Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
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Sharon Gioioso

Weymouth,MA

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

23
23
years of professional experience
4
4
years of post-secondary education

Work History

Account Executive

ICL Imaging
05.2022 - Current
  • Boosted client satisfaction by developing and maintaining strong relationships through effective communication.
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Provided exceptional customer service, addressing client concerns promptly and effectively to ensure long-term loyalty.
  • Built and strengthened relationships with new and existing accounts to drive revenue growth.
  • Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Met with customers to discuss and ascertain needs, tailor solutions and close deals.
  • Quoted prices, credit terms and other bid specifications.

Director of Operations

The Sign Center
02.2017 - 05.2022
  • Improved operational efficiency by streamlining processes and implementing innovative solutions.
  • Led cross-functional teams for successful completion of projects, resulting in increased productivity.
  • Developed and executed strategic plans to achieve organizational goals and drive sustainable growth.
  • Managed budgets and resources, optimizing allocation for maximum impact on business objectives.
  • Established strong partnerships with vendors, suppliers, and key stakeholders to improve collaboration and ensure alignment with business requirements.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Monitored budget and utilized operational resources.
  • Negotiated with vendors, suppliers and other stakeholders to acquire mutually beneficial contracts and agreement.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Managed purchasing, sales, marketing and customer account operations efficiently.

Manager

Northeast Traffic Control
01.2012 - 01.2017
  • Increased team productivity by implementing streamlined processes and effective communication strategies.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Reduced operational costs through comprehensive process improvement initiatives and resource management.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
  • Ensured compliance with industry regulations and legal requirements by implementing comprehensive policies and training programs for staff members.
  • Cross-trained existing employees to maximize team agility and performance.
  • Onboarded new employees with training and new hire documentation.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Controlled costs to keep business operating within budget and increase profits.

Store Owner

The Biker Cafe
04.2001 - 11.2016
  • Increased store sales by implementing effective marketing strategies and attractive merchandise displays.
  • Managed inventory levels for optimal stock availability, reducing excess stock and minimizing costs.
  • Enhanced customer satisfaction by providing exceptional service and addressing customer inquiries or concerns promptly.
  • Developed a loyal customer base with personalized assistance, attentive listening, and friendly interactions.
  • Maintained a clean, organized, and visually appealing store environment to create an inviting shopping experience.
  • Cultivated a positive work culture that fostered teamwork, open communication, and continuous improvement among staff members.
  • Strengthened relationships with vendors to ensure reliable product deliveries while maintaining healthy business partnerships.
  • Mentored staff members in various aspects of retail operations, promoting professional development among team members.
  • Prepared bank deposits and handled business sales, returns and transaction reports.

Education

Bachelor of Science - Business Management

Suffolk University
Boston, MA
09.1982 - 06.1986

Skills

  • Staff Management
  • Needs Assessment
  • Customer Relationship Management
  • Account Management
  • Operations
  • Written and verbal communication
  • Interpersonal Skills
  • Professional Demeanor
  • Time Management
  • Vendor Management

Additional Information

I am a previously certified Motorcycle Safety Instructor and also a Spinning and Aerobics instructor. I have tutored “at risk” children for the MCAS exams and privately taught adults to use computers. I am CPR certified and also trained in firearms safety.

Timeline

Account Executive

ICL Imaging
05.2022 - Current

Director of Operations

The Sign Center
02.2017 - 05.2022

Manager

Northeast Traffic Control
01.2012 - 01.2017

Store Owner

The Biker Cafe
04.2001 - 11.2016

Bachelor of Science - Business Management

Suffolk University
09.1982 - 06.1986

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Sharon Gioioso