SHARON EMMERT-PARKER
Lincoln City,OR
Summary
Proven to excel in high-pressure environments, I leveraged my POS system proficiency and exceptional customer service skills at Grocery Outlet Bargain Market to significantly enhance customer satisfaction. My ability to maintain cleanliness and demonstrate empathy, coupled with a track record of efficient cash handling, positions me as a valuable asset to any team. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Closing Cashier
Grocery Outlet Bargain Market
Lincoln City, OR
09.2023 - Current
- Maintained clean, well-organized checkout area conducive to efficient operations and enhanced customer experience.
- Regularly exceeded company expectations for speed of service without compromising accuracy or customer satisfaction levels.
- Took initiative in restocking shelves and maintaining up-to-date product displays contributing to an organized and visually appealing store environment.
- Assisted customers with various payment methods, processing returns, exchanges, credit card applications, and gift cards as needed.
- Contributed to a positive work environment by maintaining a professional demeanor and proactively addressing customer concerns.
- Handled high-pressure situations during peak hours calmly and effectively while consistently providing excellent customer service.
- Ensured accuracy in all transactions by meticulously following company policies and procedures regarding cash handling.
- Utilized detailed knowledge of store layout enabling speedy resolution of queries on item locations improving overall customer experience.
- Exhibited strong multitasking skills by simultaneously engaging with customers while managing register functions during busy periods effectively reducing wait times.
- Improved customer satisfaction by efficiently handling transactions and answering inquiries in a timely manner.
Sales Associate
Diamonds By The Sea
Lincoln City, OR
08.2022 - 09.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Engaged with customers to effectively build rapport and lasting relationships.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
Technician
Benchmark Thermal
Grass Valley, CA
02.2009 - 07.2011
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Optimized system performance thorough testing and analysis.
- Supported design tasks with 3D modeling and drawings of facilities, infrastructure and systems.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Performed complex mechanical alignments and equipment calibration to meet quality standards.
Education
High School Diploma -
Charles M. Russell High
Great Falls, MT01.1977
Skills
- Patience and Empathy
- Cleanliness and hygiene
- Reliability and punctuality
- Professionalism and Courtesy
- Cash handling expertise
- Stress Tolerance
- POS System proficiency
- Customer service excellence
- Money Handling
Additional Information
I have a long working background in many areas, which has given me in sight to many positions with different businesses and learning experiences. In the past couple of years I have returned to the work force, to keep my self busy and found enjoy working again. Prior to that I spent about 8-9 years taking care of my husband, who was a disabled Vietnam vet. I worked for Mountain People's Warehouse, Auburn Ca. ( natural food warehouse) for 5 years doing inside sales and serviced over 100 accounts in the 11 western states. I also have years of working in lumber yards, Peavey Thunderbird, Kalispell Montana, B&C Lumber and Yuba River Lumber in Grass Valley California, where I worked in the contractors office filling orders for job sites.
Timeline
Closing Cashier
Grocery Outlet Bargain Market
09.2023 - Current
Sales Associate
Diamonds By The Sea
08.2022 - 09.2023
Technician
Benchmark Thermal
02.2009 - 07.2011
High School Diploma -
Charles M. Russell High