Sharon Evans-Scott
Heartland,TX
Summary
Innovative training and development specialist with demonstrated achievements at top-performing corporations, such as HomeLight, First American, Bank of America and others, adept at creating engaging learning experiences. Skilled in utilizing ADDIE and AGILE methodologies, I enhance employee performance through innovative training solutions and effective communication. Passionate about driving organizational success and fostering a culture of continuous improvement.
Overview
18
18
years of professional experience
4
4
Certifications
Work History
Owner |Training Director
Legacy Estate Enterprises
Dallas, TX
11.2022 - 11.2025
- Enhanced project management and organizational skills to optimize employee performance.
- Utilized analytical and problem-solving skills to secure new business opportunities.
- Managed financial assets to boost profit margins and promote company growth.
- Conducted training for new hires in business operations with a focus on detail.
Training Manager
HomeLight
Dallas, TX
11.2021 - 07.2022
- Created and managed comprehensive training curriculum, scripts, decks, videos, and internal wikis.
- Designed and developed training programs in classroom, virtual, webinar, and hands-on formats using Camtasia and Articulate.
- Developed role-based training content via online, classroom, and E-learning formats.
- Produced audio and video scripts for structured learning delivery through LMS.
- Collaborated with senior leadership to identify process improvement opportunities for associates.
- Crafted instructional text for effective internal and external communication to all end-users.
- Incorporated multimedia elements such as audio, video, animations, and simulations to enhance engagement.
- Utilized Learning Management Systems and multimedia tools to deliver innovative and user-friendly content.
Corporate Trainer/Department Administrator
Solidifi Title & Closing
Dallas, TX
10.2020 - 11.2021
- Facilitated onboarding training with new staff in a live online format and through webinars and e-learning modules
- Tracked completion of onboarding and annual training requirements for staff
- Translated complex workflows into performance-based learning and clear design documentation
- Utilized ADDIE and AGES methodologies to improve learning retention and business processes
- Designed and maintained learning modules, courses, quizzes and catalogs for the company’s LMS
- Conducted training needs assessments and analyzed various data to identify performance gaps
Program Manager |Technical Trainer
First American Title
Dallas, TX
11.2012 - 10.2020
- Worked closely with agent partners to ensure Agency Dept and CFPB government compliance
- Strategically collaborated with project managers and SMEs to ensure effective learning programs for agents
- Developed training programs by researching operating processes to deliver client-facing training
- Authored training materials, designing instructions, and simulated learning content
- Proven experience working in regulated, SOP-driven, or high-compliance environments
- Updated data dictionaries and maintained data correction logs; produced videos from VILT
Short Sale Negotiator | Contractor
Bank of America
Jacksonville, FL
09.2011 - 01.2012
- Cross-functional role that included gathering and processing of various loan documentation to issue clearance to close according to government special program guidelines
- Reviewed approved mortgage loans to determine conditions that must be met before closing
- Used various internal tools and systems to reach short sale approval prior to servicing assignment
- Performed quality assurance for realtor submitted guideline requirements for process change
Training & Development Administrator
Acosta Sales and Marketing
Jacksonville, FL
04.2008 - 08.2011
- Conducted Joint Application Development sessions with stakeholders during the Software Development Life Cycle to resolve issues using AGILE methodology.
- Assisted in implementing and administering proprietary LMS for 15,000+ international employees.
- Authored instructional text for project plans and software development documentation.
- Oversaw development and coordination of leadership training and system training for interns.
- Identified training needs and established continuous improvement processes, tracking and reporting on training effectiveness.
- Prepared learning modules utilizing User Acceptance Testing and component modifications.
- Designed, developed, tested, and debugged application components and objects for enhanced functionality.
Education
ITIL4 Foundations Certificate - Information Technology
PeopleCert
Dallas, TX12.2025
Bachelor of Applied Science Degree - Information Technology Management
Florida State College at Jacksonville
Jacksonville, FL05.2015
Associate Degree - Business Administration
Florida State College at Jacksonville
Jacksonville, FL12.2013
Technical Certificate - Desktop Support
Florida State College At Jacksonville
Jacksonville, FL12.2012
Skills
- MS Office Suite and Google Suite
- SharePoint and collaboration tools
- WebEx, Zoom, and GoTo Meeting
- Articulate and UPK development
- Camtasia and Snagit for media
- Audacity for audio editing
- Closing software solutions
- Impact and FAST systems
- Landtech, Qualia, and RamQuest
- ResWare and SnapClose platforms
- SoftPro and StreamLine ASP
- TitleExpress and Titlesoft management
- TrackerPro for project tracking
- Mindflash/Trakstar learning management systems
- ADDIE instructional design framework
- AGILE project management methodology
- SAM model for training development
Accomplishments
Top Performer Chairman Award, Q1-Q4 2008 - Exceeded international training support targets
Timeline
Owner |Training Director
Legacy Estate Enterprises
11.2022 - 11.2025
Training Manager
HomeLight
11.2021 - 07.2022
Corporate Trainer/Department Administrator
Solidifi Title & Closing
10.2020 - 11.2021
Program Manager |Technical Trainer
First American Title
11.2012 - 10.2020
Short Sale Negotiator | Contractor
Bank of America
09.2011 - 01.2012
Training & Development Administrator
Acosta Sales and Marketing
04.2008 - 08.2011
ITIL4 Foundations Certificate - Information Technology
PeopleCert
Bachelor of Applied Science Degree - Information Technology Management
Florida State College at Jacksonville
Associate Degree - Business Administration
Florida State College at Jacksonville
Technical Certificate - Desktop Support
Florida State College At Jacksonville
Affiliations
Volunteer, Master Gardeners Association- Kaufman, TX (2022-Present)
Professional Courses Training Awards Certifications
- Bonded and Insured Texas Notary Public
- Association for Information Technology Professionals (AITP) member
- Association for Talent Development (ATD) member
- Community Business Improvement Winner (Strategic Planning & Management)
- Chairman Award Recipient
Interpersonal Skills
- Excellent live and web-based facilitation skills
- Major strengths in planning and problem solving
- Excellent oral and written communications, interpersonal and consultative skills
- Detail-oriented and committed to a high level of accuracy and efficiency
- Highly flexible multi-tasker who prioritizes and manage multiple activities with ease and proficiency
- Strong change management player while driving results
- Working knowledge of business structures, rules and data analysis
Commissions and Memberships
- Bonded and Insured Texas Notary Public
- Association for Information Technology Professionals (AITP) member
- Association for Talent Development (ATD) member
- Community Business Improvement Winner (Strategic Planning & Management)