Sharon Ferraro
Bonita Springs,FL
Summary
Detail-oriented professional with extensive experience in data entry precision and electronic medical records. Proven ability to manage confidential information and ensure accurate claims processing, contributing to high levels of customer satisfaction.
Overview
34
34
years of professional experience
Work History
UMR I-III
Elevance Health
Indianapolis, Indiana
01.2008 - Current
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Recognized by management for providing exceptional customer service.
Data Entry
Kelly Services
North Haven, Connecticut
01.2007 - 12.2007
- Performed data entry tasks into electronic medical record systems.
- Followed company procedures for call handling and data entry.
- Performed data entry tasks related to admissions decisions.
- Performed data entry duties into various systems accurately.
Clerical Support Associate
The TPA/Benesight
North Haven, Connecticut
01.1999 - 03.2007
- Managed daily clerical tasks to support administrative staff and operations.
- Processed confidential documents and maintained accurate filing systems for records.
- Assisted in data entry and verification using company-specific software tools.
- Resolved customer complaints in a timely fashion.
- Performed data entry tasks with accuracy and speed.
- Compiled reports based on information gathered from electronic sources.
- Answered phone calls and emails from customers promptly.
- Verified accuracy of data entered into the system before submitting it for processing.
- Communicated with customers, employees and vendors to answer questions and address complaints.
Data Entry Clerk/Claims Processor
M.D. Health Plan
North Haven, Connecticut
09.1991 - 01.1999
- Entered patient data into electronic health records system efficiently.
- Verified accuracy of insurance information for claims processing.
- Managed confidential health information in compliance with regulations.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Followed up on pending tasks until completion.
- Identified and corrected data entry errors to prevent duplication across systems.
- Transferred data from hard copies to digital databases, organizing information in new formats.
Education
High School Diploma -
North Haven High School
North Haven, CT06-1985
Skills
- Electronic medical records
- Data entry precision
- Claims processing
- Confidential information management
- Report generation
- Customer relationship management
Timeline
UMR I-III
Elevance Health
01.2008 - Current
Data Entry
Kelly Services
01.2007 - 12.2007
Clerical Support Associate
The TPA/Benesight
01.1999 - 03.2007
Data Entry Clerk/Claims Processor
M.D. Health Plan
09.1991 - 01.1999
High School Diploma -
North Haven High School