Sharon George

Work History

Lead Chef /Senior Customer Service Manager

Aramark - MTSU

02.2024 - Current

Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Responded to customer requests for products, services, and company information.

Culinary Service Director /Lead Customer Service Representative

Traditions of Smyrna

07.2023 - 10.2023

Manage/supervise all aspects of day to day operations for up to 150 residents in a commercial kitchen and off site bistro.
Managed 6 cooks, 10 dietary aides, hiring and all HR responsibilities. Ordering and inventory of food purchasing and menu scheduling.
Relief cook and administrative duties as they pertain to the nursing home daily food service operations.

Dietary Manager /Lead Chef /Operations Manager

Pollak Innovative Management Solutions

12.2022 - 07.2023

Manage/supervise all aspects of day to day operations for up to 100 residents in a commercial kitchen and off site bistro.
Manage 5 cooks, 6 dietary aides, hiring and HR responsibilities.
Ordering and inventory of food purchasing and menu scheduling.
Relief cook and administrative duties as they pertain to the nursing home daily food service operations.

Cook

AHC Northside – Murfreesboro, TN

03.2022 - 12.2022

Cook and dietary aide for 70 patient nursing home.

DSP – Direct Support Personnel

DD Homes Network

01.2020 - 08.2021

Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
Provided compassionate and patient-focused care to cultivate well-being.
Assisted with daily living activities, running errands, and household chores.

Pathgroup - Payment Poster/Associate

Global Insight - Nashville, TN

08.2019 - 10.2020

Posting insurance and patient payments from banking lock boxes
Balancing account

Patient Account Rep

Journey Pure - Murfreesboro, TN

10.2019 - 01.2020

Medicare and Managed Care billing for 13 treatment facilities
Working an average of 60 accounts per day
Updated ICD-10 codes and resubmission of claims
Insurance verification, eligibility, retro-authorizations, appeals, collections, redeterminations

Revenue Cycle Rep

UT Health Pittsburg - Pittsburg, TX

04.2018 - 05.2019

Medicare and Medicare Managed Care billing for 5 hospitals
Working an average of 105 accounts per day
Updated ICD-10 codes and resubmission of claims
Insurance verification, eligibility, retro-authorizations, appeals, collections, redeterminations

Shelter Advocate

Safe-T Crisis Center – Mt. Pleasant, TX

09.2017 - 05.2018

House supervisor/advocate for up to 39 clients and their children
Professional Chef
Domestic Violence interventions, advocacy and intake and drug screening

Logistics Manager

Southern Winds Manor – Pittsburg, TX

07.2017 - 03.2018

Handicap and Special needs transport
Patient Advocate

Medical Billing Specialist

Diagnostic Clinics of Longview

01.2017 - 06.2017

BCBS commercial billing, performed all duties associated with the follow-up billing process
Collections, appeals, coding and customer service
Conducted insurance verification, eligibility, retro-authorizations, appeals, Medicaid TAR's

Registrar III

Baycare Healthcare – St. Petersburg, FL

07.2014 - 11.2015

Supervised a staff of nine supporting pre-registration, authorization, collections, hired, trained, HR support and patient access services for all outpatient services in the hospital setting
Hired, trained and performed all HR support of staff provided up to 200 outpatient registrations per day
Knowledgeable of benefits, covered services, billing and reimbursement procedures of all payer types
Knowledgeable of the legal aspects of collection procedures, ICD-9/10 codes, CPT codes, UB92 and CMS 1500 billing, medical terminology, JCAHO, Title I & II, and PSDA and HIPPA laws
Experienced and knowledgeable of multiple online patient EMR, accounting and registrations systems with the emphasis on IDX hospital systems

Practice Manager

Suncoast Medical Center – St. Petersburg, FL

07.2014 - 11.2015

Office manager for 5 Cardiologist with a staff of 11 and physician credentialing
Overseen all aspects of operations and daily functions supporting process improvements
Hired, trained and performed all HR support functions and implementing process improvements
Obtained and calculated all monthly reports in support of department budgets, support of all department inventory, supplies and equipment repairs according to annual budget cost requirements

Managed Care Specialist

DACCO – Tampa, FL

10.2010 - 05.2013

Established and implemented Utilization's Review, authorization and continued authorization for residential inpatient services for commercial insurance directly working with the CFO
Pre-registration, registration, insurance eligibility and verification
All billing and billing support for all commercial and Medicaid insurance processing, collections, appeals, customer service and follow-up for over 250 patient accounts per month
Billing over $250k in revenue via commercial and Medicaid insurance accounts
Advocate and support for Veterans services within the community

Patient Access Service Coordinator

Bayfront Hospital

04.2010 - 10.2010

Supervised registration staff of 15 in ER Trauma Center
Insurance eligibility, verification, pre-authorization and collections

Utilization Review Specialist

ATI – Clearwater, FL

03.2008 - 03.2010

Established and implemented Utilization Review, authorization and continued authorization for residential inpatient services for commercial insurance

Supervisor Patient Access Service Sharp Outpatient Pavilion

Sharp Healthcare – San Diego, CA

01.1995 - 01.2006

Established, opened, hired and trained a staff of 23 in support of 8 outpatient departments.
Pre-registration, authorization and registration and collections for over 400 outpatient accounts per day
Obtained and calculated all monthly reports in support of department budgets, support of all department inventory, supplies and equipment repairs according to annual budget cost requirements in support of a full revenue cycle.

Summary

Overview