Sharon Gonzales
Austin,TX
Summary
Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
2027
2027
years of professional experience
Work History
Senior Account / Client Management Roles
ABM Industries
Austin, TX
2022 - Current
- Took ownership of strategic accounts as business expanded
- Contributed to revenue growth and account stability during periods of change
- Recognized as a reliable leader during transitions, ensuring client confidence
District Manager
Multiple Organizations (via Acquisitions)
Austin, TX
01.2018 - 01.2022
- Ensure company standards are met in compliance with the operations and servicing contractual obligations to customers within specified budget of labor and expense.
- Ensure subordinates provide proper supply levels to all accounts within supply expense budget given. No discretionary spending without PRIOR approval of branch management.
- Reviews daily labor for assigned District. Assumes responsibility for properly educating supervisors on payroll procedures.
- Assists in Safety programs follow-through by Branch Safety Coordinators to ensure compliance with all safety policies.
Area Account Manager
Multiple Organizations (via Acquisitions)
Austin, TX
01.2012 - 01.2018
- Transitioned into broader responsibilities following acquisitions and organizational restructuring
- Played a key role in maintaining client relationships during ownership changes
- Supported integration efforts and ensured uninterrupted service delivery
- Overseeing multiple site Managers, and area Supervisors
Site Operations Manager
Multiple Organizations (via Acquisitions)
Austin, TX
01.2005 - 01.2012
- Transitioned into broader responsibilities following acquisitions and organizational restructuring
- Played a key role in maintaining client relationships during ownership changes
- Supported integration efforts and ensured uninterrupted service delivery
Site Supervisor
Multiple Organizations (via Acquisitions)
Austin, TX
01.2002 - 2005
- Managed day-to-day operations at a client site, ensuring service delivery excellence
- Built strong foundational relationships with key customer stakeholders
- Led on-site teams and improved operational efficiency
Skills
- Safety
- Critical thinking
- Organization and time management
- Teamwork and Collaboration
- Client Relations
- Problem-solving
Accomplishments
- Successfully retained and grown a major client relationship spanning 20+ years
- Navigated multiple acquisitions while maintaining service continuity and customer trust
- Established long-term partnerships resulting in consistent revenue expansion
- Recognized for adaptability and leadership during complex organizational changes
- Was awarded Presidents Club for customer retention, low turnover, client satisfaction, etc.
President's Club - 2025
ABM President's Club winner - national reward program for top-performing sales teams and employees who reach or exceed their quotas.
Languages
Spanish
Professional Working
Timeline
District Manager
Multiple Organizations (via Acquisitions)
01.2018 - 01.2022
Area Account Manager
Multiple Organizations (via Acquisitions)
01.2012 - 01.2018
Site Operations Manager
Multiple Organizations (via Acquisitions)
01.2005 - 01.2012
Site Supervisor
Multiple Organizations (via Acquisitions)
01.2002 - 2005
Senior Account / Client Management Roles
ABM Industries
2022 - Current