SHARON CANTER
Rosenberg,TX
Summary
To gain a sales / management position in which I can utilize my selling and communication skills on a day to day basis with compassion and integrity. MAKING EVERY DAY COUNT!
Overview
8
8
years of professional experience
Work History
Hospice Care Coordinator
HCA Hospice And Family Care
Houston, TX
10.2022 - Current
- Territory consists of: South, South East, and South West Houston.
- Work with HCA Hospitals and Doctors within territory that are crucial for market development.
- Call on Independent Living Communities (IL), Assisted Living Communities (AL), Memory Care Communities (MC), Skilled Nursing Facilities (SNF).
- Translated customer needs into solution requirements using powerful value propositions and negotiation skills.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Implemented innovative business development strategies to increase customer base and expand market share.
- Established robust sales pipeline by consistently identifying, qualifying, and nurturing leads through various outreach methods.
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Maintained current knowledge of evolving changes in marketplace and always preparing for future changes within our healthcare industry.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Attended daily, weekly, and monthly sales meetings and quarterly sales trainings.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
- Aligned sales objectives with overarching company goals by collaborating closely with senior management on strategy development.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Generated revenue growth by developing and executing targeted sales strategies to expand market share.
- Identified business development challenges and customer concerns for proactive resolution.
- Built diverse and consistent sales portfolio.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Organized and detail-oriented with strong work ethic.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Worked effectively in fast-paced environments.
Hospice Community Liaison /Director of Business Development
TruCare Hospice And Palliative Services
Sugar Land, TX.
06.2021 - 08.2022
- Conducted research and analysis of market trends to determine potential opportunities for growth.
- Responded to community inquiries and concerns timely, ensuring each issue was addressed effectively.
- Networked with local organizations, leaders, and consumers, resulting in establishment of new and lasting partnerships and relationships.
- Developed and implemented marketing strategies to increase customer engagement and drive revenue.
- Created and maintained detailed reports of daily, weekly and monthly operations.
- Developed long-lasting partnerships with local leaders, management team and peers with active engagement, exemplary communication and consistent issue resolution.
- Cultivated strong relationships with customers to build loyalty and repeat business.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Self-motivated, with strong sense of personal responsibility.
- Skilled at working independently and collaboratively in a team environment.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked effectively in fast-paced environments.
- Organized and detail-oriented with strong work ethic.
- Strengthened communication skills through regular interactions with others.
Business Development Coordinator
Acura Healthcare Services
07.2018 - 08.2019
- Fostered positive work environment that encouraged open communication among team members, promoting collaboration toward achieving shared goals.
- Specialized in Hospice Care, Home Health Care, Rehabilitation and Wound Care.
- Established relationships with Independent Living Communities (IL), Assisted Living Communities (AL), Memory Care Communities (MC), Skilled Nursing Facilities (SNF), Hospitals and Physicians.
- First employee in over 20 years to obtain and implement contracts, with all services, in communities throughout Houston area.
- Established excellent rapport with key decision makers, and clinical staff to obtain referrals.
- Responsible for consents for all services.
- Provided education of services through in-service training to all new accounts.
- Ability to target, address and implement plan of service to all clients.
Business Development / Area Manager
Gulf Coast Hospice Of Houston
10.2015 - 06.2018
- Research, cold call, and update information on potential referral sources.
- Marketing to Independent Living Communities (IL), Assisted Living Communities (AL), Memory Care Communities (MC), and Skilled Nursing Facilities (SNF).
- Handled all consents.
- Followed up with referral sources, and families to ensure care needs are met.
- Exceptional communication skills and building relationships with diverse populous.
Education
Business / Marketing
University of Arkansas At Little Rock
Little Rock, ARSkills
- Relationship Building
- Multitasking and Organization
- Negotiation
- Work Planning and Prioritization
- Professional Networking
- Customer Service
- Decision-Making
- Coaching and Mentoring
- Team Leadership
- Handling Complaints
- Goal Setting
- Strategic Planning
- Business Development
- Motivational Leadership
- Program Development
Timeline
Hospice Care Coordinator
HCA Hospice And Family Care
10.2022 - Current
Hospice Community Liaison /Director of Business Development
TruCare Hospice And Palliative Services
06.2021 - 08.2022
Business Development Coordinator
Acura Healthcare Services
07.2018 - 08.2019
Business Development / Area Manager
Gulf Coast Hospice Of Houston
10.2015 - 06.2018
Business / Marketing
University of Arkansas At Little Rock
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