Sharon Gray
Gordon
Summary
Dynamic CCO Processor at Allstate Insurance, recognized for enhancing customer satisfaction through strategic communication and data-driven decision-making. Proven track record in team building and operational excellence, driving process improvements that reduced costs while elevating service standards. Committed to fostering relationships and collaboration across teams to achieve organizational goals.
Overview
1
1
year of professional experience
Work History
CCO Processor
ALLSTATE INSURANCE
03.2024 - Current
- Enhanced customer satisfaction by implementing effective communication strategies and resolving issues promptly.
- Coordinated company-wide training programs to improve employee skills and enhance overall performance.
- Spearheaded process improvements aimed at reducing overhead costs while maintaining excellent service delivery standards.
- Drove continuous improvement efforts by analyzing performance metrics and identifying areas for optimization.
- Implemented data-driven decision-making processes, leveraging analytics tools for informed business insights.
- Developed comprehensive reporting structures that enabled data-driven decision making at various organizational levels.
- Led recruitment and development of strategic alliances to maximize utilization of existing talent and capabilities.
- Established and maintained strong relationships with customers, vendors and strategic partners.
- Collaborated with legal, accounting and other professional teams to review and maintain compliance with regulations.
- Supported team members in their tasks, contributing to overall team success.
- Increased productivity by effectively managing workload and prioritizing tasks.
- Maintained accurate records and ensured timely completion of all necessary paperwork.
- Received and reviewed incoming documents and materials.
- Assisted colleagues as needed, fostering a positive work environment based on teamwork and mutual supportiveness.
- Participated in continuous training initiatives, staying up-to-date on relevant regulations, policies, and best practices within the processing field.
- Provided outstanding customer service by promptly addressing inquiries and resolving issues.
- Demonstrated flexibility when adapting to new processes or guidelines while maintaining consistently high levels of productivity.
- Collaborated with cross-functional teams to ensure smooth handoffs and timely completion of projects.
- Contributed to the achievement of department goals through consistent high-quality work.
- Improved client satisfaction by ensuring timely and accurate processing of requests.
- Collaborated with compliance officers to ensure processing activities adhered to regulatory standards.
- Conducted regular performance evaluations, identifying areas for improvement in processing operations.
- Prepared reports and technical documentation of day-to-day production processes.
- Performed general equipment maintenance and repair to minimize downtime.
- Assembled products according to changing daily work orders and specific customer needs.
Education
Diploma -
Crandall Jr
Macon, GA05.1990
Skills
- Public relations mastery
- Team building and motivation
- Strategic leadership
- Content strategy development
- Data-driven decision making
- Visionary thinking
- Operational excellence
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Problem-solving abilities
- Multitasking
- Relationship and team building
- Multitasking Abilities
- Adaptable and flexible
- Reliability
- Excellent communication
- Organizational skills
- Active listening
- Effective communication
- Adaptability and flexibility
- Decision-making
- Relationship building
Timeline
CCO Processor
ALLSTATE INSURANCE
03.2024 - Current
Diploma -
Crandall Jr
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