Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Espey

Lithia

Summary

Dynamic professional with a proven track record at USAA Federal Savings Bank, excelling in customer satisfaction and risk management. Skilled in financial reporting and adept at building strong client relationships, I leverage organizational skills to deliver personalized banking solutions, enhancing client loyalty and driving referrals.

Professional branch manager with experience serving bank customers through various offerings. Helpful when processing transactions, opening accounts and cross-selling bank services. Team player quick to assist tellers, managers and other staff with various needs to deliver outstanding service.


Banking professional with comprehensive knowledge in financial services and client management. Provided valuable support to banking teams, ensuring seamless operations and customer satisfaction. Emphasizes collaborative efforts and adaptability to dynamic banking environments, with strong skills in financial analysis and customer service.

Overview

35
35
years of professional experience

Work History

Banking Specialist

USAA Federal Savings Bank
11.2021 - Current
  • Successfully resolved complex customer complaints, demonstrating empathy and professionalism throughout the process.
  • Maintained excellent client relations, resulting in increased referrals and repeat business.
  • Increased customer satisfaction by providing personalized banking solutions and exceptional service.
  • Managed risk effectively by conducting thorough credit assessments and adhering to established lending guidelines.

Administrative Assistant

Association Of Christian Teachers And Schools
12.2019 - 12.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.

Substitute Teacher

Kelly Staffing Services
09.2019 - 11.2019
  • Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
  • Upheld classroom routines to support student environments and maintain consistent schedules.
  • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
  • Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.

Teacher

Clarkdale Elementary School
08.2015 - 08.2019
  • Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
  • Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
  • Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
  • Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.

Office Manager

Financial Management and Investment Corp.
01.1990 - 01.2013
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Associate of Arts - Business

Meridian Community College
Meridian

High School Diploma -

Clarkdale High School
Meridian

Skills

  • Data processing
  • Effective cash handling practices
  • Branch operations
  • Financial reporting
  • Office/employee management
  • Accounts Receivable
  • Documentation review
  • Organizational skills
  • Teaching students with special needs
  • Type 75 WPM

Timeline

Banking Specialist

USAA Federal Savings Bank
11.2021 - Current

Administrative Assistant

Association Of Christian Teachers And Schools
12.2019 - 12.2021

Substitute Teacher

Kelly Staffing Services
09.2019 - 11.2019

Teacher

Clarkdale Elementary School
08.2015 - 08.2019

Office Manager

Financial Management and Investment Corp.
01.1990 - 01.2013

Associate of Arts - Business

Meridian Community College

High School Diploma -

Clarkdale High School

Similar Profiles

CREATE PROFILE