Sharon George
Customer Service Representative
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
31
31
years of professional experience
1
1
Certificate
Work History
Lead Chef /Senior Customer Service Manager
Aramark - MTSU
02.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Culinary Service Director /Lead Customer Service Representative
Traditions of Smyrna
07.2023 - 10.2023
- Manage/supervise all aspects of day to day operations for up to 150 residents in a commercial kitchen and off site bistro.
- Managed 6 cooks, 10 dietary aides, hiring and all HR responsibilities. Ordering and inventory of food purchasing and menu scheduling.
- Relief cook and administrative duties as they pertain to the nursing home daily food service operations.
Dietary Manager /Lead Chef /Operations Manager
Pollak Innovative Management Solutions
12.2022 - 07.2023
- Manage/supervise all aspects of day to day operations for up to 100 residents in a commercial kitchen and off site bistro.
- Manage 5 cooks, 6 dietary aides, hiring and HR responsibilities.
- Ordering and inventory of food purchasing and menu scheduling.
- Relief cook and administrative duties as they pertain to the nursing home daily food service operations.
Cook
AHC Northside – Murfreesboro, TN
03.2022 - 12.2022
- Cook and dietary aide for 70 patient nursing home.
DSP – Direct Support Personnel
DD Homes Network
01.2020 - 08.2021
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided compassionate and patient-focused care to cultivate well-being.
- Assisted with daily living activities, running errands, and household chores.
Pathgroup - Payment Poster/Associate
Global Insight - Nashville, TN
08.2019 - 10.2020
- Posting insurance and patient payments from banking lock boxes
- Balancing account
Patient Account Rep
Journey Pure - Murfreesboro, TN
10.2019 - 01.2020
- Medicare and Managed Care billing for 13 treatment facilities
- Working an average of 60 accounts per day
- Updated ICD-10 codes and resubmission of claims
- Insurance verification, eligibility, retro-authorizations, appeals, collections, redeterminations
Revenue Cycle Rep
UT Health Pittsburg - Pittsburg, TX
04.2018 - 05.2019
- Medicare and Medicare Managed Care billing for 5 hospitals
- Working an average of 105 accounts per day
- Updated ICD-10 codes and resubmission of claims
- Insurance verification, eligibility, retro-authorizations, appeals, collections, redeterminations
Shelter Advocate
Safe-T Crisis Center – Mt. Pleasant, TX
09.2017 - 05.2018
- House supervisor/advocate for up to 39 clients and their children
- Professional Chef
- Domestic Violence interventions, advocacy and intake and drug screening
Logistics Manager
Southern Winds Manor – Pittsburg, TX
07.2017 - 03.2018
- Handicap and Special needs transport
- Patient Advocate
Medical Billing Specialist
Diagnostic Clinics of Longview
01.2017 - 06.2017
- BCBS commercial billing, performed all duties associated with the follow-up billing process
- Collections, appeals, coding and customer service
- Conducted insurance verification, eligibility, retro-authorizations, appeals, Medicaid TAR's
Registrar III
Baycare Healthcare – St. Petersburg, FL
07.2014 - 11.2015
- Supervised a staff of nine supporting pre-registration, authorization, collections, hired, trained, HR support and patient access services for all outpatient services in the hospital setting
- Hired, trained and performed all HR support of staff provided up to 200 outpatient registrations per day
- Knowledgeable of benefits, covered services, billing and reimbursement procedures of all payer types
- Knowledgeable of the legal aspects of collection procedures, ICD-9/10 codes, CPT codes, UB92 and CMS 1500 billing, medical terminology, JCAHO, Title I & II, and PSDA and HIPPA laws
- Experienced and knowledgeable of multiple online patient EMR, accounting and registrations systems with the emphasis on IDX hospital systems
Practice Manager
Suncoast Medical Center – St. Petersburg, FL
07.2014 - 11.2015
- Office manager for 5 Cardiologist with a staff of 11 and physician credentialing
- Overseen all aspects of operations and daily functions supporting process improvements
- Hired, trained and performed all HR support functions and implementing process improvements
- Obtained and calculated all monthly reports in support of department budgets, support of all department inventory, supplies and equipment repairs according to annual budget cost requirements
Managed Care Specialist
DACCO – Tampa, FL
10.2010 - 05.2013
- Established and implemented Utilization's Review, authorization and continued authorization for residential inpatient services for commercial insurance directly working with the CFO
- Pre-registration, registration, insurance eligibility and verification
- All billing and billing support for all commercial and Medicaid insurance processing, collections, appeals, customer service and follow-up for over 250 patient accounts per month
- Billing over $250k in revenue via commercial and Medicaid insurance accounts
- Advocate and support for Veterans services within the community
Patient Access Service Coordinator
Bayfront Hospital
04.2010 - 10.2010
- Supervised registration staff of 15 in ER Trauma Center
- Insurance eligibility, verification, pre-authorization and collections
Utilization Review Specialist
ATI – Clearwater, FL
03.2008 - 03.2010
- Established and implemented Utilization Review, authorization and continued authorization for residential inpatient services for commercial insurance
Supervisor Patient Access Service Sharp Outpatient Pavilion
Sharp Healthcare – San Diego, CA
01.1995 - 01.2006
- Established, opened, hired and trained a staff of 23 in support of 8 outpatient departments.
- Pre-registration, authorization and registration and collections for over 400 outpatient accounts per day
- Obtained and calculated all monthly reports in support of department budgets, support of all department inventory, supplies and equipment repairs according to annual budget cost requirements in support of a full revenue cycle.
Education
High School Diploma -
10-2009
Skills
Team supervision
Accomplishments
- Supervised team of 23 staff members.
- Collaborated with team in the development and training of patient financial services, culinary arts and logistics.
- Achieved 80% improvement in patient demographics by introducing IDX software for registration, scheduling and billing practice, increasing the monthly A/R revenue by 80%.
Certification
CNA, Logistics, Administrative Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Lead Chef /Senior Customer Service Manager - Aramark - MTSU
02.2024 - Current
Culinary Service Director /Lead Customer Service Representative - Traditions of Smyrna
07.2023 - 10.2023
Dietary Manager /Lead Chef /Operations Manager - Pollak Innovative Management Solutions
12.2022 - 07.2023
Cook - AHC Northside – Murfreesboro, TN
03.2022 - 12.2022
DSP – Direct Support Personnel - DD Homes Network
01.2020 - 08.2021
Patient Account Rep - Journey Pure - Murfreesboro, TN
10.2019 - 01.2020
Pathgroup - Payment Poster/Associate - Global Insight - Nashville, TN
08.2019 - 10.2020
Revenue Cycle Rep - UT Health Pittsburg - Pittsburg, TX
04.2018 - 05.2019
Shelter Advocate - Safe-T Crisis Center – Mt. Pleasant, TX
09.2017 - 05.2018
Logistics Manager - Southern Winds Manor – Pittsburg, TX
07.2017 - 03.2018
Medical Billing Specialist - Diagnostic Clinics of Longview
01.2017 - 06.2017
Registrar III - Baycare Healthcare – St. Petersburg, FL
07.2014 - 11.2015
Practice Manager - Suncoast Medical Center – St. Petersburg, FL
07.2014 - 11.2015
Managed Care Specialist - DACCO – Tampa, FL
10.2010 - 05.2013
Patient Access Service Coordinator - Bayfront Hospital
04.2010 - 10.2010
Utilization Review Specialist - ATI – Clearwater, FL
03.2008 - 03.2010
Supervisor Patient Access Service Sharp Outpatient Pavilion - Sharp Healthcare – San Diego, CA
01.1995 - 01.2006
Continental Academy - High School Diploma,