Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Sharon Garcia

Charlotte,NC

Summary

Senior Revenue Operations Analyst with advanced analytical skills and a track record of identifying complex issues, collecting information, and developing practical solutions to problems. Over 7 years of experience managing customer activity, addressing technical issues, and maintaining system operations.

Skillfully assessed operational procedures, providing hands-on experience analyzing and investigating complex issues while maintaining strict compliance. Self-motivated with a desire to automate & drive change.

Overview

7
7
years of professional experience

Work History

Senior Revenue Operations Analyst

Databricks
12.2022 - Current
  • Analyze complex contracts and completed orders for completeness, accuracy, and compliance with bookings and revenue recognition guidelines.
  • Perform Multi-Cloud month-end accounting and reporting operations activities by analyzing usage across multiple clouds.
  • Partner with Sales, Deal Desk, Revenue, IT & Legal to become SME in OTC procedures and policies while initiating process enhancement and automation.
  • Manage multiple projects simultaneously, delivering results within tight deadlines while maintaining high-quality standards.
  • Designed month-end close usage & billing reconciliation for Multi-Cloud & PVC in Metronome by giving IT requirements with SOX compliance understanding.
  • Contributed to the successful launch of the Metronome billing system through rigorous UAT and data quality checks.
  • Develop custom Salesforce reports & dashboards regarding team metrics for management review.
  • Identified inefficiencies in current systems by leveraging Salesforce reports, created a problem statement document & gathered cross-functional teams to resolve which resulted in increased time-savings & fewer manual touchpoints.
  • Mentor Genpact team in order entry & usage cases.

Lead Senior Revenue Operations Analyst

RingCentral Inc.
11.2018 - 12.2022
  • Gathered data from multiple systems and presented comprehensive research to both internal and external executives using advanced-level Excel skills.
  • Mentored +20 Senior Analysts within & outside the U.S.
  • Spearheaded training for the finance team, serving as a system and process expert, and effectively disseminating knowledge to various teams.
  • Provided crucial assistance to executive managers in conducting internal risk control procedures to guarantee SOX compliance, gathering and assessing data for special strategic projects.
  • Methodically reviewed contracts and cross-checked them against billing to guarantee absolute accuracy.
  • Took charge of creating and managing dashboards in Salesforce to propel improvement and efficiency across the revenue operations and billing team.
  • Actively contributed to systems, policy, and process improvement initiatives through UAT to elevate digital service offerings for customers.
  • Performed month-end close responsibilities and financial analysis reporting accurately as assigned and in compliance with internal controls.
  • Collaborated closely with the Sales, Customer Success Team, Deals Desk, and Collections to ensure uniformity in data entry according to company procedures.

Equipment Revenue Analyst

Toshiba Business Solutions
01.2017 - 11.2018
  • Responsible for the billing, accounting, expediting credit applications for clients, leasing, and funding of contracts while providing leasing support to sales executives and management.
  • Reviewed contracts & legal documentation for compliance and eligibility for approved bank policy.
  • Managed major accounts and coordinated lease expirations while ensuring all legal standards were met by performing buyout calculations.
  • Interpreted data and made recommendations on business credit approval/denial
  • Trained all new employees as the team lead while having nearly 100% error-free analysis.

Education

Associate of Arts - Business

Central Piedmont Community College
01.2013

Skills

    Salesforce

    Project Management

    NetSuite

    Oracle Financials

    Tableau

    SaaS knowledge

    Microsoft Excel

    System Testing

    Reporting skills

    Workflow Optimization

    Operational Efficiency

    Data Analysis

Accomplishments

    2024 - Metronome Billing & Rating System successful Go-Live

    2023 - Completed milestone 1 of SFDC Case Project

    2022 - Spearheaded Enablement & Training program for the entire finance department working with cross-functional teams at RingCentral

    2021- Promoted to Lead Senior Finance Operations Analyst all while building a team of 20 Senior Analysts at RingCentral

    2020 - Surpassed company quarter goal by obtaining $180 mil in revenue at RingCentral

    2018 - 100% error-free SOX audit at RingCentral

    2018 - Successfully trained & developed team of 12 Junior Analysts at RingCentral

Timeline

Senior Revenue Operations Analyst

Databricks
12.2022 - Current

Lead Senior Revenue Operations Analyst

RingCentral Inc.
11.2018 - 12.2022

Equipment Revenue Analyst

Toshiba Business Solutions
01.2017 - 11.2018

Associate of Arts - Business

Central Piedmont Community College

Similar Profiles

CREATE PROFILE
Sharon Garcia