional Supplements
01.2014 - 01.2017
  • Developed sales strategies, established relationships with retail outlets, conducted product demonstrations, collaborated with marketing, monitored market trends, and provided training to retail staff.
  • Developed and implemented promotional strategies to increase sales in target markets.
  • Created and distributed product literature, samples, and other materials to potential customers.
  • Conducted market research to identify customer needs and preferences.
  • Promoted products at trade shows, conventions, conferences, and other events.
  • Monitored competitors' marketing activities to stay ahead of the competition.
  • Established relationships with key accounts through regular contact and follow-up.
  • Provided feedback on product features based on customer input.
  • Maintained detailed records of all sales activities including contacts made and orders taken.
  • Generated new business by prospecting for potential customers via phone calls or emails.
  • Analyzed existing customer data to determine buying trends and suggest additional items for purchase.
  • Collaborated with advertising agencies to create effective campaigns that increased sales volume.
  • Researched industry trends to keep abreast of changes in the marketplace.

Customer Service Representative

First Bank and Trust
01.2012 - 01.2014
  • Delivered exceptional customer service, processed transactions, addressed customer inquiries, recommended banking solutions, assisted with account-related issues, maintained customer records, and participated in training programs.
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Verified customers' identification to ensure compliance with laws and regulations.
  • Balanced cash drawers on a daily basis.
  • Provided exceptional customer service while accurately processing routine transactions.
  • Assisted customers in opening new accounts and completing required paperwork.
  • Answered customer inquiries regarding bank products and services.
  • Explained account information to customers in detail as needed.
  • Processed wire transfers for customers both domestically and internationally.

Education

Bachelor of Arts in Communication - Public Relations and Advertising

University of Houston

Skills

  • Employee Relations
  • Talent Acquisition
  • Performance Management
  • Professional Development
  • HRIS technologies
  • Policies implementation
  • Human Resources Support
  • Performance Appraisal

Timeline

Senior Regional Human Resource Specialist

South Plains Rural Health Services
08.2024 - Current

Human Resources Specialist

South Plains Rural Health Services
01.2024 - 08.2024

Global Talent Acquisition Specialist

TELUS Agriculture & Consumer Goods
11.2021 - 08.2023

Sales/Recruitment Manager

Robert Half International
01.2018 - 01.2020

Branch/HR Manager

My Credit Union, LLC
01.2017 - 01.2018

Promotional Sales Representative

Muscle Elements Nutritional Supplements
01.2014 - 01.2017

Customer Service Representative

First Bank and Trust
01.2012 - 01.2014

Bachelor of Arts in Communication - Public Relations and Advertising

University of Houston

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Sharon Dickerson