Summary
Overview
Work History
Education
Skills
Timeline
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Sharon Elliott

Cassville,MO

Summary

Serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Data Entry position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

15
15
years of professional experience

Work History

General Manager

Stripes/Sunoco
10.2010 - 12.2020
  • Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Interacted well with customers to build connections and nurture relationships.
  • Implemented operational strategies and effectively built customer and employee loyalty.

Store Manager

Tractor Supply Company
06.2006 - 10.2010
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Developed strategies for attracting new customers by analyzing demographic data and conducting targeted marketing initiatives.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Assessed local market trends to make informed decisions regarding product assortment adjustments or pricing changes based on consumer demand patterns.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.

Education

High School Diploma -

Altus High School
Altus, OK
05.1978

Skills

  • Revenue Forecasting
  • Account Management
  • Labor Cost Controls
  • Inventory Management
  • Deadline-oriented
  • Operations Management
  • Cost Reductions
  • Workflow Planning
  • Training and Development
  • Database Maintenance

Timeline

General Manager

Stripes/Sunoco
10.2010 - 12.2020

Store Manager

Tractor Supply Company
06.2006 - 10.2010

High School Diploma -

Altus High School

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