Summary
Overview
Work History
Education
Skills
Completed University Credits (GPA 4.0)
Timeline
Generic

SHARON FINAU

Kent

Summary

Dedicated Customer Service Representative with proven ability in problem resolution and effective communication. Expertise in managing customer inquiries and ensuring satisfaction while adhering to company policies.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

Southwest Airlines
SeaTac
08.2022 - Current
  • Assisted passengers with check-in procedures and boarding processes.
  • Addressed customer inquiries regarding flight schedules and ticketing options.
  • Coordinated luggage handling and ensured proper tagging for smooth transfers.
  • Managed customer complaints and resolved issues efficiently and courteously.
  • Provided information on airline policies and procedures to enhance customer understanding.
  • Utilized reservation systems to book flights and modify existing itineraries accurately.
  • Followed company policies and procedures related to customer service operations at all times.
  • Answered inquiries regarding airline services including rates, routes, schedules, travel regulations.
  • Coordinated with ground crew personnel on arrival and departure procedures for each flight.

Education

Some College (No Degree) - Business Administration And Management

Brigham Young University
Provo, UT

Skills

  • Customer service
  • Problem resolution
  • Effective communication
  • Team collaboration
  • Time management
  • Data entry

Completed University Credits (GPA 4.0)

  • Business Application BUSPC 115 (GRADE A)
  • University Skills PC 103 (GRADE A)
  • Life Skills PC 101 (GRADE A)

Timeline

Customer Service Representative

Southwest Airlines
08.2022 - Current

Some College (No Degree) - Business Administration And Management

Brigham Young University

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