Sharon Engel
Pasco,WA
Summary
Professional Front Desk Liaison with strong communication and organizational skills. Proven ability to manage front desk operations, coordinate schedules, and handle inquiries efficiently. Known for fostering collaborative environment, adapting to changing needs, and prioritizing results. Proficient in customer service, administrative tasks, and conflict resolution.
Overview
26
26
years of professional experience
Work History
Administrative Assistant
Pape Material Handling
01.2021 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
Purchase/Procurement Manager
Oregon Potato Company
12.2009 - 12.2021
- Coordinated with internal departments to align procurement activities with production schedules and demand forecasts.
- Managed competitive bidding processes for major contracts, ensuring transparency and fairness throughout vendor selection.
- Managed regional procurement team, ensuring alignment with company objectives and timely delivery of materials.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Clinic Front Desk Coordinator
Dr. Dan Berjak
02.1999 - 11.2009
- Streamlined front desk operations for increased efficiency and improved customer service.
- Enhanced guest satisfaction by providing efficient check-in and check-out processes
- Trained new hires on company policies, software systems, and best practices for front desk operations, leading to successful onboarding experiences.
- sCoordinated patient scheduling, check-in, check-out and payments for billing.
- Helped patients complete necessary medical forms and documentation.
- Maintained current and accurate medical records for patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Pre registration of all patient's for the next day.
Education
Associate of Arts - Accounting
Trend Business College
Eugene, OR06-1997
High School Diploma -
Mckenzie High School
Eugene, OR06-1993
Skills
- Microsoft Word
- Microsoft Excel
- Customer and client relations
- Patient Scheduling
- Deadline-oriented
- Professional and mature
- Multiple Insurance portals
Timeline
Administrative Assistant
Pape Material Handling
01.2021 - Current
Purchase/Procurement Manager
Oregon Potato Company
12.2009 - 12.2021
Clinic Front Desk Coordinator
Dr. Dan Berjak
02.1999 - 11.2009
Associate of Arts - Accounting
Trend Business College
High School Diploma -
Mckenzie High School
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