Sharon Gillespie
Customer Sevice
Ridgefield,WA
Summary
Dynamic and detail-oriented professional with experience at Chartwell's Food Service, excelling in food preparation and customer service. Proven ability to enhance dining satisfaction through effective communication and innovative meal planning. Skilled in food safety and sanitation, consistently improving kitchen efficiency while fostering a collaborative team environment. Diligent with solid background in school culinary environments. Proven ability to prepare nutritious meals and maintain clean kitchen areas. Demonstrated excellence in teamwork and time management. Culinary professional known for high standards and consistent results. Expertise in menu planning and food safety, contributing to positive dining experience. Strong collaborator who adapts to changing needs and ensures reliable meal service.
Overview
43
43
years of professional experience
1
1
Certification
Work History
Elementary School Cook Assistant
Chartwells Food Service
Vancouver, Washington
04.2022 - Current
- Continuously evaluated menu offerings and gathered feedback from students and staff, making improvements as needed to enhance satisfaction with the dining experience.
- Kept accurate records of food stocks, supplies, and equipment maintenance needs to support efficient inventory management and kitchen upkeep.
- Maintained a clean and sanitary work environment, ensuring compliance with health regulations and promoting food safety.
- Streamlined meal preparation processes by implementing time-saving techniques, increasing productivity in the kitchen.
- Enhanced kitchen efficiency with proper food storage techniques, reducing waste and saving resources.
- Demonstrated effective communication skills when interacting with faculty, staff, students, parents, and vendors as part of daily responsibilities.
- Supported school initiatives for promoting health and wellness by integrating nutritional education components into meal planning processes.
- Consistently met deadlines for meal preparation despite fluctuating demands or unexpected challenges in the kitchen environment.
- Improved student nutrition by planning and preparing well-balanced meals, adhering to dietary guidelines and allergy requirements.
Payroll Specialist
Franks BP Gas Station
Portland, OR
01.2014 - 09.2020
- Maintained strict confidentiality of all payroll information and records.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
- Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
- Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
- Maintained confidentiality of sensitive employee information while addressing payroll concerns or disputes.
- Collaborated with human resources, accounting and other departments to confirm payroll accuracy.
- Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
- Created new hire and termination documents for payroll.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
- Managed payroll data entry and processing for 20 employees to comply with predetermined company guidelines.
Bartender
Jollies Restaurant & Lounge
RIDGEFIELD, Washington
10.1982 - 07.2014
- Kept bar presentable and well-stocked to meet customer needs.
- Served high customer volumes during special events, nights, and weekends.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
Skills
Customer service
Food handling
Sanitation procedures
Special diets
Food preparation
Certification
FOOD HANDLERS CARD
FOOD HANDLERS
OBTAINED MY FOOD HANDLERS CARD
Timeline
Elementary School Cook Assistant
Chartwells Food Service
04.2022 - Current
Payroll Specialist
Franks BP Gas Station
01.2014 - 09.2020
Bartender
Jollies Restaurant & Lounge
10.1982 - 07.2014
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