Sharon E. Dunn

Client account manager with extensive experience in enhancing client relationships and driving portfolio growth. Proven track record in improving client retention and satisfaction through a consultative approach. Effective leader skilled in team collaboration and staff motivation, leading to increased sales and exceptional client experiences.

• Recruited and retained business and service relationships with company during challenging and time-sensitive structural changes within organization. Proactively took ownership of responsibilities outside of normal job function for team building, scheduling, and sales, assuring seamless operations and quality control.
• Achieved monthly “High Sales Award” ten out of 12 months within one fiscal year.
• Trained ~300 call center employees (scripting, shadowing, process review) to improve effectiveness of customer communication and engagement, which led to higher closed sales ratios and more successful customer vetting.
• Demonstrated record of meeting key business objectives (lead generation, sales goals, client services calls/satisfaction, client retention, client upselling).
• Implemented statewide account strategy that grew YoY revenue base by approximately 20%; expanded future business through customer satisfaction and word-of-mouth marketing.
• Increased publication sales which saved the project from being a “loss leader” to one that generated 8-10% revenue increase, annually. Also added additional publication markets that had previously never been willing to participate before.
• Sold over $5 million in real estate sales in one year utilizing analytical problem-solving, solid communication skills and outstanding negotiation to meet each client’s needs.