Sharon Faverty
ANDERSON,IN
Summary
Experienced professional with a strong background in medical services and insurance. Proven ability to enhance customer satisfaction through strategic problem-solving and effective communication, resulting in timely issue resolution and improved patient experiences.
Overview
32
32
years of professional experience
Work History
Medical Representative
Indiana Medicaid
08.2014 - 02.2015
- Assisted customers with inquiries regarding medical services and insurance coverage.
- Coordinated appointment scheduling to optimize provider availability and patient convenience.
- Managed high call volume with professionalism and empathy, ensuring timely resolution of customer concerns.
Medical Representative
St Vincent Patient Services
04.2010 - 06.2014
- Managed patient records using electronic health record systems to ensure data accuracy.
- Provided support for billing issues, resolving discrepancies efficiently to enhance customer satisfaction.
Broker Associate
McColly Real Estate
05.1987 - 01.2010
- Negotiated favorable terms for clients, enhancing satisfaction and fostering long-term relationships.
- Conducted market analyses to identify trends, informing strategic property listings and pricing strategies.
- Mentored junior brokers on effective sales techniques, improving overall team performance and knowledge sharing.
Collections Agent
Medical Business Office
09.1982 - 03.1987
- Managed patient account collections, ensuring timely resolution of outstanding balances.
- Developed effective communication strategies to enhance patient engagement and recovery rates.
Education
High School Diploma -
Hanover Central High School
Cedar Lake, IN05.1968
Skills
- Problem-solving
- Goal-oriented mindset
- Client relationship management
Timeline
Medical Representative
Indiana Medicaid
08.2014 - 02.2015
Medical Representative
St Vincent Patient Services
04.2010 - 06.2014
Broker Associate
McColly Real Estate
05.1987 - 01.2010
Collections Agent
Medical Business Office
09.1982 - 03.1987
High School Diploma -
Hanover Central High School