Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sharon Eberhardt

Philadelphia,PA

Summary

Dedicate Behavior Technician with impressive mental health expertise and Handle with Care certification. Delivered exceptional patient support in community-based treatment facility and contributed to many patients' status improvements. Superb communications skills and compassionate nature enabled positive outcomes in challenging environment.

Overview

33
33
years of professional experience

Work History

Mental Health Technician LTSR Program

Jefferson Hospital Health Systems (Per Diem)
11.2023 - Current
  • Responsible for providing care to patients in a manner that promotes safety, comfort, and therapeutic environment
  • Assists patients with activities of daily living; attends to patient behavioral problems and aids in crisis intervention, as needed
  • Charts patient observations, following prescribed procedures and standards
  • Participates in development and implementation of patient treatment programs
  • Maintains confidentiality of patient records
  • Enhance professional growth and development through participation in educational programs, current literature, in service meetings and workshops
  • CPR certification
  • Perform miscellaneous job-related duties and assignments
  • May perform initial patient evaluation to determine treatment priorities; may take vital signs, weights, and urine, stool and sputum specimens.
  • Performed scheduled patient safety checks and documented results to establish patients' well-being.
  • Helped patients with meals, activities of daily living (ADLs) and facility transfers to promote security and patient well-being.
  • Provided crisis intervention and de-escalation techniques for patients experiencing emotional distress or exhibiting aggressive behaviors.
  • Applied de-escalation and limit-setting techniques to promote patient cooperation.
  • Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
  • Developed and maintained positive relationships with clients to create safe and supportive environment.
  • Maintained detailed records of patient interactions, ensuring accurate documentation for future reference.
  • Developed strong rapport with patients, establishing trust and fostering positive relationships conducive to healing.
  • Escorted patients from unit to meals, activities, and visitation areas to maintain standard of safety and security.
  • Educated patients on coping strategies and self-help techniques to better manage their mental health symptoms.
  • Assisted individuals with daily living activities such as grooming, meal preparation, or mobility when necessary.
  • Monitored patients'' progress, documenting changes in behavior and updating treatment plans accordingly.
  • Assisted in the development of individualized treatment plans to address specific patient needs and promote recovery.
  • Improved patient well-being by providing compassionate care and support during their mental health journey.
  • Promoted a safe, therapeutic environment by enforcing facility policies and maintaining patient confidentiality at all times.
  • Supported families in understanding their loved one''s mental health condition and provided resources for ongoing support.
  • Implemented group therapy sessions, facilitating open communication and fostering a supportive community among patients.
  • Empowered patients by setting realistic goals, encouraging personal growth, and celebrating achievements throughout the recovery process.
  • Implemented evidence-based therapeutic interventions to help clients manage mental health difficulties.
  • Leveraged professional expertise in behavioral management techniques to minimize disruptions within the therapeutic environment.
  • Engaged with colleagues in treatment team meetings to promote positive patient treatment outcomes.
  • Facilitated group therapy sessions to help clients develop coping strategies and social skills.
  • Participated in continuous professional development opportunities to stay current with industry trends and advance skillset.
  • Contributed to a culture of excellence within the facility by consistently upholding high standards of care and actively seeking opportunities for improvement.
  • Communicated with clients to assess mental health needs and develop individualized treatment plans.
  • Ensured timely administration of medications as prescribed by psychiatrists, closely monitoring for side effects or adverse reactions.
  • Enhanced staff training by sharing knowledge of best practices in mental health care through workshops and presentations.
  • Delivered compassionate patient care, focusing on safety, comfort and emotional support.
  • Took patient blood pressure and pulse rate, reporting findings in health charts.
  • Supported patient confidentiality in accordance with HIPAA regulations.
  • Monitored patient behavior and immediately reported changes to supervising physician.
  • Maintained patient records, documenting changes in patient condition.
  • Charted on each patient daily.
  • Provided therapeutic activities to assist with patient development.
  • Collaborated closely with mental health professionals with treatment plan implementation.
  • Organized recreational activities to assist in patient recovery.
  • Took and monitored vital signs, administered medications, and managed patient behavior.
  • Treated clients and families with respect and dignity.
  • Assisted in development of therapeutic activities for patients.
  • Participated in patient education, helping to reinforce concepts and treatment plans.

Human Services Program Representative I

PA DHS-Office Of Children, Youth And Families
10.2022 - Current
  • Responsible for the administration, management and guidance of a regional protective services consultation program
  • Directly supervises a team of contracting licensing technicians in the provision of child abuse assessment, evaluation and treatment
  • Oversees the Human Services Licensing Technician positions in their evaluating and analysis of the outcomes of investigations performed by the county agencies into the circumstances
  • Child fatalities and near fatalities that occur in the counties
  • Incumbent also supervises this team of specialists in the provision of consultation, administrative support and guidance to public and private children and youth agencies in the highly specialized area of child protective services
  • All planning, organizing and directing of this team will fall within the supervisory responsibility
  • Supervised by the Regional Director of Southeast Regional Office of Children, Youth and Families
  • Regulatory Licensing staff for DHS locations and counties throughout the Southeast Regional Office in Philadelphia, serving the following counties: Bucks, Chester, Delaware, Montgomery, and Philadelphia counties
  • Manage multiple tasks while meeting outcomes and holding the accountability of others
  • Demonstrate exemplary leadership skills, capacity to quickly adhere to the agency's mission and vision and adapt to fast paced culture with high standards
  • Directly supervises regulatory technicians in the inspection of child residential, child day treatment, and mental health residential programs to ensure the health, safety and well-being of residents and individuals served in the accordance with Commonwealth laws and regulations
  • Recommends enforcement action based on inspection and investigations findings
  • Prepares reports and other documents related to licensing
  • Trains and provides developmental opportunities for regulatory technicians
  • Maintains staff schedules, manages workflow
  • Prioritizes work until tasks and reviews work product
  • Prepare investigation plans
  • Performs the work of subordinates in complex or sensitive cases
  • Writes and updates alerts
  • Collaboration/Accompany with the human services program representative 1 with investigations, and responsible for evaluating and analyzing the outcomes of investigations performed by county agencies with including recommendations for improvement in the county service delivery system and monitoring implementation of recommendations
  • Responsible for analyzing data submitted by the agencies to ensure the implementation of department policy and to reinforce conformance of program administration and service the state standards, and legal and federal requirements
  • Responsible for providing consultation and administrative support and guidance to assigned public and private children and youth social service agencies as well as services provided
  • Provide technical assistance
  • Conducts oral presentations, quarterly meetings with facilities
  • Participates with team investigations of child abuse allegations
  • Prepare reports on evaluations conducted with present data which have been analyzed, and makes recommendations to agency directors, administrators for improvements in the quality or efficiency of services being provided
  • Prepare correspondence and other written and oral reports regarding the assigned public and private agencies as needed
  • Consults with agency administrators, county commissioners, county executive directors, administrative boards, private agencies, community planning groups and other interested groups for the purpose of advising them on ways of improving the services to clients and to provide education consultation in the children, youth and families programs supported by the Department
  • Conduct on-site surveys and evaluations of public and private children and youth agencies to evaluate the service provided assistance including ideas and techniques for the care of children to ensure that the agencies meet the program goals
  • Responsible for 180 licensing oversight for all Chapter 3800 Regulations facilities for the Southeast Regional Office
  • Responsible for the administration, management and guidance of a regional protective services consultation program
  • Responsible for the administration, management and guidance of a regional protective services consultation program
  • Directly supervises a team of contracting licensing technicians in the provision of child abuse assessment, evaluation and treatment
  • Oversees the Human Services Licensing Technician positions in their evaluating and analysis of the outcomes of investigations performed by the county agencies into the circumstances
  • Child fatalities and near fatalities that occur in the counties
  • Incumbent also supervises this team of specialists in the provision of consultation, administrative support and guidance to public and private children and youth agencies in the highly specialized area of child protective services
  • All planning, organizing and directing of this team will fall within the supervisory responsibility
  • Supervised by the Regional Director of Southeast Regional Office of Children, Youth and Families.
  • Collaborated with cross-functional teams to successfully execute program initiatives and achieve desired outcomes.
  • Monitored and reported on program progress, using data-driven insights to inform decision-making and improve performance.
  • Streamlined workflow processes through effective delegation of tasks among team members based on individual strengths and expertise areas.
  • Coordinated communications between management, staff and customers.
  • Conducted thorough research to identify opportunities for program improvement, leading to more strategic planning efforts.
  • Facilitated stakeholder meetings to gather feedback on program effectiveness, utilizing input for continuous improvement initiatives.
  • Established clear expectations with clients from onset of each project through open communication channels while setting realistic timelines for expected deliverables.
  • Established clear expectations with clients from onset of each project through open communication channels while setting realistic timelines for expected deliverables.
  • Coordinated team efforts for seamless execution of program deliverables, resulting in higher overall productivity.
  • Implemented quality assurance measures, leading to improved program results and customer satisfaction.
  • Nurtured a culture of continuous improvement within team by soliciting feedback from members on their experiences, analyzing data for trends, and implementing appropriate adjustments to enhance overall effectiveness.
  • Provided backup assistance to office personnel.
  • Organized training sessions for team members, enhancing their skills and capabilities for better program management.
  • Managed program budgets and resources effectively, ensuring timely completion of projects within allocated funds.
  • Optimized communication channels among team members, fostering collaborative work environment conducive to achieving goals efficiently.
  • Created comprehensive reports detailing program performance metrics, providing valuable insights for senior leadership decision-making purposes.
  • Led change management efforts within the organization, minimizing resistance while maximizing adoption of new processes or procedures related to program operations.
  • Adapted quickly and efficiently to shifting program requirements, demonstrating flexibility and agility in managing project timelines and resources.
  • Analyzed market trends and competitor strategies, informing development of competitive programs tailored to meet client needs effectively.
  • Reviewed and tracked reports, documents and applications.
  • Monitored project progress, identified risks and took corrective action as needed.
  • Reported regularly to managers on project budget, progress, and technical problems.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Analyzed project performance data to identify areas of improvement.
  • Verified quality of deliverables and conformance to specifications before submitting to clients.
  • Sourced, vetted and managed vendors needed to accomplish project goals.
  • Enhanced program efficiency by streamlining processes and implementing innovative solutions.

Licensing Technician

PA DHS-Office of Children, Youth and Families
07.2020 - 10.2022
  • Regulatory Licensing staff for DHS locations and counties throughout the Southeast Regional Office in Philadelphia, serving the following counties: Bucks, Chester, Delaware, Montgomery, and Philadelphia counties
  • Directly supervises regulatory technicians in the inspection of child residential, child day treatment, and mental health residential programs to ensure the health, safety and well-being of residents and individuals served in the accordance with Commonwealth laws and regulations
  • Recommends enforcement action based on inspection and investigations findings
  • Prepares reports and other documents related to licensing
  • Trains and provides developmental opportunities for regulatory technicians
  • Maintains staff schedules, manages workflow
  • Prioritizes work until tasks are complete and review work product
  • Prepare investigation plans
  • Performs the work of subordinates in complex or sensitive cases
  • Writes and updates alerts
  • Collaboration with the human services program representative with investigations, and responsible for evaluating and analyzing the outcomes of investigations performed by county agencies with including recommendations for improvement in the county service delivery system and monitoring implementation of recommendations
  • Responsible for analyzing data submitted by the agencies to ensure the implementation of department policy and to reinforce conformance of program administration and service the state standards, and legal and federal requirements
  • Responsible for providing consultation and administrative support and guidance to assigned public and private children and youth social service agencies as well as services provided
  • Provide technical assistance
  • Conducts oral presentations, meetings
  • Participates with investigations of child abuse allegations
  • Accompanied circumstances of child fatalities and near fatalities
  • Assume oversight, licensing and technique assistance responsibility for 60 group homes licensing
  • Technical assistance provided for congregate care agencies that the regional offices safety plans during the course of child abuse investigations as well as licensing.
  • Improved record-keeping systems through meticulous organization strategies that streamlined workflows.
  • Conducted thorough background checks to verify applicant information and ensure compliance with legal requirements.
  • Organized documentation for swift retrieval during audits or investigations, resulting in favorable outcomes.
  • Participated in quality assurance initiatives aimed at optimizing licensing support services.
  • Streamlined licensing processes by implementing efficient tracking systems and improving communication channels.
  • Reviewed and analyzed license agreements to ensure alignment with company objectives and regulatory requirements.
  • Collaborated with legal department to ensure compliance with regulations and industry standards in all licensing activities.
  • Worked diligently to meet deadlines under high-pressure situations, successfully completing multiple concurrent projects within tight timeframes.
  • Coordinated cross-functional teams to expedite license acquisitions, reducing wait times for clients seeking licensure.
  • Enhanced client satisfaction by providing timely support and addressing inquiries regarding licensing procedures.
  • Implemented effective reporting procedures for monitoring the status of active licenses, enhancing overall visibility and management efficiency.
  • Identified process improvement opportunities within the licensing department by conducting regular audits and evaluations of existing workflows.
  • Contributed positively to team morale by fostering an atmosphere of collaboration and open communication, promoting high levels of productivity and workplace satisfaction.
  • Ensured timely resolution of any discrepancies or issues related to license agreements by coordinating closely with internal departments such as finance and legal affairs.
  • Participated in industry conferences and networking events to establish valuable connections with key stakeholders, expanding the company's reach within the licensing community.
  • Effectively communicated complex licensing concepts to clients and colleagues from diverse backgrounds, ensuring a clear understanding of relevant processes and requirements.
  • Maintained up-to-date knowledge of industry trends affecting licensure requirements or practices through continuous professional development initiatives.
  • Performed routine data entry or document management.
  • Managed a portfolio of licenses, maintaining accurate records and ensuring timely renewals to avoid penalties.
  • Stayed up-to-date on state laws and licensing requirements to complete accurate and efficient reviews.
  • Provided comprehensive training on licensing policies and procedures for new team members, promoting consistent service delivery across the organization.
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Trained new technicians on standard operating procedures, ensuring consistency across the team.
  • Organized work to meet demanding production goals.

Licensing Technician/Supervisor 3800 Regulations

PA DHS-Office of Children, Youth and Families
01.2019 - 01.2020
  • Regulatory Licensing staff for DHS locations and counties throughout Southeast Regional Office in Philadelphia, serving all following counties: Bucks, Chester, Delaware, Montgomery, and Philadelphia counties
  • Directly supervised regulatory technicians in inspection of child residential, child day treatment, and mental health residential programs to ensure health, safety and well-being of residents and individuals served in accordance with Commonwealth laws and regulations
  • Recommended enforcement action based on inspection and investigations findings
  • Prepared reports and other documents related to licensing
  • Trained and provided developmental opportunities for regulatory technicians
  • Maintained staff schedules, manages workflow
  • Prioritized work until tasks are completed and reviewed work product
  • Prepared investigation plans
  • Performed work of subordinates in complex or sensitive cases
  • Wrote and updated alerts Collaborated with human services program representative with investigations, and responsible for evaluating and analyzing outcomes of investigations performed by county agencies with including recommendations for improvement in county service delivery system and monitoring implementation of recommendations
  • Responsible for analyzing data submitted by agencies to ensure implementation of department policy and to reinforce conformance of program administration and service state standards, and legal and federal requirements
  • Responsible for providing consultation and administrative support and guidance to assigned public and private children and youth social service agencies as well as services provided
  • Provided technical assistance
  • Conducted oral presentations, meetings
  • Participated with investigations of child abuse allegations
  • Accompanied circumstances of child fatalities and near fatalities
  • Assumed oversight, licensing and technique assistance responsibility for 60 group homes licensing
  • Technical assistance provided for congregate care agencies that regional offices safety plans during course of child abuse investigations as well as licensing.

Chief Administrator Director/ In Home Detention and Re-integration

Vision Quest, -Philadelphia
04.2019 - 09.2019
  • Demonstrated ability to monitor, supervise and hold accountable state, federal, licensing, contractual, accreditation and company standards including attendance, punctuality, completion of paperwork, Time keeping management, staffing patterns, boundaries, service delivery and implementation of relevant treatment goals and objectives
  • Identified, monitored and provided training for staff to ensure ongoing professional development, performance improvement and integration of policies and procedures to maintain company standards
  • Completed in a timely basis, all staff related reports/documentation (including staff actions, evaluations and staff needs) and the pertinent dissemination of all information to the necessary parties or departments
  • Monitored and approved all schedules to include program and staff time off schedule
  • Reviewed staff performance on a regular basis and provided ongoing guidance and formally documented constructive feedback regarding their job specific functions, responsibilities and competencies
  • Demonstrated ability to maintain a stable, productive and therapeutic team environment through effective communication, staff appreciation and support to preserve the employee's interest in working with VisionQuest to positively impact the lives of troubled youth
  • Demonstrated ability to build effective teams and moderate conflict to create a positive and safe environment for innovation, problem solving and collaboration
  • Developed and manages Community Relations activities through Advisory Board, community service and runaway avoidance and notification process
  • Assisted Program Management Teams in problem solving on a case by case basis
  • Participated in program improvement projects and risk assessment activities as appropriate
  • Demonstrated ability to manage and supervise day-to-day orderly operations of the total program and comprehensive service delivery including the approval of staff scheduling, coordination of youth movement, transportation, youth hygiene, and implementation of individualized youth treatment goals and objectives
  • Demonstrated ability to multitask and prioritize, program objectives, goals, and assets to achieve maximum results from available resources
  • Approves youth movement plan developed by the Director
  • Approved Center of Attention placements
  • Demonstrated ability to prepare for, evaluate and respond to emergency situations through drills, audits, daily safety checks and ongoing compliance to relevant company policies and procedures
  • Approved maintenance plan on all physical plant issues, including vehicles, equipment and buildings
  • Monitored the completion of Workers Compensation Injury reports and Modified Duty programs
  • Maintained cost effective program operations and budgetary restraint through rigorous review of staff schedule, ratios, workers compensation reporting and operating expenses
  • Monitored Payroll and operation expense versus budget
  • Demonstrated ability to achieve and maintain “Center” status in Comprehensive Centering Review for Continuous Quality Improvement
  • Developed, implemented, and monitored continuous quality improvement processes, helps facilitate and create CQI culture within all aspects of programs.
  • Developed and tracked progress of annual operations budget of $1,000,000.
  • Developed and tracked progress of annual operations budget of $1,000,000.
  • Developed and tracked progress of annual operations budget of
  • Developed and tracked progress of annual operations budget of 1,000.000.
  • Spearheaded crisis management efforts during unforeseen events, safeguarding organizational stability and preserving stakeholder confidence.
  • Created an inclusive work environment by promoting diversity in hiring practices and fostering a culture of respect among staff members.
  • Optimized resource allocation by developing and executing strategic staffing plans.
  • Led process improvement initiatives that resulted in increased productivity and streamlined workflows across various departments.
  • Negotiated favorable terms with contractors, securing high-quality services at competitive prices.
  • Coordinated facility maintenance efforts to ensure optimal working conditions for employees while adhering to safety regulations.
  • Introduced technology-based solutions that enhanced operational capabilities and simplified internal processes.
  • Championed innovative solutions to address organizational challenges, leading to improved performance metrics across multiple areas of operation.
  • Directed cross-functional teams to achieve company-wide objectives efficiently while maintaining high levels of employee satisfaction.
  • Enhanced communication among departments to foster collaboration and improve overall efficiency.
  • Oversaw financial management, budgeting, and forecasting to ensure fiscal responsibility and sustainability.
  • Improved employee retention rates through the development of comprehensive training programs.
  • Developed strong relationships with key stakeholders, ensuring organizational success and positive community engagement.
  • Managed complex projects from inception to completion, consistently delivering on time and within budget constraints.
  • Implemented cost-saving measures, resulting in a significant reduction in annual operating expenses.
  • Streamlined administrative processes by implementing efficient filing and record-keeping systems.
  • Ensured regulatory compliance across all operations, minimizing risk exposure for the organization.
  • Reduced expenses for the organization by renegotiating contracts with vendors and suppliers.
  • Conducted regular evaluations of staff performance, providing constructive feedback and tailored professional development opportunities.
  • Collaborated with department heads to establish performance benchmarks that drove continuous improvements in service delivery.
  • Maintained internal accuracy and transparency controls in accounting and bookkeeping.
  • Promoted collaborative and coordinated planning to achieve goals and objectives.
  • Partnered with business leaders to achieve financial performance, expand clients and services and foster inclusive culture for all employees.
  • Developed and tracked progress of annual operations budget of $ 1,000,000 dollars.
  • Exercised good judgment by employing contemporary management principles and supervisory practices.
  • Guided staff and provided opportunities for growth by encouraging creativity and ownership.
  • Evaluated organizational performance by gathering, analyzing and interpreting data and metrics.
  • Developed corrective action plans for potential areas of compliance vulnerability.
  • Leveraged data, implemented new technology and revised procedures to support change.
  • Conducted scheduled review and evaluation of systems and processes to maintain efficiency and proficiency across enterprise.
  • Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.
  • Collected, arranged, and input information into database system.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Gathered, organized and input information into digital database.
  • Evaluated customer needs and feedback to drive product and service improvements.
  • Generated reports detailing findings and recommendations.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Maintained database systems to track and analyze operational data.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Educated staff on organizational mission and goals to help employees achieve success.
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Frequently inspected production area to verify proper equipment operation.
  • Created and managed project plans, timelines and budgets.
  • Devised and implemented processes and procedures to streamline operations.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Observed packing operations to verify conformance to specifications.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Supported creation of detailed, technical financial models to value potential acquisition targets.

Senior Residential Director

ChildFirst Services, Inc.
01.2015 - 01.2019
  • Under the direction of the President/CEO, this position manages two regions in Berks and Philadelphia County's group home programs with 24-hour staffing and supervision guidance
  • Provided oversight, training and guidance to supervisors and staff in the group homes
  • Provided small group residences for youths referred by the county offices of Children and Youth Services and Juvenile Probation
  • One on one Counseling with the clients for interviews and evaluations on all levels of house parents, and the youth from ages 10 to 21 years old
  • Instilled regulated expectations and strict structures for youths during treatment and housing plans
  • Oversea case monitored and file maintenance and auditing for developmental goals and care plans
  • Managed a team of 18 social workers and administrators and 56 children and teens from both regions
  • Fiscally responsible for quarterly clothing allowances for 14,000/ weekly budget funds of $5,000 under the purveyors
  • Facilitate training for directors, supervisors and line staff monthly
  • Monitored youths to identify safety, coping, and well-being protocols once placement has been established in the recommended facilities
  • Facilitated visitations with birth families and siblings, along with critical resources or services through collaborative partnerships
  • Maintained full capacity enrollment and volume for residential programs through intake/admissions interviews
  • Tracked all planning, monitoring, intake, and communication goal to ensure county and funding requirements are maintained and efficiently met
  • Created, developed and maintain projects plans to that outline scope, budget, staff requirements, timelines, and outcomes for multiple initiatives
  • Strong advocate for implementation of a continuous quality improvement process using various information, including data to assess an reassess to ensure quality is the top priority.
  • Enhanced the facility''s reputation by maintaining a high standard of care and ensuring compliance with state regulations.
  • Facilitated smooth transitions for new residents by coordinating with their families, healthcare providers, and other relevant parties.
  • Streamlined operations by effectively managing staff schedules, budgets, and resources for optimal efficiency.
  • Maintained detailed records regarding resident progress towards physical, emotional, and mental wellness goals.
  • Developed strong relationships with residents and their families, resulting in increased trust and open communication channels.
  • Implemented effective conflict resolution strategies to address issues among residents or between residents and staff members promptly.
  • Enhanced the dining experience for residents by working closely with dietitians to develop nutritious meal plans that catered to individual preferences as well as dietary restrictions.
  • Assisted in the development of facility policies and procedures, ensuring that they met regulatory requirements while promoting a high standard of care for all residents.
  • Promoted a culture of continuous improvement, encouraging staff to pursue professional development opportunities and stay current on industry best practices.
  • Provided ongoing training and support to staff members, ensuring that they were well-versed in best practices for providing quality care to residents.
  • Boosted community engagement by partnering with local organizations for events, workshops, and volunteer opportunities.
  • Established open lines of communication with regulatory agencies, ensuring timely reporting of any incidents or concerns related to the facility''s operation.
  • Increased occupancy rates through targeted marketing efforts and proactive communication with potential residents and families.
  • Evaluated program effectiveness regularly; making adjustments when necessary based on feedback from both residents and staff members.
  • Ensured resident safety by implementing strict protocols for emergency situations and conducting regular drills.
  • Reduced staff turnover rates by fostering a positive work environment through team-building exercises and regular performance feedback.
  • Collaborated with healthcare professionals to create customized care plans that addressed each resident''s unique needs.
  • Achieved high levels of resident satisfaction through consistent delivery of exceptional care services, personalized attention, and genuine compassion.
  • Improved resident satisfaction by implementing new programs and activities tailored to their needs and preferences.
  • Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
  • Provided crisis management and intervention during emergency situations.
  • Enforced policies and safety standards through building and room rounds.
  • Coordinated activities and events to create safe, positive and inclusive environment.
  • Responded to student inquiries and concerns, offering support and guidance.
  • Developed, implemented and monitored residential policies and procedures.
  • Provided swift and knowledgeable emergency support in line with campus crisis protocols.
  • Monitored student behavior and responded to disciplinary issues in accordance with established policies.
  • Solved grievances and complaints by collaborating with residents.
  • Helped develop and implement programs to foster community growth and development.
  • Facilitated smooth transition of new students into residential program.
  • Mentored and coached students to foster positive relationships and encourage successful academic achievement.
  • Promoted culture of respect and understanding among students.
  • Conducted weekly meetings with students to review goals, address issues and provide support.
  • Developed and enforced safety policies and procedures to drive safety and well-being of students.
  • Supervised student employees and provided feedback on performance.

Program Manager/Foster Care -Adoption/SWAN

Women's Christian Alliance
01.2005 - 01.2015
  • Provided day care, foster care and respite services; facilitated adoptions, community-based health and welfare services for girls and boys, 12 – 18 years of age
  • One on one Counseling with the clients for interviews and evaluations
  • Served consumers and their families enrolled by the Office of Children Youth and Families (OCYF) and the Department of Health Services (DHS) in Philadelphia
  • Trained new hires on regulatory and compliance requirements, case management practices, and operational procedures
  • Consulted with case and unit managers, and profile writers on individual cases, care plans, and needs assessments
  • Foster Care billing and budget reconciliation management
  • Liaison for Work Ready Program
  • Implemented social, cultural, and developmental programs for foster/kinship care residents
  • Provided theoretical and practice methods on specific cases, service and care plans
  • Developed budgets for various grants as a part of the foster care/ adoption department and aftercare services for both dependent and delinquent children
  • Served on various statewide/local workgroups and implementing teams to improve practice and service delivery for the children and families of Pennsylvania
  • Quality Improvement Processes, Child and Family Service Reviews and Title IV-E Reviews
  • Proven ability to take charge of projects, create work plans, and implement initiatives.
  • Managed and supervised administrative and daily program operations, complying with policies and regulations.
  • Established strong relationships with key stakeholders, ensuring support for program initiatives.
  • Developed strategic plans, setting clear objectives and achievable milestones for the team.
  • Managed cross-functional teams for successful project completion within deadlines and budgets.
  • Managed multiple strategic projects with numerous sub-projects or workstreams.
  • Identified program obstacles and communicated possible impacts to team.
  • Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.
  • Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
  • Facilitated workshops and conducted one-on-one training to educate team members.
  • Coached team members on professional development opportunities, contributing to improved overall performance.
  • Ensured regulatory compliance by closely monitoring adherence to industry standards and guidelines throughout the program lifecycle.
  • Addressed and resolved technical, financial, and operational concerns by working with team members and directors.
  • Optimized resource allocation, effectively balancing priorities and managing competing demands.
  • Built teams to address project goals and objectives for multiple projects.
  • Delivered high-quality results by setting performance metrics and monitoring progress against targets.
  • Coached team members on productivity strategies to accomplish challenging goals.
  • Spearheaded innovative problem-solving techniques that addressed challenges head-on, resulting in effective resolution measures.
  • Improved program efficiency by streamlining processes and implementing time-saving solutions.
  • Championed best practices in project management, fostering a culture of continuous improvement.
  • Streamlined communication channels to facilitate efficient collaboration among team members and stakeholders.
  • Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
  • Engaged and worked alongside cross-functional stakeholders to manage strategic initiatives.
  • Increased customer satisfaction through effective communication of program goals and expectations.
  • Developed and maintained logistics workflows, procedures and reports.
  • Demonstrated strong writing and presentation skills to develop briefs, memorandums and analytical reports for clients.
  • Leveraged project management processes and tools to define and execute projects.
  • Implemented risk management strategies to mitigate potential barriers to project success.
  • Led change management efforts, supporting staff through transitions and promoting buy-in for new initiatives.
  • Implemented agile methodologies into program management processes, increasing adaptability in dynamic environments.
  • Established milestones and objectives based on input from functional areas and stakeholders.
  • Participated in vendor selection and management process for program initiatives.
  • Designed and developed programs and projects for dissemination to personnel.
  • Devised creative solutions to critical customer and user needs.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Developed detailed plans based on broad guidance and direction.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Streamlined and monitored quality programs to alleviate overdue compliance activities.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Leveraged data and analytics to make informed decisions and drive business improvements.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Controlled resources and assets for department activities to comply with industry standards and government regulations.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Bonded-Pre-Trial/Bail Acceptance

First Judicial District of Philadelphia
01.2000 - 01.2014
  • Pretrial services officers around the clock office
  • Prepare a report daily
  • Courtroom assistance to the Bail Commissioner, Public Defender, and District Attorney regarding procedures for accepting set bail for criminal arraignments
  • Conducting NCIC (National Criminal Identification Computer) research for the Philadelphia Probation Department
  • Work with the Court, Police and Prison personnel to facilitate pre-trial release of defendants arrested in Philadelphia
  • Handle cash only acceptance up to 100,000 or more
  • Consolidate the funds for balance daily.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Developed and maintained courteous and effective working relationships.

Supervisor – Foster Care Division

Volunteers of America
01.2000 - 01.2005
  • Led on and off-site foster care programming and program development initiatives for clients
  • Hired and trained qualified administrators on foster care assessments and case file organization
  • Built collaborative relationships with external leaders and organizations from Department of Human Services (DHS), Department of Public Welfare, and Defender Association of Philadelphia's Child Advocacy Unit.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Maintained compliance with company policies, objectives, and communication goals.
  • Evaluated employee performance and coached and trained to improve weak areas.
  • Achieved results by working with staff to meet established targets.
  • Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified unsafe or unhealthful workplace conditions or hazards to enforce safe work practices and procedures.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
  • Developed and implemented customer service policies to enhance satisfaction.
  • Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
  • Evaluated staff performance and provided coaching to address inefficiencies.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Frequently inspected production area to verify proper equipment operation.
  • Gathered, organized and input information into digital database.
  • Developed effective improvement plans in alignment with goals and specifications.

Supervisor – Behavioral Modification Residential/On Ground School

The Village formerly Presbyterian Children's Village
01.1991 - 01.2000
  • Demonstrated mastery in residential counseling, and therapeutic interventions for children with behavioral difficulties, and separation anxiety disorders
  • Preventative methods for high-risk children through crisis intervention, and crucial conversations techniques
  • Instructional teacher for Math and Science classes for Group Home Cottage clients
  • On-Duty Supervisor for unit, demonstrating exemplary leadership and administrative goal-setting.
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Enforced rules and regulations outlined in company manual to set forth expectations comprehensibly and consistently.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Identified operational inefficiencies and implemented corrective measures, leading to an overall increase in effectiveness.
  • Streamlined operations for increased efficiency through regular process reviews and implementing necessary changes.
  • Generated reports detailing findings and recommendations.
  • Developed effective improvement plans in alignment with goals and specifications.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.

Education

Master of Science - Counseling , Psychology

Springfield College
Springfield, MA
12.2002

Bachelor of Science - Business Administration And Management

Cheyney University of Pennsylvania
Cheyney, PA
12.1984

Skills

  • De-Escalation Techniques
  • Stress reduction techniques
  • Suicide Prevention
  • Behavior Management
  • Autism spectrum understanding
  • Patient Safety Management
  • Crisis Intervention
  • Behavioral Management

Affiliations

  • Alpha Kappa Alpha Sorority Incorporated

Timeline

Mental Health Technician LTSR Program

Jefferson Hospital Health Systems (Per Diem)
11.2023 - Current

Human Services Program Representative I

PA DHS-Office Of Children, Youth And Families
10.2022 - Current

Licensing Technician

PA DHS-Office of Children, Youth and Families
07.2020 - 10.2022

Chief Administrator Director/ In Home Detention and Re-integration

Vision Quest, -Philadelphia
04.2019 - 09.2019

Licensing Technician/Supervisor 3800 Regulations

PA DHS-Office of Children, Youth and Families
01.2019 - 01.2020

Senior Residential Director

ChildFirst Services, Inc.
01.2015 - 01.2019

Program Manager/Foster Care -Adoption/SWAN

Women's Christian Alliance
01.2005 - 01.2015

Supervisor – Foster Care Division

Volunteers of America
01.2000 - 01.2005

Bonded-Pre-Trial/Bail Acceptance

First Judicial District of Philadelphia
01.2000 - 01.2014

Supervisor – Behavioral Modification Residential/On Ground School

The Village formerly Presbyterian Children's Village
01.1991 - 01.2000

Master of Science - Counseling , Psychology

Springfield College

Bachelor of Science - Business Administration And Management

Cheyney University of Pennsylvania

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