Sharon Goodwin
Home Health Aide
Newport,NC
Summary
Caring and empathetic caregiver/medical receptionist with over four years of experience, as a caregiver, providing therapeutic support for pediatric patients with disabilities and with over 20 years of experience as a medical receptionist. Competent planner, developer and implementer of complex individual program plans. Certified medication administrator, verifying patient medicine and nutrition plan adherence according to strict detail.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Caregiver position. Ready to help team achieve company goals.
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
19
19
years of professional experience
1
1
Certificate
Work History
Home Health Aide
Home Health Aide Services
05.2023 - Current
- Reported unusual or urgent circumstances in patients' condition or environment immediately.
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping, and other light housekeeping duties as instructed by clients.
- Assisted disabled clients to support their independence and well-being.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Administered medication as directed by physicians.
- Provided transportation and appointment management.
- Transported clients for medical and personal outings.
- Provided direct personal care and administrative services to clients.
- Administered medications per doctor's instructions.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Delivered top-notch care for children with developmental disabilities, acquired illnesses or injuries.
Patient Access Representative
Carteret Health Care (originally Carteret General Hospital)
10.2015 - 10.2020
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments and filed medical records.
- Provided excellent customer service to patients and medical staff.
- Greeted and assisted patients with check-in procedures.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Facilitated communication between patients and various departments and staff.
- Followed document protocols to safeguard confidentiality of patient records.
- Trained new staff on filing, phone etiquette and other office duties.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Delivered support to medical staff in completion of patient paperwork.
- Organized patient records and database to facilitate information storage and retrieval.
Medical Receptionist
PMG Physician Associates
01.2015 - 10.2015
- Check patients in and out, answer phones, scan documents, make appointments, check insurance eligibility, collect copayments, do referrals and prior authorizations, scan documents, and import them into the patient's chart through Docutrak, obtaining referrals and prior authorizations.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Checked patient insurance, demographics, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out, and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept the waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed them to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Completed patient referrals to other medical specialists.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Notified manager of incidents and potential incidents relating to patients and staff for swift action.
- Performed various administrative tasks by filing, copying, and faxing documents.
- Greeted and interacted with patients to provide information, answer questions, and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained payments from patients and scanned identification and insurance cards.
- Managed office logistics by scheduling appointments, maintaining files, and collecting payments.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Organized and maintained a patient chart filing system to promote quick data finding for staff.
- Registered and verified patient records before triage with the most up-to-date information.
- Processed medical insurance claims and payments.
- Prepared and processed patient referrals and transfer requests.
Patient Access Representative
Carteret General Hospital
01.2005 - 11.2014
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Obtained patient's insurance information and determined eligibility for benefits for specific services rendered.
- Received patient deductibles and co-pay amounts and discussed options to satisfy remainder of patient financial obligations.
- Providing excellent customer service by promptly answering patient inquiries.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
- Trained new staff on hospital processes and procedures.
- Resolved patient billing issues in line with established guidelines.
- Educated patients on importance of preventive health care and insurance coverage.
- Verified patient insurance eligibility and entered patient information into system.
- Greeted and assisted patients with check-in procedures.
- Provided excellent customer service to patients and medical staff.
- Processed payments using cash and credit cards, maintaining accurate records of transactions.
- Answered incoming calls, scheduled appointments and filed medical records.
- Followed document protocols to safeguard confidentiality of patient records.
- Facilitated communication between patients and various departments and staff.
- Compiled and maintained patient medical records to keep information complete and up-to-date.
- Engaged with patients to provide critical information.
- Responded to inquiries by directing calls to appropriate personnel.
- Delivered support to medical staff in completion of patient paperwork.
- Trained new staff on filing, phone etiquette and other office duties.
- Organized patient records and database to facilitate information storage and retrieval.
Medical Receptionist
Newport Family Practice
06.2008 - 10.2008
- Checked patient insurance, demographic, and health history to keep information current.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Helped patients complete necessary medical forms and documentation.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Managed multi-line phone system and pleasantly greeted patients.
- Organized paperwork such as charts and reports for office and patient needs.
- Maintained current and accurate medical records for patients.
- Kept waiting room neat and organized by stacking magazines, removing trash, and cleaning glass.
- Transcribed phone messages and relayed to appropriate personnel.
- Supported office staff and operational requirements with administrative tasks.
- Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability.
- Performed various administrative tasks by filing, copying and faxing documents.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Registered and verified patient records before triage with most up-to-date information.
Education
Associate of Applied Science - Medical Office Administration
Carteret Community College
Morehead City, NC12.2013
Associate of Applied Science - Office Systems Technologies
Carteret Community College
Morehead City, NC08.2007
High School Diploma -
East Carteret High School
Beaufort, NC06.2002
Skills
- Basic Computer Skills (10 years)/Typing (10 years): Typing skills are 52 words per minute with 988% accuracy, as of 5/31/2023, Data Entry, Microsoft Office
- Medical Terminology, Medical Records, Medical Receptionist (10 years), Insurance Verification
- Caregiving (3 years), Infant Care
- Friendly and Respectful, Punctual and Reliable
Certification
- CHAA (Certified Healthcare Access Associate), 07/01/2018, 04/01/2020
- Certificate Certified Caregiver, 05/19/2023, Present
- Typing Certificate, 05/31/2023, Present
- CHHA - Certified Home Health Aide
Languages
English - Fluent
Timeline
Home Health Aide
Home Health Aide Services
05.2023 - Current
Patient Access Representative
Carteret Health Care (originally Carteret General Hospital)
10.2015 - 10.2020
Medical Receptionist
PMG Physician Associates
01.2015 - 10.2015
Medical Receptionist
Newport Family Practice
06.2008 - 10.2008
Patient Access Representative
Carteret General Hospital
01.2005 - 11.2014
Associate of Applied Science - Medical Office Administration
Carteret Community College
Associate of Applied Science - Office Systems Technologies
Carteret Community College
High School Diploma -
East Carteret High School
Personal Information
Title: Home Health Aide
Awards
Employee of the Month
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