Sharon Granados
Redondo,CA
Summary
Organized and motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
27
27
years of professional experience
Work History
EA, II-Human Resources, Recruitment & Selection
LA County Registrar Recorder County Clerk
Norwalk , CA
2023.10 - Current
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Researched, identified and contacted potential candidates through various sources including job postings, social media and referrals.
- Organized interviews with hiring managers and senior executives to evaluate candidates' abilities.
- Maintained accurate records of all applicants throughout the recruitment process in compliance with applicable laws and regulations.
- Negotiated employment contracts with successful candidates ensuring terms are mutually beneficial for both parties.
- Established relationships with external recruiting agencies, in order to identify suitable candidates for open positions.
- Managed onboarding activities such as orientation sessions, introductions to colleagues., to ensure new hires have a smooth transition into their role.
- Ensured compliance with Equal Employment Opportunity guidelines when making hiring decisions.
- Collaborated with department heads to understand current staffing needs and forecast future requirements.
- Provided timely updates regarding status of applications directly to applicants or via third-party recruiters if necessary.
- Developed and managed recruitment process, sourcing as many as 160-400 in 3 months to fill key positions.
Election Assistant, II-VSAP Operations Center
LA County Registrar Recorder County Clerk
Whittier , CA
2023.05 - 2023.08
- Analyzed existing systems and identified areas for improvement, resulting in increased efficiency and cost savings.
- Created comprehensive reports on system performance, operations, and maintenance activities.
- Monitored network performance to identify potential issues before they become major problems.
- Documented all procedures related to installation, configuration, operation, troubleshooting, security protocols, and repair of hardware or software components.
- Driver; maintained accurate logs of vehicle inspections and repair status.
- Troubleshot problems with VSAP equipment using diagnostic tools, maintenance and techniques.
Election Assistant, II- Election Training
LA County Registrar Recorder County Clerk
Norwalk , CA
2021.07 - 2022.11
- Executed poll worker training sessions prior to elections.
- Monitored polling sites throughout the day ensuring proper procedures were followed.
- Supported the development of educational materials related to voting rights, processes, and laws.
- Adhered to all state laws regarding election administration.
- Troubleshot office equipment, computer hardware and software issues.
- Identified issues and utilized emotional intelligence and diplomatic communication to defuse.
- Monitored office supply stock levels and placed timely orders for replenishment.
- Scheduled meetings and coordinated materials to be distributed to attendees.
- Coordinated travel arrangements for office personnel.
- Trained staff members to perform work activities and use computer applications.
- Maintained accurate logs of vehicle inspections and repair status.
- Coordinated and facilitated training, encouraging group participation and ownership.
- Employed variety of teaching styles to respond to needs of diverse learners.
Data Entry Clerk
LA County Registrar Recorder County Clerk
Norwalk , CA
2021.03 - 2021.05
- Ensured compliance with all relevant rules and regulations governing data entry activities.
- Utilized specialized software applications related to the job role.
- Collaborated with other departments to resolve issues regarding incorrect data entries.
- Organized files according to established procedures for easy retrieval later on.
- Maintained confidentiality of sensitive information entered into the system.
- Reviewed existing information for accuracy and made necessary corrections.
- Performed data entry from paper documents, emails, and other sources into computer systems.
- Created spreadsheets to track data entries.
- Updated existing records with new or revised information as needed.
- Researched requested information using available resources when necessary.
EA, II- Manager, Election Operations
Los Angeles County / REGISTRAR-RECORDER/COUNTY CLERK
2020.10 - 2020.11
- Receives and accounts for election materials and supplies delivered to election headquarters and coordinates the operational set-up and removal of such materials and equipment, acts as the person in-charge of the election board at a polling place and may open and close polling locations
- Troubleshoots and resolves problems at polling places on a 24 hour on-call basis; requires driving a private vehicle to various locations
- Explains polling place operations and election processes in response to questions from the public and public officials at polling places; personnel may be assigned to satellite voting locations, or regional district field offices
- Conducts the partial and/or minor translation of election materials into languages other than English and reviews, edits, and approves translated election materials in accordance with federal law and local ordinance as needed
- Instructs precinct inspectors in making minor repairs or adjustments to voting devices
- May make emergency repairs/adjustments or provides replacement of any broken/inoperable devices
- Performing basic clerical functions such as typing, data entry, filing, copying and/or servicing customers by phone, in person, or via email
- Uses computer programs such as Microsoft Word and Excel and advanced functions on Adobe PDF to complete assignments
- Conducts presentations to large groups of 30-100 employees and attend outreach events to recruit pollworkers.
Patient Account Representative
Centinela Hospital/HCFS
2020.06 - 2020.10
- Assist patients with applying for Medi-Cal, Covered California, Medicare and Charity applications for medical financial assistance
- Manage patient claims and collect payments from patients for processing
- Resolve any issues relating to the patient account/Health Insurance - Answer any questions patients may have about their account
- Assist patients with terms for repayment structures/ Hospital Billing and explain insurance benefits and government plans
- Negotiate any overdue balance to recover payment from patients
- Generate bills for patients including payment plan options
- Detailed account maintenance and follow with The Dept
- Of Public Social Services (DPSS).
Finance Dept. - Medical Payment Associate/Accounts Payable
L.A. Care Health Plan
2013.02 - 2019.07
- Responsible for ensuring all provider claim payments are processed in accordance with company policy and regulatory requirements, (9-12 weekly check runs/ 2 Core systems (MHC & QNXT))
- Prepared to work with various depts
- To coordinate payment cycles, upload the various data files, communicate discrepancies to appropriate depts, reconcile output, prepare the weekly cash flow trends, reports and perform the MHC month end financial process
- Provide payment dispute resolution to inquiring parties including to but not limited to performing check tracers, stop payments and reissuing of checks
- Responsible for the preparation of all cash related documents
- Reconciles in both core systems (MHC/QNXT) weekly and monthly reports as they pertain to the payment cycles and the MHC month end financial processing
- All reports are reconciled accurately and timely
- All reports are distributed timely
- MHC month end perform accurately & timely
- Assist Management with annual State audits and with training of new staff (employees/temps).
Member Services
La Care Health Plan
2011.03 - 2013.02
- Provided excellent customer service and was responsible for answering a large volume of calls
- Gathered information, researched/resolved inquiries and logged member calls while using standard scripts and by following technical procedures
- Assisted members with PCP changes, plan transfers, grievances
- Medical authorizations, ID card and general inquiries
- Assisted with member walk-ins, MIU updates, and Ansafone repors
- Also provided training as requested
- Some core systems used: Qmeis, Meis, MHC, some Microsoft access for databases, SharePoint.
Customer Service Agent-Research Analyst
Hunter Douglas
Los Angeles , CA
1997.04 - 2002.05
Education
Auto Collision Course, English -
Rio Hondo College
01.2007
High School Graduate -
Leuzinger High School
01.1991
Skills
- Bilingual, Spanish; read, speak, write, translate. *LA County RRCC Language Certification
- Microsoft Word
- Excel
- Oracle
- Office Ally
- Power Point
- Quick Books
- MHC, Qnxt
Timeline
EA, II-Human Resources, Recruitment & Selection
LA County Registrar Recorder County Clerk
2023.10 - Current
Election Assistant, II-VSAP Operations Center
LA County Registrar Recorder County Clerk
2023.05 - 2023.08
Election Assistant, II- Election Training
LA County Registrar Recorder County Clerk
2021.07 - 2022.11
Data Entry Clerk
LA County Registrar Recorder County Clerk
2021.03 - 2021.05
EA, II- Manager, Election Operations
Los Angeles County / REGISTRAR-RECORDER/COUNTY CLERK
2020.10 - 2020.11
Patient Account Representative
Centinela Hospital/HCFS
2020.06 - 2020.10
Finance Dept. - Medical Payment Associate/Accounts Payable
L.A. Care Health Plan
2013.02 - 2019.07
Member Services
La Care Health Plan
2011.03 - 2013.02
Customer Service Agent-Research Analyst
Hunter Douglas
1997.04 - 2002.05
Auto Collision Course, English -
Rio Hondo College
High School Graduate -
Leuzinger High School
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