Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Sharon Graham

Certified Nursing Assistant
Louisville,KY

Summary

Highly enthusiastic customer service professional with a great number of years experience since 1988 in several different fields. Great people skills, easy to get along with, fast and willing learner. Core Strengths Strong organizational skills Active listening skills Seasoned in conflict resolution Sharp problem solver Courteous demeanor Energetic work attitude Top sales performer Customer service expert Adaptive team player Team lead experience flexible Opening/closing procedures Telecommunication skill people person helper Accomplishments Customer Assistance Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Ambitious Certified Nursing Assistant possessing extensive experience with patient care in medical settings. Strong observational skills combined with excellent patient evaluation abilities. Proven history of cultivating strong patient rapport to provide quality care and patient education. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. State-certified Nursing Assistant bringing senior-level experience in healthcare settings. Observant and reliable with good bedside manner and excellent time-management skills to address patient requirements in high-volume care facilities. Proficient in mobility and personal hygiene support. Compassionate Certified Nursing Assistant adept at bathing, grooming and feeding elderly and disabled patients. Familiar with advanced medical terminology and procedures. Analytical and strategic Caregiver with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Empathetic Certified Nursing Assistant commended for chart accuracy, effective team collaboration and unprecedented patient relations. Interacts with patients from diverse cultures and backgrounds. In-depth knowledge of medical terminology and HIPAA regulations. Analytical and strategic CNA with excellent problem-solving and time management skills. Organized, efficient and always willing to go extra mile to meet expectations. Proficient and caring nursing team member offering outstanding patient-facing experience. Adept at addressing patient needs with compassionate care and attention to detail. Diligent about maximizing satisfaction, safety and wellness while serving patients of all backgrounds. Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education. Well-qualified healthcare professional adept at managing specimens, assisting with mobility and responding to emergencies. Excellent relationship-building, prioritization and time management skills. Certified in Care.. Compassionate Caregiver with 26 years of CNA experience. Expert in various treatments with dedication to specialized patient care. Proven history of taking initiative to provide different treatments and employ experienced knowledge. Service-focused Healthcare professional offering excellent patient-care and charting skills. Talented at attending to patients in diverse healthcare settings. Certified in Care. Reliable employee seeking CNA position. Offering excellent communication and good judgment. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

31
years of professional experience

Work History

Vahalla Post Acute Care

CNA
07.2022 - Current

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Maintained best-in-class standards for individualized care in 150-bed unit by continuously checking in with patients and families and quickly providing care.

Self-employeed

Home Health Care Provider
07.2012 - Current

Job overview

  • Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
  • Completed household management tasks for clients within private home settings.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Provided assistance to clients by handling household cleaning duties, managing schedules and transporting to and from medical appointments.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Assisted disabled clients to support independence and well-being.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Followed nutritional plans to prepare optimal meals.
  • Administered medication as directed by physician.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Developed rapport to create safe and trusting environment for care.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Supervised daily activities and provided assistance to staff.
  • Acted as resource for field staff, referral sources, physicians, patients and families for clinical issues and concerns.
  • Maintained positive working relationships with referral sources to promote business services.
  • Facilitated calls to and from field staff to resolve issues and address concerns.
  • Consistently met demands of clients by providing sufficient numbers of direct care providers.
  • Increased medication and medical terminology knowledge through research and continuing education.
  • Managed operations and staffing to meet key performance indicators for patient and customer satisfaction and quality care.
  • Reviewed and audited relevant reports and processes to support quality while identifying and addressing staff training needs.
  • Directed and managed referral volume based on staff availability.
  • Guided staff in documentation processes required for clinical outcomes.
  • Applied objective data for internal and field employee performance evaluations.
  • Coordinated on-call calendar for internal and field staff and delivered proper staff coverage to meet business needs.

New Horizons Of The Treasure Coast

Mental Health Support Worker
09.2021 - 07.2022

Job overview

  • Provided complex crisis intervention and stabilization to patients in psychological distress.
  • Delivered individualized counseling services to clients working through issues such as mental illness and substance abuse.
  • Worked with family members to develop support networks and multifaceted coping techniques focused on client needs.
  • Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
  • Devised and enhanced treatment strategies to promote continued progress.
  • Documented client progress in confidential files.
  • Performed client assessments and developed treatment plans.
  • Provided clients with recommendations to community resources.
  • Interviewed clients, reviewed records and conducted assessments to evaluate mental or physical condition of clients or patients.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.

Consulate Health Care

CNA
10.2019 - 02.2020

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Sea Breeze Nursing An Rehab

CNA
05.2018 - 04.2019

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Harbor Chase Assisted Living

CNA
07.2016 - 05.2018

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Delivered individualized patient care by recording vital signs, documenting observations, administering treatments and evaluating patient needs.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Obtained biological specimens for ordered tests and prepared for laboratory transport.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
  • Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
  • Checked supply availability and laid out instruments for [Type] patient rooms.
  • Collaborated with physicians to design at-home medication guidelines and educated patients and families on correct medication administration.
  • Worked with Supervisors to complete Med Pass and record daily treatments.

Palm Gardens Nursing And Reha

CNA, Hospitality
04.2016 - 05.2018

Job overview

  • Filed incident reports and handled inappropriate behavior to document problems and disturbances.
  • Increased customer service ratings significantly through personable service.
  • Greeted and assisted [Number] guests every day and gathered information about each reservation.
  • Collaborated with various team members to meet guests' requests.
  • Tracked guest satisfaction surveys to recognize trends and create action plans for improving guest services.
  • Used [Software] to record guests' check-ins and check-outs.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
  • Conferred with multidisciplinary healthcare team to help effectively manage patient conditions with regular testing and vitals assessments.
  • Secured spa and restaurant reservations by phone and on-site for guests.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Collaborated with maintenance, housekeeping and security teams to resolve requests and issues efficiently.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Obtained client medical history, medication information, symptoms and allergies.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Responded to over [Number] telephone calls per day to provide information regarding reservations and room vacancies.
  • Increased revenue by implementing new ideas that resulted in full occupancy [Number] days per week.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Oxford Management Services
Fort Pierce, FL

Quality Control,Debt Collector
02.2009 - 03.2011

Job overview

  • Earned “Top Collector” for two consecutive quarters in myTraining as a new employee
  • Became Team Lead within Six months and became member of Quality Control during my first year

Wal-Mart
Fort Pierce, FL

Cashier,Greeter
04.2007 - 11.2008

Job overview

  • Greeted customers into store, assisted with finding items, Cashiered

Waffle House
Fort Pierce, FL

Waitress,Cook,Cashier
02.2007 - 08.2007

Job overview

  • Greeted and Waited on customers, took orders, sometimes cooked and prepared food,cashiered
  • Cleaned and stocked store.

Salerno Bay Manor
Port Salerno, FL

CNA , Activities Coordinator 2002
01.2000 - 04.2006

Job overview

  • Helped patients and family's with activities of daily living,cleaning,meals,coping with life changes.On occasion public relations, greeted New or prospective clients, also assisted in preparing and serving meals.
  • Maintained and ordered supplies for activities.
  • Encouraged, supported and assisted residents with activities and documented activity attendance and degree of involvement.
  • Contributed to resident care planning by participating in assessment, developing service plan goals and maintaining progress notes.
  • Prepared rooms, equipment and supplies and maintained clean activity area to foster welcoming environment and maximize participation.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Planned and oversaw implementation of special [Type] activities and [Type] trips.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Evaluated patients to identify and address wounds, behavioral concerns and medically relevant symptoms.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Stuart Nursing And Restorative

CNA
01.1999 - 05.2001

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.

Eartha MM White Nursing Home

CNA
07.1995 - 01.1997

Job overview

  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing and teeth brushing.
  • Checked patient vitals such as temperature, blood pressure and blood sugar levels.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Cared for clients with diagnoses such as respiratory failure, diabetes, Parkinson's disease and muscular dystrophy.
  • Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
  • Participated in fun group activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Facilitated personal hygiene management, feeding and ambulation.
  • Maintained patient stability by checking vital signs and weight and recording intake and outtake information.
  • Transported patients between rooms and appointments or testing locations.
  • Reduced risks of patient infection and cross-contamination by cleaning and sterilizing equipment.
  • Provided care to patients throughout lifespan with consideration of aging processes, human development stages and culture.
  • Maintained best-in-class standards for individualized care in [Number]-bed unit by continuously checking in with patients and families and quickly providing care.
  • Checked supply availability and laid out instruments for [Type] patient rooms.

Education

Indian River State College
Fort Pierce, FL

Associate of Science from Human Services
06.2016

University Overview

Continuing education in Nursing

Florida Community College, Jacksonville FL
Jacksonville, FL

CNA High School Diploma from Nursing Assistance
07.1996

University Overview

Did not graduate from Nursing but received my CNA PCT PCA HHA

Fort Pierce Central High School
Fort Pierce, FL

High School Diploma
06.1995

University Overview

Attended FCCJ with plans for my future hoping to further my education and become a nurse. I received my CNA and HHA that changed my work field from fast food and retail to patient care something i loved until i came to collections! Jacksonville Job Corps, Business Clerical Studied several different fields while in job corps basically learned to take care of and provide for myself this was a great learning experience.

Skills

  • Emotional and Social Support
  • Medical Recordkeeping
  • Conducting Intakes
  • Collecting Specimens
  • Medication Assistance
  • Supporting Personal Needs
  • Infection Prevention and Control
  • Empathy and Compassionate Care
  • Biohazard Disposal

Timeline

CNA
Vahalla Post Acute Care
07.2022 - Current
Mental Health Support Worker
New Horizons Of The Treasure Coast
09.2021 - 07.2022
CNA
Consulate Health Care
10.2019 - 02.2020
CNA
Sea Breeze Nursing An Rehab
05.2018 - 04.2019
CNA
Harbor Chase Assisted Living
07.2016 - 05.2018
CNA, Hospitality
Palm Gardens Nursing And Reha
04.2016 - 05.2018
Home Health Care Provider
Self-employeed
07.2012 - Current
Quality Control,Debt Collector
Oxford Management Services
02.2009 - 03.2011
Cashier,Greeter
Wal-Mart
04.2007 - 11.2008
Waitress,Cook,Cashier
Waffle House
02.2007 - 08.2007
CNA , Activities Coordinator 2002
Salerno Bay Manor
01.2000 - 04.2006
CNA
Stuart Nursing And Restorative
01.1999 - 05.2001
CNA
Eartha MM White Nursing Home
07.1995 - 01.1997
Indian River State College
Associate of Science from Human Services
Florida Community College, Jacksonville FL
CNA High School Diploma from Nursing Assistance
Fort Pierce Central High School
High School Diploma

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Sharon GrahamCertified Nursing Assistant