Summary
Overview
Work History
Education
Skills
Timeline
Generic

Sharon Gibson

Dublin,GA

Summary

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.

Overview

27
27
years of professional experience

Work History

Resident Care Partner

06.2022 - Current
  • Assisted residents with daily living activities as designated in care plans.
  • Dressed, groomed and fed patients with limited physical abilities to support basic needs.
  • Helped clients stay happy and healthy by providing mental and emotional support.
  • Communicated with patients to determine feelings, need for assistance or social and emotional support.
  • Provided close monitoring and observation of at-risk patients.
  • Monitored client behaviors and emotional states, reporting concerns to case manager and documenting information in files.
  • Preserved patient dignity and rights and demonstrated sensitivity to cultural diversity.
  • Aided residents with ambulation and use of walkers, canes and wheelchairs.

Client Support Worker

Health Care Staffing
11.2018 - 06.2022
  • Provide assistance and general supervision for developmentally disabled consumers which include: supervising and assisting consumers with activities of daily living, helping the consumers with cleaning and household maintenance duties, transporting consumers to and from community services and social events
  • Attend training sessions as needed and all other duties as assigned
  • I have knowledge, experience and skills to carry out assignments, communication skills, demonstrate gender sensitivity, I know how to monitor and report significant change in my individuals, help with admissions including contraband checks, I recognizes when to call for emergency and will assist the nurse with emergencies, perform and assist with test and procedure, taking vitals, weight
  • Perform finger stick and know how to document the results in CPRS, I know how to report data to the charge nurse signs and symptoms of low/high blood glucose, I know how to maintain a clean, orderly and safe environment for my individuals, I try to encourage the individuals to take pride in cleanliness
  • Once a month I demonstrates self-direction in applying knowledge for fire, emergency natural disaster practices.
  • Delivered high level of service to clients in effort to build upon relationships for future.
  • Diagnosed technical problems and communicated solutions to customers.
  • Applied client feedback to deliver information to management for corrective action.
  • Acted as role model for clients by exhibiting positive behaviors.

Patient Dining Associates

Fairview Park Hospital
11.2017 - 11.2018
  • Enhanced customer satisfaction by providing exceptional service and anticipating guests'' needs.
  • Streamlined dining operations for increased efficiency through effective communication with kitchen staff.
  • Maintained a clean and inviting dining area, ensuring a positive guest experience.
  • Improved overall restaurant reputation by consistently delivering high-quality food and attentive service.
  • Assisted in menu development to ensure variety and appeal, driving repeat business.
  • Reduced wait times by efficiently taking orders and communicating special requests to the kitchen staff.
  • Took customer orders and relayed to kitchen staff with accuracy, circulating dining room to identify service opportunities.
  • Processed payments for orders and provided customers with change.
  • Prepared customized meals according to individual customer dietary needs and preferences, enhancing overall dining experience.

Inventory Associate

Best Buy
10.2017 - 11.2017
  • Received, checked-in and stocked merchandise throughout store, helped maintain store inventory levels and assisted with orderliness and cleanliness of sales floor and stock room.
  • Performed inventory counts and ordered materials.`
  • Inspected incoming materials for damage.
  • Coordinated inventory, stocking and ordering.
  • Entered information into system to update status reports.
  • Performed inventory counts and ordered materials.
  • Tracked inventory and conducted cycle counts to maintain accurate records.
  • Prepared inventory for shipment by attaching tags and labels.
  • Maintained inventory and supply levels to manage production workflows.
  • Tracked inventory usage, documented discrepancies and maintained overall count.

Personal Caretaker

Home Care
02.2014 - 04.2017
  • Provided ongoing compassionate patient care for each client.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Laundered clothing and bedding to prevent infection.
  • Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
  • Assisted with meal planning to meet nutritional plans.
  • Helped clients get in and out of beds and wheelchairs.

Front Office Clerk

AAchem Paint Co
06.1997 - 07.2000
  • Answered office phone and emails to schedule appointments, answer questions and document information.
  • Maintained front office cleanliness and organized supplies to increase productivity.
  • Received and screened high volume of internal and external communications.
  • Welcomed visitors and determined nature of business to announce to appropriate personnel.
  • Collected copays and account balance payments and updated account records.
  • Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
  • Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Followed policies and procedures to meet or exceed established performance requirements.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Handled large amounts of cash and balanced cash drawer daily within prescribed balancing guidelines.

Education

Diploma -

Fulton High School
Atlanta, GA
06.1982

Skills

  • Housekeeping
  • Clinical Documentation
  • Meal Preparation
  • Patient Transportation
  • Sales Closing
  • Customer Support
  • Complex Problem-Solving
  • Account Management
  • Customer Service
  • Stock Replenishment
  • Inventory Control
  • Account Updating
  • Inbound and Outbound Calling
  • Retail Marketing
  • Clerical Support
  • Appointment Scheduling
  • Payment Collection
  • Customer Inquiries
  • Cash Handling
  • Customer Satisfaction
  • Sales and Promotions
  • Merchandise Restocking
  • Retail Merchandising
  • De-Escalation Techniques
  • Strong Analytical and Problem Solving Skills
  • Teamwork and Collaboration
  • Understanding Customer Needs
  • Promotional Support
  • Issue and Complaint Resolution
  • Transaction Processing
  • Multitasking and Prioritization
  • Billing Adjustments and Refunds
  • Customer Service Excellence
  • Meal Deliveryws2z
  • Menu Memorization
  • Greeting and Escorting Guests
  • Food Service Skills
  • Customer Engagement

Timeline

Resident Care Partner

06.2022 - Current

Client Support Worker

Health Care Staffing
11.2018 - 06.2022

Patient Dining Associates

Fairview Park Hospital
11.2017 - 11.2018

Inventory Associate

Best Buy
10.2017 - 11.2017

Personal Caretaker

Home Care
02.2014 - 04.2017

Front Office Clerk

AAchem Paint Co
06.1997 - 07.2000

Diploma -

Fulton High School

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Sharon Gibson