Sharon Giancola
Collingswood
Summary
Office management professional with track record of optimizing administrative functions and fostering productive work environment. Recognized for strong focus on teamwork and achieving operational success. Reliable and adaptable, with skills in office software, scheduling, and resource management to meet changing needs.
Overview
19
19
years of professional experience
Work History
Office Manager
Collingswood Housing Authority
03.2012 - Current
- Housing Management: Thorough understanding of HUD guidelines, tenant eligibility requirements, lease agreements, and eviction procedures.
- Administrative Expertise: Proficient in managing office systems, data entry, file maintenance, and generating reports.
- Customer Service: Excellent communication and interpersonal skills to effectively interact with tenants and community partners.
- Compliance: Strict adherence to federal and local housing regulations, ensuring accurate recordkeeping and documentation.
- Financial Management: Experience in rent collection, delinquency management, and budget tracking.
- Software Proficiency: Expertise in housing management software.
Secretary
Collingswood High School
09.2012 - 03.2013
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Entered data into system and updated customer contacts with information to keep records current.
Clerk
Collingswood Housing Authority
08.2006 - 09.2012
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
- Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
Education
No Degree - Accounting
Camden County College
Blackwood, NJHigh School Diploma -
Shawnee High School
Medford, NJ06-1986
Skills
- Highly organized and detail-oriented Office Manager with 18 years experience in the housing authority field, adept at managing administrative operations, tenant applications, rent collections, and compliance with federal regulations, while providing exceptional customer service to diverse populations
Timeline
Secretary
Collingswood High School
09.2012 - 03.2013
Office Manager
Collingswood Housing Authority
03.2012 - Current
Clerk
Collingswood Housing Authority
08.2006 - 09.2012
No Degree - Accounting
Camden County College
High School Diploma -
Shawnee High School
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