Sharon Glaze
Carrabelle,Florida
Summary
Customer-focused hospitality professional dedicated to building long-term loyalty with unparalleled service. Never lets any customer leave unsatisfied and works hard to manage expectations and prevent conflicts. Well-versed in reservation, accounting and hotel management systems. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hotel Front Desk Receptionist
SALTWATER SOL HOSPITALITY LLC
Eastpoint, FL
06.2023 - Current
- Handled telephone inquiries regarding availability of rooms, prices, facilities, directing calls accordingly.
- Processed payments for guest accounts, accepted cash or credit cards as payment.
- Managed the switchboard, transferring calls and taking messages as required.
- Adhered to company policies and procedures when performing job duties.
- Provided excellent customer service to ensure a positive experience for all hotel patrons.
- Balanced end of day accounts receivable totals against system generated reports for accuracy.
- Checked in guests using established procedures, verified guest identification and credit card information.
- Updated computer systems with guest information accurately while maintaining confidentiality of data.
- Greeted guests upon arrival, answered inquiries and provided information about hotel services.
- Coordinated daily operations including check-ins and check-outs, room assignments and special requests from customers.
- Issued room keys to registered guests and ensured that all necessary documents were completed correctly.
- Monitored security cameras located in lobby areas to ensure safety of staff members and guests.
- Responded to customer complaints and addressed issues promptly and professionally.
- Maintained accurate records of occupied rooms, reservations and cancellations.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Handled cash transactions accurately while adhering to established accounting procedures.
- Answered inquiries from potential customers regarding room availability, rates and policies.
- Maintained accurate records of guest reservations, cancellations and no-shows.
- Informed housekeeping staff of any special requests made by guests.
- Coordinated with housekeeping staff to ensure cleanliness of guest rooms.
- Assisted guests with directions and transportation arrangements when needed.
- Upgraded rooms for VIP customers as requested.
- Developed relationships with frequent customers in order to increase repeat business.
- Greeted guests upon arrival and provided them with information regarding the hotel amenities, services, and local attractions.
- Resolved billing discrepancies between guest accounts and invoices.
- Provided excellent customer service to all guests by responding promptly to their requests or concerns.
- Checked in guests using computerized reservation systems, collected payments and verified credit cards.
- Greeted, registered and assigned rooms to hotel or motel guests.
- Executed efficient room blocking assignments according to preferences.
- Trained new staff members on front desk procedures and software.
- Arranged tours, taxis or restaurant reservations for customers.
- Processed payments through various methods, including cash and credit cards.
Artist
Sharon Glaze Portraits, Art and More
Carrabelle, FL
10.2018 - Current
- Met with commission clients to gain agreement on artistic project goals, parameters and financial considerations.
- Created series of rough sketches for review, revision and approval.
- Addressed client concerns and worked together to achieve mutually beneficial outcomes.
- Managed retail sales and bookkeeping.
- Painted according to commission and artistic specifications.
- Provided retail for independent brick and mortar stores.
Medical Transcriptionist
Breitner Transcription
Remote, MA
04.2015 - 09.2017
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Maintained high accuracy rate on daily production of completed reviews.
- Made corrections when needed to grammar, spelling, and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Identified and corrected errors in reports which could compromise patient care.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Efficient in transcription software and equipment to work from home.
- Transferred transcribed materials into electronic health records system.
- Translated medical jargon and short-hand data into correct terminology.
- Followed federal and state guidelines for release of information.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Reviewed diagnostic and procedural terminology for accuracy.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Reconciled clinical notes, patient forms and health information for compliance with HIPAA rules.
Medical Transcriptionist
Southern Global Solutions
09.2011 - 04.2015
- Demonstrated extremely fast and accurate typing abilities.
- Demonstrated strong knowledge of medical terminology and anatomy.
- Maintained high accuracy rate on daily production of completed reviews.
- Made corrections when needed to grammar, spelling, and syntax.
- Demonstrated knowledge of HIPAA Privacy and Security Regulations by appropriately handling patient information.
- Recorded and filed patient data and medical records.
- Identified and corrected errors in reports which could compromise patient care.
- Reviewed diagnostic and procedural terminology for consistency with acceptable medical nomenclature.
- Efficient in transcription software and equipment to work from home.
- Transferred transcribed materials into electronic health records system.
- Translated medical jargon and short-hand data into correct terminology.
- Followed federal and state guidelines for release of information.
- Edited drafts originating from speech recognition software to eliminate errors and improve flow.
- Reviewed diagnostic and procedural terminology for accuracy.
- Interpreted medical terminology and pharmacological information to translate information into coding system.
- Identified errors in reports which could compromise patient care.
Education
Associate of Applied Science -
Kaplan University
Davenport, IA06-2011
Skills
- Guest Relations
- Professional Appearance
- Reservation Management
- Conflict Management
- Staff Supervision
- Adaptability
- Attention to Detail
- Property Management Systems
- Guest Reception
- Front Desk Management
- Cash Handling
- Customer Service Management
- Switchboard Operation
- Guest Registration
- Records Management
- Customer Service
- Administrative Support
- Effective Communication
- Interpersonal Communication
- Teamwork and Collaboration
- POS System Operation
- Quality Assessment
- Staff Scheduling
- Organizational Skills
- Reservations
- Staff Training
- Task Prioritization
- Hospitality services
- Professionalism
- Transportation Arrangements
- Adaptability and Flexibility
- Detail Oriented
- Continuous Improvement
- Self Motivation
- Excellent Communication
- Decision-Making
- Multitasking
- Time management abilities
- Phone and Email Etiquette
- Team Collaboration
- Reliability
- Professional Demeanor
- Problem-solving abilities
Certification
- AHLA American Hotel and Lodging Association Certified Front Desk Representative-04/2024
- Licensed cosmetologist/salon owner - 1982-2017
Timeline
Hotel Front Desk Receptionist
SALTWATER SOL HOSPITALITY LLC
06.2023 - Current
Artist
Sharon Glaze Portraits, Art and More
10.2018 - Current
Medical Transcriptionist
Breitner Transcription
04.2015 - 09.2017
Medical Transcriptionist
Southern Global Solutions
09.2011 - 04.2015
Associate of Applied Science -
Kaplan University
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