Sharon Elswick

Director of Social Services. Compassionate and patient-centric professional with extensive experience leading all key facets of case management and delivering top-notch social services across diverse sectors. Outstanding track record of excellence in overseeing Social Service activities by providing optimum care services and social support to variety of individuals with behavioral health, chronic life threatening health issues, and psychosocial challenges while ensuring full compliance with CMS guidelines and achieving HEDIS standards. Adept at developing and implementing Person centered Care Plans by utilizing SMART Goals along with optimizing Standard Operating Procedures SOPS. Prudent in conducting functional assessments to determine individual's physical, emotional, and behavioral health requirements as well as delivering person-centered service coordination and patient advocacy. Proven success in leading multidisciplinary teams, steering cross-cultural groups, and directing overall rehabilitation activities for social development of clients. Consensus-driven communicator, with problem-solving and negotiation aptitude; accustomed to thriving in fast-paced environment, forging strong relationships at all levels, and displaying growth-oriented mindset. Results-focused director with over 20 years of experience in Social Work. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission. Results-focused director with over 20 years of experience in healthcare. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission Results-focused director with over 20 years of experience in healthcare. Solid vision of institutional goals inspiring cooperation and teamwork. Self-directed work teams to expand awareness of service mission.

• Director of Social Services, Century Center for Rehabilitation and healing, 12/2023, Present, Oversee the day to day operation of the resident and family services department. Hire, supervise, and maintain departmental budget, develop and revise SOPS, complete departmental audits to ensure compliance with state and federal mandates. Administer Comprehensive assessments to determine patients physical, emotional, psycho-social and behavioral health needs. Evaluate the results of discharge screenings to identify patients who have discharge needs. Coordinates and confers daily with MD, and other interdisciplinary team members to contribute to interdisciplinary team care plan, clarify progress towards discharge plans and to identify barriers to facilitate a successful discharge. Handles difficult situations in a way that promotes positive outcomes for patients while decreasing overall risk for facility. Identify and utilizes apprpirate resources to optimize an efficient and safe discharge plan. Refer patients, families and caregivers to appropriate resources ranging from abuse, neglect, domestic violence, alcohol and substance abuse., Decreased departmental expenses by 40%, Ensure that all assessments have been completed within mandated time frames, Resolved grievances to patient's and family satisfaction, Satisfaction Survey improved from 78% satisfaction rate to 98% satisfaction rate, Readmission rates of discharge patients who return has decreased by 10% over last year
• Account Executive, Covenant Care, 05/2022, 06/2023, Successful Account Executive for a large non-profit hospice and home health agency targeting hospitals, subacute facilities, nursing facilities, assisted living facilities, physicians, and specialists. Performed intensive market analysis of potential clients, current clients, and competitors to help generate enhanced referral volume to facilitate company growth and expansion of business and profit margins. Expanded professional and community relationships while focusing on providing exceptional care and customer service patients, families, and promoting positive relationships between community competitors and partners., B2B sales experience with over 700 referrals and territory growth of 67%, Generated new business from 75 accounts in 3 different counties, Document daily sales strategies and activities, Planned and executed professional educational luncheons and in-services to enhance knowledge and services, Build relationships with other professionals and key decision makers, Quota achievement with more than 30 referrals from each segment monthly, Improved/maintained Medicare business from 50% to 75% while meeting monthly targets by negotiating with target accounts, Coordinated new admissions with clinical operations for home healthcare, hospice, memory care and private duty services, Provided assessment and consulting to determine appropriate services line to sell
• Case Manager Care Coordinator, United Health Group, Minneapolis, MN, 2010, 2020, Lead and ensure seamless delivery of premium care services for individuals across residential communities and Nursing facilities. Render experienced and optimum care to individuals suffering from chronic conditions, behavioral health issues, and physical disabilities with all aspects of person-centered case management, treatment planning and evaluation, service coordination, crisis intervention, patient advocacy, and support services. Supervise detailed evaluation of health conditions and facilitate individuals to experience healthier life with minimum care along with avoiding unnecessary hospitalizations, ER visits, and higher-level care. Conduct thorough examination to strategically assess individual needs, develop POC, and achieve individual care requirements. Oversee smooth delivery of services outlined in POC via utilization of EVV system as well as tracking client requirements. Administer day-to-day operations associated with scheduling doctor appointments, setting up needed transportation, managing DME referrals, providing behavioral health services as well as assessing community resources and need for Minor Home Modification., Accomplished individual care requirements at all levels, such as home and community based, inpatient, acute and subacute care, assisted living, CLS housing, and institutional care, Exercised exceptional leadership expertise to deliver valuable insight on chronic illness, preventative care, healthy lifestyles, and medication management, Developed and improved Standard Operating Procedures SOPS in team-oriented environment, Fostered cross-functional relationships with internal and external partners to endorse optimal health care outcomes through effective service coordination, Uncovered areas of improvement through continuous evaluation and care planning to improve health quality, Surpassed set profit and growth objectives while ensuring full compliance with State CRA and federal regulations, Utilized core management expertise to ensure on-time and efficient completion of all assigned tasks
• Social Worker and Case Manager, Livingston Regional Hospital, Livingston, TN, 2006, 2010, Conducted regular visits with physicians and render expert-level support to promote seamless discharge planning by discovering individual requirements. Oversaw all aspects of defining Admission Criteria by employing InterQual standards. Developed and deployed robust POC in accordance with member's requirements, facilitating safe discharge, and providing post-discharge care to attain high level of service quality. Led development and oversight of groups for providing positive dementia care to individuals admitted in geriatric psych unit and suffering from severe behavioral health conditions., Drove significant increase in profit by 30% via development and implementation of SOPS designed to improve performance, reduce errors, and meet CRA requirements, Spearheaded development of POC in close collaboration with PCP, specialists, members, representatives, and ICT team, Directly reported to CEO and Health Services Director to ensure smooth operational flow
• Director of Social Services, Covered Bridge Health Campus, Trilogy Health Care, 2002, 2006, Oversee development and implementation of the day-to-day administration of Social Services Department by ensuring agency operation and progress are efficient and effective. Oversaw all aspects of the of Social Service Department and contract fulfillment and compliance. Case management, counseling for individual social assessment, intervention and evaluation for individualized plan of care. Continuously strive for excellence, supervise social workers, conduct performance evaluations, coaching and maintaining Social Work Budget.
• Director of Social Services, Heritage House of Seymour, Seymour, Indiana, 1999, 2001, Responsible for