Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sharon Giglio

Toms River

Summary

Dedicated childcare provider with a strong background at Little Giggles Daycare, skilled in child supervision and CPR training. Fostered emotional well-being and developed engaging activities, enhancing children's social skills. Known for patience and empathy, I effectively communicated with families, ensuring a nurturing environment and positive child outcomes.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Childcare Provider

Little Giggles Daycare
09.2018 - Current
  • Developed strong relationships with families, providing regular updates on child progress and establishing trust.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Developed age-appropriate activities and crafts to engage children.
  • Maintained clean facilities by following sanitation protocols, ensuring a healthy environment for all children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.
  • Supported emotional well-being by addressing individual needs and providing a nurturing environment for growth.
  • Administered first aid when needed, adhering to established protocols to ensure child safety and wellbeing.
  • Enforced rules and managed behavior through developmentally appropriate discipline.
  • Managed behavior issues effectively using positive reinforcement techniques, fostering a respectful atmosphere within the childcare setting.
  • Led children in creative, athletic, and educational activities while maintaining safe and orderly group.
  • Ensured child safety through vigilant supervision, maintaining proper ratios during indoor and outdoor activities.
  • Utilized positive reinforcement techniques to encourage good behavior.
  • Provided emotional support and guidance to children during difficult times.
  • Assisted children in developing fine motor skills through play-based learning activities such as puzzles and stacking blocks.
  • Applied positive behavior management techniques to enhance social interactions and emotional development.
  • Assisted in potty training and other daily hygiene activities to support child development.
  • Communicated regularly with parents regarding their child''s achievements or concerns while offering guidance on home-based support strategies.
  • Encouraged children to develop healthy social and emotional skills.

Retail Customer Service

Ocean First Bank
01.2006 - 12.2016
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
  • Participated in training programs to enhance product knowledge and customer service skills.
  • Trained new Customer Service Representatives on company policies, procedures, and best practices.
  • Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
  • Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
  • Delivered prompt service to prioritize customer needs.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Identified and resolved discrepancies and errors in customer accounts.

Member Service Representative

Mon Oc Federal Credit Union
08.1989 - 09.2004
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Provided exceptional service through active listening, understanding member needs, and offering appropriate solutions.
  • Enhanced customer satisfaction by efficiently addressing and resolving inquiries and concerns.
  • Maintained high-quality service by adhering to company policies and standards in all member interactions.
  • Verified customer identification and documentation for compliant transactions.
  • Assisted members with account management, including updating personal information and setting up automated payments.
  • Processed account transactions accurately, ensuring proper documentation and timely processing.
  • Handled complaints with prompt, courteous service to uphold professional reputation.
  • Opened customer accounts and provided deposit and withdrawal receipts.

Education

High School Diploma -

Brick Memorial
Brick, NJ

Skills

  • Patience and empathy
  • Child supervision
  • CPR training
  • Childcare

Certification

  • CPR Certified

Timeline

Childcare Provider

Little Giggles Daycare
09.2018 - Current

Retail Customer Service

Ocean First Bank
01.2006 - 12.2016

Member Service Representative

Mon Oc Federal Credit Union
08.1989 - 09.2004

High School Diploma -

Brick Memorial

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Sharon Giglio