Sharon Giddings

Prepared meal and prepare fresh food items daily for our members through following recipes and preparing our always warm and ready rotisserie chicken. We’ll also count on you to properly wrap, label, and store merchandise to ensure our members have the freshest items available to take home to their families. There are times when you will juggle several tasks in a short amount of time while helping members with their bakery orders.

• You have a passion for and experience with fresh food
• You keep member satisfaction as your top priority
• You are a solution seeker and innovator who tackles obstacles head-on
• You are comfortable with change and quickly adapt to different work scenarios

• Ensuring high-quality products are available in our prepared foods area
• Ensuring shelves are clean, maintaining temperature control, verifying expiration dates, and disposing of lesser-quality food products.
• Preparing and serving ready-to-eat food
• Maintains the Sales Floor in accordance with Company policies and procedures by properly handling claims and returns, zoning the area, arranging and organizing merchandise, and identifying shrink and damages.
• Maintaining a clean, sanitized, and member-ready area

• Maintained computer and physical filing systems.
• Created, maintained and updated filing systems for paper and electronic documents.
• Updated reports, managed accounts, and generated reports for company database.
• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

• Resolved escalated customer service disputes and complaints, leading to increased customer satisfaction.
• Analyzed customer feedback and identified areas for improvement, leading to increased customer retention.
• Managed customer service effectiveness by monitoring performance and assessing metrics.
• Coordinated customer service team projects, achieving successful on-time completion.
• Managed customer service representative team, providing ongoing training and support to continuously improve team performance.
• Built strong relationships with field operations team to support business development opportunities and improve service.