Sharon Engle
Pocatello,ID
Summary
Dynamic Pharmacy Operations Manager with extensive experience at Walgreens, excelling in workflow optimization and patient safety. Proven track record in training and mentoring staff, enhancing team performance, and driving strategic improvements. Skilled in inventory control and compliance, ensuring high standards of service delivery and customer satisfaction.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Pharmacy Operations Manager
Walgreens
09.2013 - Current
- Oversaw daily pharmacy operations, ensuring compliance with regulatory standards and company policies.
- Managed inventory control processes, optimizing stock levels and reducing waste.
- Conducted regular performance evaluations, providing feedback to support staff development and growth.
- Analyzed operational data to identify trends, driving strategic improvements in service delivery.
- Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
- Trained pharmacy interns and newly hired pharmacy technicians.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Collaborated with store manager to maintain daily operations.
- Enforced compliance with pharmacy regulations and maintained up-to-date records of all medications dispensed.
Certification
PTCB since 1999
Timeline
Pharmacy Operations Manager
Walgreens
09.2013 - Current
Skills
- Workflow optimization
- Prescription processing and filling
- Budget administration
- Training and mentoring
- Professional ethics
- Team building
- Insurance billing
- Staff training
- Inventory control
- Medicare and medicaid process
- Drug inventory management
- Policy enforcement
- Inventory and restocking
- Performance metrics
- Medication therapy management
- management
- Immunizations
- and collaboration
- Problem-solving
- Attention to detail
- Schedule management
- Excellent communication
- Critical thinking
- Verbal and written communication
- Certified in CPR/AED
- HIPAA guidelines
- Self motivation
- Teamwork and collaboration
- Customer service