Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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SHARON EMMERT-PARKER

Lincoln City,OR

Summary

Proven to excel in high-pressure environments, I leveraged my POS system proficiency and exceptional customer service skills at Grocery Outlet Bargain Market to significantly enhance customer satisfaction. My ability to maintain cleanliness and demonstrate empathy, coupled with a track record of efficient cash handling, positions me as a valuable asset to any team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

15
15
years of professional experience

Work History

Closing Cashier

Grocery Outlet Bargain Market
09.2023 - Current
  • Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
  • Regularly exceeded company expectations for speed of service without compromising accuracy or customer satisfaction levels.
  • Took initiative in restocking shelves and maintaining up-to-date product displays contributing to an organized and visually appealing store environment.
  • Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
  • Contributed to a positive work environment by maintaining a professional demeanor and proactively addressing customer concerns.
  • Handled high-pressure situations during peak hours calmly and effectively while consistently providing excellent customer service.
  • Ensured accuracy in all transactions by meticulously following company policies and procedures regarding cash handling.
  • Utilized detailed knowledge of store layout enabling speedy resolution of queries on item locations improving overall customer experience.
  • Exhibited strong multitasking skills by simultaneously engaging with customers while managing register functions during busy periods effectively reducing wait times.
  • Improved customer satisfaction by efficiently handling transactions and answering inquiries in a timely manner.

Sales Associate

Diamonds By The Sea
08.2022 - 09.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.

Technician

Benchmark Thermal
02.2009 - 07.2011
  • Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
  • Optimized system performance thorough testing and analysis.
  • Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
  • Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
  • Performed complex mechanical alignments and equipment calibration to meet quality standards.

Education

High School Diploma -

Charles M. Russell High
Great Falls, MT
01.1977

Skills

    • Patience and Empathy
    • Cleanliness and hygiene
    • Reliability and punctuality
    • Professionalism and Courtesy
    • Cash handling expertise
      • Stress Tolerance
      • POS System proficiency
      • Customer service excellence
      • Money Handling

Additional Information

I have a long working background in many areas, which has given me in sight to many positions with different businesses and learning experiences. In the past couple of years I have returned to the work force, to keep my self busy and found enjoy working again. Prior to that I spent about 8-9 years taking care of my husband, who was a disabled Vietnam vet. I worked for Mountain People's Warehouse, Auburn Ca. ( natural food warehouse) for 5 years doing inside sales and serviced over 100 accounts in the 11 western states. I also have years of working in lumber yards, Peavey Thunderbird, Kalispell Montana, B&C Lumber and Yuba River Lumber in Grass Valley California, where I worked in the contractors office filling orders for job sites.

Timeline

Closing Cashier

Grocery Outlet Bargain Market
09.2023 - Current

Sales Associate

Diamonds By The Sea
08.2022 - 09.2023

Technician

Benchmark Thermal
02.2009 - 07.2011

High School Diploma -

Charles M. Russell High

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SHARON EMMERT-PARKER