Sharon Falkowski
Covina,CA
Summary
Dynamic professional with extensive experience in client and patient service, including roles at Allergy, Asthma & Immunology Clinic of Colorado and Nordstrom. Proven ability to deliver extraordinary customer service and care, while excelling in phlebotomy. Adept at building strong relationships and enhancing patient and client care and comfort, consistently achieving high satisfaction levels.
Overview
33
33
years of professional experience
1
1
Certification
Work History
Elder Care Provider
Anita Beckmann and Tim Bagwell
, CO And CA
04.2004 - 09.2014
- Drove clients to doctors' appointments and social outings.
- Organized oral medications for clients following dosage and schedule requirements.
- Planned and prepared healthy meals and snacks for clients and provided assistance with eating when necessary.
- Protected patients and staff by consistently following infection control, emergency and security procedures.
- Supported individuals' desires for dignity by compassionately assisting with personal hygiene.
- Assisted elders in completing daily paperwork such as insurance forms or applications for benefits programs.
- Monitored clients' activity levels and helped prevent sedentary behavior.
- Built strong and trusting rapport with clients and loved ones.
Sales Associate
NORDSTROM
Arcadia, CA
01.2003 - 08.2009
- Conducted friendly, professional dialogue to assess customer needs.
- Organized detailed client information to support management objectives.
- Built and maintained relationships with peers and upper management to drive team success.
- Assessed customer needs to provide assistance and information on product features.
- Handled returns and exchanges according to company policies.
- Helped customers find specific products, answered questions, and offered product advice.
- Placed special orders and called other stores to find desired items.
- Organized stockroom shelves according to size, color or style.
- Ticketed, arranged and displayed merchandise to promote sales.
- Greeted customers and provided exceptional customer service.
- Recommended, selected and located merchandise based on customer desires.
- Answered incoming telephone calls to provide store, products and services information.
Sales Associate / Store Communications
Nordstroms Department Store
Lone Tree, CO
08.1996 - 12.2010
- same as above.
Medical Assistant, Front and Back Office
CHILD FIRST PEDIATRICS
Englewood, CO
01.2003 - 03.2005
- Patient care by interviewing patients to obtain medical history, chief complaints, vital signs, patient histories and preparing patients for examinations.
- Answered phones, scheduled appointments, greeted patients, ordered supplies, and communicated with pharmacies for prescription refills.
- Educated patients on healthcare topics such as nutrition and disease prevention methods.
- Conducted routine laboratory tests and sample analyses to monitor diseases.
- Conducted efficient blood draws and sample processing.
- Maintained accurate medical records through filing, charting, transcription and data entry.
- Cleaned and maintained medical equipment following procedures and standards.
- Administered medications under physician's supervision.
- Ordered medical supplies, maintained inventory logs and restocked exam rooms when needed.
- Ensured that all instruments and equipment used during exams were cleaned properly after each use according to established protocols.
- Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
- Provided assistance to medical staff in performing minor surgical procedures.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Answered phones, scheduled appointments, processed payments, managed patient flow, while greeting visitors in a professional manner.
Nanny and Household Manager
Carter, Peterson and Robinson Residence
Cherry Hills , CO
01.1997 - 06.2002
- Newborn and twin care.
- Provided a safe environment for the children through supervision and guidance of their activities.
- Ensured children's well-being and safety throughout the day.
- Engaged in after-school activities by assisting with sports practice and homework assignments.
- Engaged with children on individual basis to build positive, trusting relationships.
- Created an atmosphere of trust between myself and both the family and the kids I cared for.
- Traveled with family to help with vacation activities and childcare.
- Provided safe transportation to and from activities and events.
- Created nurturing, safe environments to promote emotional, social, and intellectual growth.
- Provided overnight care as needed, ensuring a safe and secure environment.
Medical Assistant, Front and Back Office
Allergy, Asthma & Immunology Clinic of Colorado
Englewood, USA
03.1992 - 09.1995
- Conducted high-level allergy testing at the leading allergist in the Denver metro area and beyond.
- Developed in-store marketing of products for asthma and allergy patients.
- Administered injections and carried out medication protocols as instructed.
- Phlebotomy and lab work, including the reading of patient labs.
- Participated in the annual Asthma Ski Day event in Aspen, CO.
- Adhered to HIPAA regulations regarding safeguarding confidential patient information at all times.
- Administered and collected nasal swab culture tests, conducted nasal smears, labeled, and stored laboratory specimens properly.
- Assisted physicians with patient care by taking vital signs, patient histories and preparing patients for examinations.
- Communicated with pharmacies for prescription refills on behalf of supervising physician.
- Organized charts, documents and supplies to maintain team productivity.
- Cleaned and maintained medical equipment following procedures and standards.
Territory Sales Representative
Malcolite Lighting Company
Bay Area And Inland Region, CA
01.1982 - 12.1982
- Collaborated with sales team to develop targeted sales strategies for different market segments.
- Conducted regular client visits to ensure customer satisfaction and identify additional sales opportunities.
- Conducted presentations and product demonstrations to potential clients.
- Listened to customer needs to identify and recommend best products and services.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Generated leads through cold calling, networking events, referrals.
Education
Medical Assisting - Front And Back Office
Med Help Training School
Concord, California06-1988
Skills
- Exceptional Newborn, Child and Elder Care
- Medical Assisting Front and Back Office
- Client and Patient service
- Home Management
- Excellent People Skills
- Extrordianry Customer Service
- Phlebotomy
- Sales Coordinator
- Communications and Customer Service for a Fortune 1000 Company
Affiliations
- Cooking, sewing, baking, household management, laundry, gardening, home scheduling.
Certification
- Psychology
- Nutrition
Timeline
Elder Care Provider
Anita Beckmann and Tim Bagwell
04.2004 - 09.2014
Medical Assistant, Front and Back Office
CHILD FIRST PEDIATRICS
01.2003 - 03.2005
Sales Associate
NORDSTROM
01.2003 - 08.2009
Nanny and Household Manager
Carter, Peterson and Robinson Residence
01.1997 - 06.2002
Sales Associate / Store Communications
Nordstroms Department Store
08.1996 - 12.2010
Medical Assistant, Front and Back Office
Allergy, Asthma & Immunology Clinic of Colorado
03.1992 - 09.1995
Territory Sales Representative
Malcolite Lighting Company
01.1982 - 12.1982
Medical Assisting - Front And Back Office
Med Help Training School
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