Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Alicia "Sharon" Foster

Kannapolis,NC

Summary

Dynamic professional with a proven track record at Edward Jones in enhancing client relationships and streamlining operations. Excelled in account management and effective communication, achieving significant client satisfaction. Skilled in data entry and customer relationship management, adept at identifying opportunities to foster growth and healthy, professional relationships with clients.

Overview

12
12
years of professional experience

Work History

Personal Banker

First Bancorp
Kannapolis, NC
12.2023 - Current

Personal bankers maintain and manage customer accounts, analyze financial statements, and track customer inflows and outflows. We also help resolve disputes and customer complaints, and refer customers to other financial specialists when needed. Providing individualized service to customers and building long-term relationships with them is the personal part of being a personal banker. We occasionally perform data entry and other administrative tasks on an ongoing basis.

Branch Office Administrator

Edward Jones
China Grove, NC
02.2017 - 08.2023

Client Relationships: The BOA is typically the voice clients hear when they call on the phone and the first face they see when they walk in the door. We're often the first to hear of major life events, such as weddings, family loss and births, new jobs and retirement plans. When clients have questions, the financial advisor depends on the BOA to be accessible, personable, and offer a timely response.

Business Development: Based on the branch team’s established processes, the BOA updates prospect and client data records, executes direct mail programs, assists with planning seminars, and makes follow-up phone calls to set or confirm appointments. The BOA also helps the financial advisor deepen existing client relationships by preparing reports for scheduled appointments and scheduling systematic contact activities.

Esthetician

Merle Norman Cosmetics
02.2016 - 04.2017

A Merle Norman Esthetician is responsible for providing professional skincare treatments, including customized facials, using Merle Norman products, while also offering expert makeup application and consultations to clients, aiming to educate them on proper skincare routines and promote product sales within a retail setting.

Responsibilities include: Skincare Treatments, Makeup Application, Client Consultations, Product knowledge and sales, Retail Operations, Customer Service, and Skin Analysis.

Program Coordinator

Trump National Golf Club Charlotte
08.2012 - 08.2015

-Developed and implemented age-appropriate activity plans to promote learning and engagement in a variety of settings.
-Led small and large group activities, ensuring all children were actively participating and feeling included.
-Maintained a safe and supervised environment by enforcing rules and addressing potential hazards promptly.
-Collaborated with other staff to plan and execute special events and themed activities.
-Effectively communicated with parents regarding children's progress and addressing any concerns.
-Demonstrated strong ability to manage challenging behaviors and promote positive social interactions among children.

Education

Certified Esthetician -

RCCC
01.2009

High School -

South Rowan High School
China Grove, NC
01.2006

Associate of Arts -

Rowan Cabarrus Community College

Skills

  • Written Comprehension
  • Oral Expression
  • Active Listening
  • Customer relationship management
  • Client onboarding
  • Data entry
  • Account management
  • Effective communication
  • Team collaboration
  • Opportunity identification

Affiliations

  • Performing- singing, acting, dancing through local theatre companies such as Lee Street Theatre, Piedmont Players, and Davidson Community Players

Timeline

Personal Banker

First Bancorp
12.2023 - Current

Branch Office Administrator

Edward Jones
02.2017 - 08.2023

Esthetician

Merle Norman Cosmetics
02.2016 - 04.2017

Program Coordinator

Trump National Golf Club Charlotte
08.2012 - 08.2015

Certified Esthetician -

RCCC

High School -

South Rowan High School

Associate of Arts -

Rowan Cabarrus Community College
Alicia "Sharon" Foster