Sharon Fobroy

Work History

What’s Barking Pet Treats and Toppers

01.2024 - Current

Developed business relationships with business owners and employees
Conducted business development through strategic networking, referrals, and short-term contract negotiation
Introduced and presented a line of products tailored to customer needs, enhancing overall service satisfaction
Attended pet and family service days, introducing and giving product samples to the business's customers
Presented project updates during executive meetings to maintain transparency around progress towards key objectives while addressing any concerns raised by leadership stakeholders.
Balanced competing priorities and resource constraints to deliver optimal results within the context of project timelines and budgetary restrictions.
Improved overall project efficiency by setting clear goals, milestones, and expectations for the development team.
Negotiated contracts with vendors and service providers for cost-effective solutions that supported project requirements.
Championed a culture of innovation within the development team by encouraging experimentation with new technologies or approaches to problem solving.
Monitored product pricing and legal requirements.

Culligan Water

10.2021 - 10.2023

Led cross-functional initiatives with sales, marketing, and field service teams to deliver comprehensive water treatment solutions
Exceeded sales targets by 10% monthly, with quarterly peaks up to 45%
Conducted business development through strategic networking, referrals, and long-term contract negotiation
Developed and presented solution-based proposals tailored to customer needs, enhancing overall service satisfaction
Delivered exceptional client solutions by identifying and addressing customer pain points, developing tailored strategies, and implementing effective action plans.
Championed continuous improvement initiatives across the organization by identifying areas of opportunity for process refinement or resource optimization efforts.
Researched solutions and built creative marketing plans.
Managed complex projects from inception to completion, ensuring timely delivery within budgetary constraints while maintaining client satisfaction.
Oversaw client accounts and all services provided to customers.
Generated, pursued and converted cold leads to enhance revenue.

CROSSMARK

01.2019 - 01.2020

Managed a portfolio of 250 retail accounts, working closely with store owners to optimize product placement and promotions
Introduced new products based on market trends, increasing ROI and customer engagement
Provided demographic insights to drive targeted sales strategies and executed marketing audits to enhance in-store performance
Created sales forecasts to target daily, monthly and yearly objectives.
Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
Supported sales and reporting for large and medium-sized accounts.
Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
Developed comprehensive account plans for key customers, resulting in long-term growth and increased revenue.
Managed a diverse portfolio of retail accounts, ensuring high levels of customer satisfaction and repeat business.
Conducted regular market research and competitor analysis to stay informed of industry trends and seize new business opportunities.

Angelica Corporation

01.2016 - 01.2019

Acted as the primary liaison between clients and internal teams, ensuring service level agreements were met and exceeded
Collaborated with supply chain, finance, and customer service teams to develop cost-saving solutions for clients
Conducted client site visits, reviewed usage needs, and provided data-driven service improvements
Supervised operations staff and kept employees compliant with company policies and procedures.
Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
Analyzed and reported on key performance metrics to senior management.
Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Developed and implemented strategies to maximize customer satisfaction.
Interacted well with customers to build connections and nurture relationships.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Eldercare Alliance - Mercy Retirement & Care Center

01.2015 - 01.2016

Conducted discovery interviews with potential residents and families to assess service needs
Collaborated with cross-functional teams, including maintenance and housekeeping, to ensure smooth transitions for new residents
Maintained 90% occupancy rate and exceeded sales and growth targets by 95%, leading community outreach to promote the facility
Identified resources and opportunities to implement programming and policy, system and environmental changes.
Coordinated educational workshops that increased awareness of available resources within the community.
Streamlined processes for better resource allocation through regular evaluation of outreach programs'' effectiveness.
Improved public image of the organization by creating compelling marketing materials and social media content.

Zee Medical Services

01.2007 - 01.2015

Managed a large territory, providing comprehensive medical supplies and services while ensuring compliance with Federal and CAL OSHA/ANSI standards
Exceeded monthly sales targets by 25-40% and achieved top sales performance in the West Coast division
Worked closely with compliance, HR, and service teams to develop restocking solutions and maintain inventory levels at customer sites
Increased sales revenue by developing and implementing strategic territory plans.
Analyzed sales data to identify opportunities for improvement and implemented targeted action plans accordingly.
Set ambitious yet achievable sales targets for the territory team; provided motivation through ongoing coaching and guidance towards goal attainment.
Established strong relationships with key clients, boosting customer retention rates.
Monitored competitor activities within the territory, adjusting sales strategies as needed to maintain a competitive edge.
Provided exceptional support to existing customers, leading to increased repeat business and referrals.
Cultivated relationships with key accounts in territory and provided support to drive customer satisfaction.