Sharon Foster
Port Jervis,NY
Summary
EXECUTIVE /ADMINISTRATIVE ASSISTANT
Versatile professional adept at managing multiple projects, providing exceptional customer support, and streamlining office operations for major productivity gains. Expert in building client/vendor relationships, databases, and optimizing billing processes. Committed to strengthening interdepartmental/external departmental collaboration, and promoting high documentation standards. Expertise in Microsoft Word, Excel, PowerPoint Proven track record of excellence. Adept at managing multiple projects, providing exceptional client support and collaborating with diverse stakeholders Exceptional written and oral communication skills.
Overview
15
15
years of professional experience
Work History
Community Coordinator
NYC-HRA
NY, NY
03.2020 - 12.2021
- Pleasantly welcomed staff, community leaders and guests.
- Identified patterns and trends that resulted in undesirable outcomes or compromised program compliance and developed corrective action plans.
- Helped with collection and analysis of data for preparation of progress reports.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Oversaw staff development through in-depth trainings, workshops, seminars and other learning opportunities.
- Worked with senior case managers to coordinate team development activities and trainings.
- Referred families to shelters, legal resources and educational programs.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
Clerical Assistant
NYC - HRA
NY, NY
12.2018 - 03.2020
- High volume of client processing - remote - Cash Assistance
- Maintained control of subordinates activities by observation, reviewing reports, holding conferences, comparing work completed
- Provided technical assistance/training to staff in implementation of community development programs by analyzing management problems, interpreting policies and procedures to enhance work performance of staff
- Provided clerical support, addressing routine and special requirements.
- Managed over 200 calls per day
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Maintained organized files and stocked supplies to support team needs and maximize performance.
- Composed sensitive, confidential reports and documentation.
Enrollment Operations Assistant
Columbia University
Morningside, NY
01.2017 - 07.2017
- High volume admissions processing over 2000 applications
- Offered high volume of support to the Admissions team
- Facilitated depletion of backlog of application processing
- Key Accomplishments:
- Assisted in managing inflow of high quantity of applications with diverse range of application criteria using multiple application management system tools to ensure efficiency and accuracy at all points along application timeline primarily for MS Degree, Post-baccalaureate Studies and Pre-Graduate Certificate Program populations
- Assisted with overseeing various application management systems and interaction between them, being sure to alert appropriate staff members of potential issues as well as opportunities for improvement
- Ensured that applications move through workflow properly in Electronic Document Management (EDM) System (currently OnBase).
- Gathered, organized and modeled data to assist management in making key decisions.
Executive/Administrative Assistant to the Director
Mercy College
Dobbs Ferry, NY
01.2005 - 03.2016
- Offered dedicated support to Program Director, Faculty, Guest Lecturers, Adjunct lecturers, and Staff, conducted research, crafted presentation materials, and collaborated with multiple departments in improving overall quality and efficiency of the Physician Assistant Program
- Communicated regularly with applicants, vendors, and contractors, scheduling meetings and addressing concerns
- Updated Enrollment database and MS Outlook contacts
- Processed state/professional registrations
- Championed top-tier documentation standards, and developed entry fee proposals, faculty/guest lecturers/adjunct lecturers and staff contracts, and other essentials within aggressive timeframes
- Prepared expense reports, conducted reconciliations, and resolved discrepancies
- Excelled within a demanding environment, successfully balancing staff and students’ needs, and utilizing technical skills spanning Microsoft Office Suite, FLAC, EPAF, Banner, and Argos
- Key Accomplishments:
- Supported Program Director in maintaining schedule, proofreading documentation, and executing special projects
- Overhauled major aspects of the Physician Assistant Program such as implementing user-friendly enrollment system, ensuring proper advisement, counseling and registration for incoming students
- Initiatives greatly increased enrollment rates
- Bolstered efficiency through organizing records and maintained extensive applicants databases
- Fostered Physician Assistant Program’s success through marketing, assisting in developing standards for course materials, and implementing specialized filing systems for accreditation purposes
- Successful assisted in the graduation of 15 classes of Physician Assistant Students averaging 60 students per class
- Expedited project completion through crafting templates and tailored documents using Microsoft Office Suite
- Supported Program Director in maintaining schedule, proofreading documentation, and executing special projects
- Increased efficiency through producing office standard documents for invoices, contracts, company letterhead, and business cards
- Offered dedicated service to applicants/vendors, and continually identified new opportunities
- Recognized for financial acumen, successfully managing AP/AR, invoicing, and vendor accounts, conducting due diligence and reconciliations, student recommendations and creating targeted enrollment reports
- Praised for in-depth industry knowledge, outstanding communication skills, database management expertise, multi-tasking abilities and timely issue resolution.
- Planned and coordinated internal meetings, off-site events and team-building exercises by selecting vendors and venues, managing budgets and developing event plans.
- Resolved administrative problems by coordinating preparation of reports, analyzing data and identifying solutions.
Education
Master of Science - Human Resource Management
Mercy College
Dobbs Ferry, NY05.2014
Bachelor of Arts - Organizational Management, Minor in Psychology
Mercy College
Dobbs Ferry, NY05.2008
Skills
- Microsoft Office
- Multitasking and Prioritization
- Calendar Management
- Meetings
- Plan Activities
- Administrative Support
- Travel Administration
- Multi-Line Phone Proficiency
- Internal Communications
- Excellent Communication
- Collaboration Skills
- Social Media Knowledge
Affiliations
Delta Mu Delta (Honors student)
NYC Civil Service Exams
Clerical Assistant
Timeline
Community Coordinator
NYC-HRA
03.2020 - 12.2021
Clerical Assistant
NYC - HRA
12.2018 - 03.2020
Enrollment Operations Assistant
Columbia University
01.2017 - 07.2017
Executive/Administrative Assistant to the Director
Mercy College
01.2005 - 03.2016
Master of Science - Human Resource Management
Mercy College
Bachelor of Arts - Organizational Management, Minor in Psychology
Mercy College
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