Sharon Dougherty

Floral Department Manager

Hoffman Design Group Inc.

Philadelphia, PA

07.2010 - 02.2025

Researched new products or services that may be beneficial for the store's floral department.
Provided excellent customer service by responding promptly to inquiries or complaints.
Ordered supplies based on space and budget availability, current trends and sales projections.
Performed periodic reviews of employee performance to ensure adherence to company policies and procedures.
Developed and implemented floral department standards for customer service, product selection and display.
Managed budgets related to purchasing; labor costs and other expenses associated with the floral department.
Prepared reports on sales data, inventory levels and other metrics related to the floral department.
Organized daily operations of the floral department including staffing, ordering supplies and managing inventory.
Maintained relationships with vendors to ensure timely delivery of fresh flowers and other products at competitive prices
Cut, arranged, and produced flower bouquets and potted perennial plants according to customer specifications.
Created tabletop and various other custom arrangements or pieces.
Recognized by management for providing exceptional customer service.
Collaborated with event planners to create custom-made centerpieces and decorations according to client specifications.
Participated in industry trade shows to showcase products and services.
Designed contracts, collected fees, and booked venues for events.
Collaborated with internal departments to coordinate activities related to the events.
Used social media as a tool for growing a business.