Sharon Fortune
Lansdowne,PA
Summary
Hardworking Manager knowledgeable about running high-quality department for facilities. Adept at ordering and training team members.
Successful at keeping operations running smoothly, maintaining costs and improving . Bringing expertise in clients and staff safety, good communication skills and an adaptable approach to solving routine and complex issues.
Overview
26
26
years of professional experience
Work History
Dietary Supervisor
Kirkbride Center
Philadelphia, PA
03.2008 - Current
- Monitored production to check safety, standardized production and appropriate portioning.
- Visited with residents to inquire about satisfaction, quality and personal preferences.
- Consulted with dietitians to plan menus appropriate for patient needs.
- Interviewed, hired and trained dietary personnel to provide optimal service.
- Monitored food preparation, production and plating for quality control.
- Disciplined and motivated staff to achieve challenging objectives in fast-paced culinary environments.
- Managing Payroll,Billing & Placing Orders
- Evaluating staff Performance
- Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
- Set and oversaw weekly and special event menu plans.
- Scheduling needs to successfully create long-term schedules for daily shifts and 25 employees.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Carried out day-day-day duties accurately and efficiently.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Housekeeping Manager
Arthur Jackson
Philadelphia, PA
07.2003 - 02.2008
- Managed staff of housekeepers.
- Communicated repair needs to maintenance staff.
- Placed orders for housekeeping supplies and guest toiletries.
- Managed team productivity and workflow to exceed quality standards.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Evaluated employee performance and developed improvement plans.
- Trained and mentored all new personnel to maximize quality of service and performance.
- Worked with front desk to respond promptly to all guest requests.
- Completed schedules, shift reports and other business documentation.
- Maintained controls over expenses and inventory for optimal budget tracking.
- Utilized chemicals and cleaning equipment in accordance with safety protocols and proper operating standards.
- Managed Scheduling , Payroll & Inventory
- Overseeing staff cleaning Condos to be move in ready
- Helping staff clean offices if needed
Energy Representative
CPCC
Philadelphia, PA
04.2001 - 07.2003
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Promoted high level of customer satisfaction using strong relationship-building skills, consistent follow-up and prompt issue resolution.
- Connected customers with services based on individual needs and vendor capabilities.
- Filling out & Filing Liheap, Crisis & Weatherization Application.
- Receptionist, Helping Senior fill out paperwork.
- Assist with monthly housing reports.
- Answering muli-line phone & transferring calls.
Cashier
Kmart
Philadelphia, PA
04.1999 - 05.2001
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Answered questions about store policies and addressed customer concerns.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Collected and authorized payments of guests.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Checked identification for proof-of-age for alcohol and tobacco sales.
- Maintained current knowledge of store promotions and highlighted sales to customers.
- Used POS system to enter orders, process payments and issue receipts.
Receptionist
Dr. Umeh Office
Philadelphia, PA
01.1998 - 05.2001
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Confirmed appointments, communicated with clients and updated client records.
- Answered central telephone system and directed calls accordingly.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Corresponded with clients through email, telephone or postal mail.
- Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.
Education
High School Diploma -
West Philadelphia High School
Philadelphia, PASkills
- Dietary Recommendations
- Employee Performance Evaluations
- Timesheet Organization
- Front of House Management
- Work Schedule Creation
- Food Allergies
- Orientation and Onboarding
- Disciplinary Action
- Payroll Preparation
- Delegating Assignments and Tasks
- Staff Scheduling
Timeline
Dietary Supervisor
Kirkbride Center
03.2008 - Current
Housekeeping Manager
Arthur Jackson
07.2003 - 02.2008
Energy Representative
CPCC
04.2001 - 07.2003
Cashier
Kmart
04.1999 - 05.2001
Receptionist
Dr. Umeh Office
01.1998 - 05.2001
High School Diploma -
West Philadelphia High School
Similar Profiles
Ahmir WilliamsAhmir Williams
Behavioral Health Technician at Kirkbride CenterBehavioral Health Technician at Kirkbride Center
Marie LewisMarie Lewis
Certified Recovery Specialist at Kirkbride CenterCertified Recovery Specialist at Kirkbride Center
Mercedes TeasleyMercedes Teasley
Behavioral Health Technician at Kirkbride CenterBehavioral Health Technician at Kirkbride Center