Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Ellanna

Nome,AK

Summary

Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service.

Overview

10
10
years of professional experience

Work History

Client Advocate

Bering Sea Women's Group
10.2023 - Current
  • Maintained positive office environment using active listening and prompt problem solving.
  • Educated patients on available wellness services and guided each through process.
  • Facilitated communication between clients and other service providers.
  • Conducted safety checks on facility and clients and maintained client confidentiality.
  • Developed and maintained accurate records of programs and services.

Cashier/Stocker/Produce Clerk/Tagger

Hanson's Carrs
06.2023 - 08.2023
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.

Teacher's Aide/Paraprofessional

Nome Elementary School
10.2019 - 10.2022
  • Assisted teachers with supervision and care of group of 17 children.
  • Graded assignments and reported individual progress to teacher.
  • Supervised students on field trips for safety and proper behavior in public settings.
  • Presented wide range of information to students using hands-on instructional techniques for effective comprehension.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Supported classroom activities, tutoring, and reviewing work.
  • Supported student learning objectives through personalized and small group assistance.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.

Housekeeper/Front Desk Clerk

Norton Sound Regional Hospital
04.2018 - 12.2018
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Used internal software to process reservations, check-ins and check-outs.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained sanitary environment, wash, dry, fold and store laundry appropriately, clean clients rooms after check out, provided bathroom/bedding essentials when needed.

Front Desk Clerk

Aurora Inn
04.2017 - 06.2018
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Collected room deposits, fees, and payments.
  • Used internal software to process reservations, check-ins and check-outs.
  • Maintained transaction security by verifying payment cards against identification.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Assisted visitors with car rental information, renting vehicles, swapping vehicles and vehicle inspection.

Food Service Worker

Nome Elementary School
08.2013 - 05.2014
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Cook and serve breakfast/lunch for approximately 300 elementary students/teachers.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.

Education

Office Administration

Alaska Job Corps
Palmer, AK
11.2016

GED -

Northwest Campus
Nome, AK
09.2011

Skills

  • Paperwork Assistance
  • Telephone Etiquette
  • Maintaining Client Records
  • Client Assistance Referrals
  • Educational Programs
  • Goal Setting
  • Client Advocacy
  • Cultural Sensitivity
  • Customer Service

Timeline

Client Advocate

Bering Sea Women's Group
10.2023 - Current

Cashier/Stocker/Produce Clerk/Tagger

Hanson's Carrs
06.2023 - 08.2023

Teacher's Aide/Paraprofessional

Nome Elementary School
10.2019 - 10.2022

Housekeeper/Front Desk Clerk

Norton Sound Regional Hospital
04.2018 - 12.2018

Front Desk Clerk

Aurora Inn
04.2017 - 06.2018

Food Service Worker

Nome Elementary School
08.2013 - 05.2014

Office Administration

Alaska Job Corps

GED -

Northwest Campus

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Sharon Ellanna